The customer service is second to none, they were brilliant. The fitters turned up when they said they would. They were really down to earth, nice guys. Everything was fitted carefully and neatly + t... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Tony the surveyor/salesman explained things clearly and didn't over estimate what we could expect. He was also very helpful sorting out a problem with the scaffolding at the rear of the house. The ins... Mehr ansehen
Used this company 18 months ago and had a faultless install, however I have now had a fault with my wifi caused by changing router/supplier. I contacted Fresh Electrical Solutions and they were very h... Mehr ansehen
Sales/Survey Guy was excellent. It’s a shame that the others didn’t follow. Installers unreliable and very messy and didn’t clear up after themselves. Scaffolding company awful. Damaged our satellite... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Fresh Solar UK is the trading name of Fresh Electrical Solutions Ltd. As a family run solar energy business, we are accredited MCS installers, and registered with HIES, EPVS and the NAPIT. Working in the industry for over 12 years and based in Essex, Fresh Electrical Solar have become one of the UK's largest solar installation companies. With teams working across the UK installing residential and commercial solar panel systems, helping customers make savings on their energy bill. We work closely with the industries largest solar manufacturers like FOX ESS,TESLA, and sUNPOWER to ensure the systems we install for our customers systems produce the maximum output, efficiently for a long time. At Fresh Solar you will find we give our customers honest, transparent advice to ensure your solar panel solution is right for both you and your home or business. Call us on 01268 214801
Kontaktinformationen
Unit 2-3 Orion Court, SS14 3DB, Basildon, Vereinigtes Königreich
- 01268 214801
- sales@freshsolar.co.uk
- freshelectricalsolar.co.uk
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Hat 72 % seiner negativen Bewertungen beantwortet
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Fresh Solar poor after sales service
Fresh solar installed solar panels at my property last summer
The installation was professionally done and delivered on the date agreed
However 3 months later the bird guard ( wire that prevents birds nesting under the panels) fell off and is dangling from the roof
Since then I emailed Fresh and was ignored for a few months . Finally they responded and said they will dispatch an engineer on a specific date then that was changed as engineers were off sick last week scaffolding was booked and erected . This cost me two days off work to allow them access to the property. On the specified date I rang only to be told it can’t be done as the engineer’s van has broken down and there is no backup
This shambles has cost me two days off work and likely to be more now . I wish I never had this done to be honest

Antwort von FreshElectricalSolutions
Professional and On Point
Their rep was professional and patient and the installers didn't waste anytime at all. The whole installation and commissioning was completed in less than 6hours. The really know what they about. All the certifications including building permissions and all i need to start selling my excess production have been sorted by their team; good job guys

Antwort von FreshElectricalSolutions
Thank You for a Job Well Done!
I just wanted to extend my sincere gratitude to both the installation team and the administrative team for your outstanding work on our solar panel project.
From start to finish, the process was smooth and professional. The administrative team made everything seamless with clear communication and efficient coordination, while the installation team worked diligently to ensure everything was set up perfectly. Your expertise and dedication truly made a difference, and I appreciate the effort you put into making this project a success. A special thanks to John for his excellent service—I’ll gladly recommend your team to others!
Contacted Fresh Electric Solar out the blue
Contacted Fresh Electric Solar from a leaflet at Costco as was getting a warning on my battery installation
Got hold of Dan and he was very helpful got into my system remotely and done a few tweaks to date all seems well
Top quality service and staff!
Great experience with Fresh for my solar installation. Friendly staff and very knowledgeable about their products and offering. The installation was very quick and efficient, and there has also been great aftercare service. Would definitely recommend giving them a shout if you’re thinking about solar!
Great Team, great system and highly recommend
First and foremost John gave us great explanation about Solar installation and the amount of savings we would do over a period of time. The team were very reponsive . Very quick to reply to emails and also quick to answer calls.
The scaffolding was arranged and the guys promptly put it up on the same day of the installation . The installation was quick and efficient but our only grouse was it was not clean - they left all of the dirt etc for us to clean up . The system works well and any questions and doubts were answered promptly.
After the installation the documentation , drawings etc were promptly provided within a few days so that we can easily register for the SEG.
Very satisfied
Excellent company, took us through every step of the installation, registration of details and switch to best supplier for optimal rates. Very fast turnaround and efficient service. Would highly recommend.
Delighted customer
My overall experience leads me to rate Fresh and David King at 5 stars. David was attentive without being pushy and his knowledge of the various products was reassuring. He was generous in giving his time and attention to all our queries and the Fresh team that completed the installation in a day were equally professional.
Five star service from Fresh Electrical Solutions
The office team were very good at answering questions promptly about the timing of the installation and gave us detailed information about the system and its components.
The installation team were exceptional particularly as they had to amend the plan on site. At all times they were courteous and kept us fully informed. It was a very stress free process and we are very happy with the result.
Good comunication
Good comunication . Quick installation
Highly recommend Leo and his team at…
Highly recommend Leo and his team at Fresh Electrical solar!
Leo has gone above and beyond to help get us the best solar power system to suit our house, budget and efficiency.
We had an issue with the scaffolding company damaging next doors house but apart from that we can’t recommend Fresh Solar highly enough!
Leo has been on hand via WhatsApp whenever I've had questions and Dan in the office has always answered our emails in a fast and efficient manner.
Thank you
Excellent done in a day.
Excellent work all done in a day. Will get them back once my extension is complete for more panels.
They have looked after me and my set up…
They have looked after me and my set up from day one and made sure I get best power gen/import/export etc. Highly recommend Roy - Great guy and knows his stuff!
A breath of FRESH air
A breath of FRESH air. An excelleny company to deal with from survey to completed setup and paperwork. Great advice from the surveyor and money saving tips from the installers. Charging setup and software query with the installation department was simple and straight forward. Brilliant
Our solar system was installed today
Our solar system was installed today. Very slick and professional service provided by Ellis and Ricky. System is up and running and straight away we are generating our own power - amazing!
Fresh solar
Lyn was fabulous, she explained all the differences and the savings, without feeling any pressure to buy.
The team from scaffolding to the fitting were polite , mindful and explained every step of the way and tidied up after themselves. I would happily recommend fresh solar to all my friends and family.
Very professional company
We had an initial meeting with Ravi who was very knowledgeable and answered all of our questions. He was not in the least bit pushy and gave us time to make up our minds about what we wanted. He even warned us off oversizing the system which would’ve been an easy sell for him. The installation was seamless, it was a very professional team.
Overall, we are very happy with the outcome and would thoroughly recommend fresh solar to anybody else thinking of going down this route.
The installtion went smooth in very…
The installtion went smooth in very difficult weather conditions and was done with two days with not lot of disrubtion. Quality of work in general good. All systems working perfectly.
All rather perfect
All rather perfect, such an easy and responsive company. The installation itself was SO efficient, the guys polite, super quick, knowledgeable about the product and very happy to explain everything we wanted and needed to know, they even helped us upload the app!
Thank you guys for making the process so easy
Solar made easy
I found it all a bit overwhelming, but Fresh not only was the best price, but sales, and install were all so easy.
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