Brian, the agent I spoke with was 100%, polite, friendly and efficient, had my problem sorted in minuets. As for pricing Freedom we're half the cost of all other insurance quotes and offered the co... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Since I took up a policy iv Been contacted to be told I have extra ncd I didn't know about and they are shopping around for a better deal.not many companies go above and beyond once your payments been... Mehr ansehen
Unternehmen hat geantwortet
discussing agent communication has no a clue about categories of van jobs bat keep sending a quotes . Today just now 10:00 had to explain what means Hire and reward and haulage , she continuously aske... Mehr ansehen
Unternehmen hat geantwortet
I tried freedom for the first time and I was not disappointed I spoke to a lovely lady called sandy for three day to sort my insurance out as I was let down by Hastings direct They got me the best q... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Freedom Brokers
Vom Unternehmen geschrieben
Freedom Brokers was created in 2017 to offer our fantastic services directly to consumers. Our objectives are to make the insurance process as effortless as possible, giving you the time to get on with the more important things in life.
Freedom represents independence – adopting new ideas and doing things differently from the rest of the insurance industry.We want to provide services to those overlooked by traditional insurers, giving a fair and high-quality service to a wide and inclusive customer base.
Vom Unternehmen geschrieben
Kontaktinformationen
Vereinigtes Königreich
- 03332 205445
- customerservices@freedombrokers.co.uk
- freedombrokers.co.uk
4,5
Hervorragend
7366 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very polite and professional throughout…
Very polite and professional throughout the telephone call....
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Freedom Brokers
Thank you for your 5-star review.
We're delighted to hear that you found our service polite and professional throughout your call. Providing friendly, knowledgeable support and making sure our customers feel valued is always our priority.
Thank you for taking the time to share your feedback and for choosing Freedom.
I was insured with this company Not…
I was insured with this company Not the cheapest but it was a good price and the person seemed ok at the advice given.
I then 4 months later decided that the vehicle I use would be needing an upgrade.
I calling Freedom brokers was told just call us when you change over vehicles and we can just update the system for a minimum charge.
This was definitely not the case
On calling the company to update insurance eventually got through to a lady that couldn’t speak English. I asked to speak to someone with English as a first language was told that I had to cancel my policy and open paying for a whole new policy. I was then told I would get my remaining money from the first policy returned. After an hour and 20 minutes sitting in the new vehicle everything was sorted and I was insured to drive home.
I have never received my money. I have called and asked but nothing. Just told it’s being sorted. I don’t think it should take 9 weeks to do a refund
Avoid this company as they are just incompetent and only want money. They are not good with aftercare or customer service in anyway.
Gary Aldridge
I have had a reply saying freedom will give me a call to discuss this issue further. I will wait and see Hopefully it will get sorted and I get my money back for the months left from my original policy.
I’m not impressed with the lack of knowledge by the consultants on the phone.
What I was told would and could happen definitely did not.
I will wait for my call
Mr Aldridge
I have just received an email from Freedom Insurance saying nothing but the gist of the email is they are not interested in helping on this matter. They have basically had my money and are not going to refund as I cancelled the policy ( after being told by Freedom to cancel the policy ). This company is only after money. They don’t care about how they get it even if that means giving false information and ignoring the facts.
Please stay well away from Freedom it’s a disgrace and dishonest company
I was expecting a call but I guess that was to difficult
GA
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Freedom Brokers
Thank you for your feedback. We are sorry that your experience did not meet your expectations.
Having reviewed the interactions on your policy, we can see that our team attempted to transfer your cover to your replacement vehicle, however the insurer was unable to offer cover for the new vehicle under the existing policy, meaning a new policy was required.
We appreciate your frustration regarding the delays and communication during this process. We will be reaching out to discuss your concerns further and provide clarity regarding the cancellation and refund position on your previous policy.
Easy to fill out the application easy…
Easy to fill out the application easy questions simple
7. September 2026
Antwort von Freedom Brokers
Thank you for your 5-star review. We're pleased to hear that you found the application process easy to complete, with simple and straightforward questions. We appreciate your feedback and thank you for choosing Freedom.
My insurance details
Very helpful made me understand my concerns
Gave her excellent service clear communication time and dedication
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that our team was able to address your concerns with clear communication, dedication, and excellent service. We'll be sure to pass your kind feedback on to the advisor who assisted you. Thank you for choosing Freedom.
Going into my third year with this…
Going into my third year with this company providing my van insurance. Prices are competitive and the customer service is quick and easy.
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von Freedom Brokers
Thank you for your 5-star review and for choosing us for your van insurance over the past three years. We're delighted to hear that you've found our prices competitive and our customer service quick and easy to deal with. We truly appreciate your continued loyalty and look forward to supporting you for many years to come.
Very helpful & hassle free
Very helpful & hassle free. Overall great service
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von Freedom Brokers
Thank you for your 4-star review. We're pleased to hear that you found our service helpful and hassle-free, and that you had an overall great experience with us.
We always strive to provide a 5-star service, so if there's anything we could have done better, we'd love to hear your feedback. Your comments help us continue to improve and deliver the best possible experience for our customers. Thank you for choosing Freedom.
Antwort von Freedom Brokers
Thank you for your kind review. We're pleased to hear that you found the process easy, professional, and competitively priced. We appreciate your feedback and thank you for choosing Freedom.
I tried freedom for the first time and…
I tried freedom for the first time and I was not disappointed I spoke to a lovely lady called sandy for three day to sort my insurance out as I was let down by Hastings direct
They got me the best quote I’ve had in three years, I highly recommend them and will be happy to use them again next year
4. September 2026
Antwort von Freedom Brokers
Thank you for taking the time to share your experience.
We're delighted to hear that Sandy provided such great support and helped you find a competitive quote after a difficult experience elsewhere.
We'll be sure to pass on your kind comments to her. Thank you for your recommendation, and we look forward to helping you again when it's time to renew.
Fantastic Company and bella was a real…
Fantastic Company and bella was a real help during my inquiry.
5. September 2026
Bewertung ohne vorherige Einladung
Antwort von Freedom Brokers
Thank you for your fantastic review.
We're pleased to hear that Bella was able to assist you with your enquiry and provide the support you needed. We'll be sure to pass on your kind feedback to her.
Thank you for choosing Freedom.
Maya was very helpful in renewing my…
Maya was very helpful in renewing my van insurance. Made it all very easy
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Freedom Brokers
Thank you for your lovely review.
We're delighted to hear that Maya was so helpful with your van insurance renewal and made the process quick and easy for you.
We'll be sure to pass on your kind comments to her. Thank you for choosing Freedom.
Was easy and simple to set up and the…
Was easy and simple to set up and the cheapest one around
1. September 2026
Antwort von Freedom Brokers
Thank you for your review. We're pleased to hear that you found the process easy and simple to set up, and that we were able to provide you with a competitive price. We appreciate your feedback and thank you for choosing Freedom.
Great to deal with … very easy to…
Great to deal with … very easy to change over I have several policies I will be moving them all over at the earliest opportunity
3. September 2026
Antwort von Freedom Brokers
Thank you for your wonderful review. We're delighted to hear that you found the process easy and straightforward. It's great to know you're considering moving your other policies to us, and we truly appreciate your confidence in our service.
Thank you for choosing Freedom. We look forward to assisting you again in the future.
Had a message convo with precious…
Had a message convo with precious today, I needed to cancel my cover, she was very helpful and went above and beyond to help me
Thank you so much never had a problem and all done whilst drinking my tea!
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Freedom Brokers
Thank you for your fantastic review.
We're delighted to hear that Precious was able to assist you with your cancellation and provided such helpful support throughout. It's great to know she went above and beyond to make the process as smooth and convenient as possible.
Thank you for your kind words and for choosing Freedom.
We're pleased we've been able to provide you with a positive experience.
Helpful & efficient
Precious was very helpful & efficient. Sorted out our changes on our policy with ease.
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Freedom Brokers
Thank you for your review. We're delighted to hear that Precious was helpful and efficient in assisting with the changes to your policy. We'll be sure to pass on your kind feedback to her.
Thank you for choosing Freedom.
Antwort von Freedom Brokers
Thank you for taking the time to leave a review.
An agent will be in touch to assist you with accessing your documents.
Van insurance
Went on aline and freedom was the most competitive and included 90 days abroad which was a must .
1. September 2026
Antwort von Freedom Brokers
Thank you for your fantastic review. We're delighted to hear that you found a competitive policy with the added benefit of 90 days' abroad cover, which was important to you.
We appreciate your feedback and thank you for choosing Freedom.
Maya was very helpful
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Freedom Brokers
Thank you for your review. We're pleased to hear that Maya was very helpful and provided you with a positive experience. We'll be sure to pass on your kind feedback to her. Thank you for choosing Freedom Brokers.
Had a price off mustard comparison site…
Had a price off mustard comparison site freedom quoted I put all correct details in what it asked for date that I passed my test but only the month and year not the day rang freedom to check all details correct I like to do that just in case told me my driving license was a different day which I didn’t put in has don’t have the option for that so totally made up said would have to reprice came back with no quote when I complained she told me to take out the quote online but I said you just told me it will be canceled why would I do that she pretended she couldn’t hear me and put the phone down
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Freedom Brokers
Unfortunately, we have been unable to locate your details from the name used on this review. We would like the opportunity to investigate this further, as the information provided does not match the process we would expect.
Please contact us directly with your policy, quote, or contact details so we can review the call and look into what happened. We take all feedback seriously and would welcome the chance to discuss your concerns.
Really helpful staff
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Freedom Brokers
Thank you for your review. We're delighted to hear that you found our staff really helpful. We appreciate your feedback and thank you for choosing Freedom.
Zama is brilliant
Just spoke to a really helpful lady she was totally understanding about my policy and was so helpful
This lady done all the phoning round and called me straight back as promised unbelievable lady her name is Zama if you get the chance to deal with this lady your in really good hands
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Freedom Brokers
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Zama was able to provide the support and understanding you needed regarding your policy.
It's great to know she kept her promise to keep you updated and was able to make the process as smooth as possible for you. We'll be sure to pass on your kind words and recognition to her.
Thank you for choosing Freedom Brokers, and we appreciate your recommendation.
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