Funerals With Grace Bewertungen 

Spoke to Luke who was very polite and explained everything in Detail to make sure of what I wanted in a funeral plan i was very happy with everything and went ahead with my plan I had also shopped around before deciding on funerals with grace and I was very happy to choose them thank you Luke for being very patient understanding and caring in our conversation by way of explaining in detail about everything

This is the second time the family have used Funerals With Grace. The first time was not of our choice, this was my dads, he didn't want a big fancy funeral, and wanted a cheaper and simple one, so he found this company.
I contacted them as soon as my dad passed away, using the 24 hours call, they came within (they say 4 hours) but were there within 2, that also gave us the time to say our good bye's and that was fine.
My mum has now chose the same, (she is still with us) hopefully for a long time yet. She was impresses and happy with the care they gave my dad, so she wanted the same, and she wanted to pay it now herself and in full.
I spoke with Luke who was very helpful and understanding. Sent me all the info i needed and it was all clear.
Thank you Funerlas With Grace.

Spoke to customer advisor L over the phone about the packages , asked about the rose package and also asked about Aldershot crematorium, he said that we could have the rose package the I also asked if it would be limited to the 12 people as the crematorium fees included more people than that , he did look and say no restrictions on people numbers there , I said I’d speak to family members and get back to him package cost £999 plus extra £300 for care home collection and a discount of £60 an offer they have at the moment ,I had a follow up call from customer advisor L and I said that is the package we would go ahead with , he sent me the link to pay online also had discussed payment options , I emailed customer advisor L after getting information from the Aldershot crematorium website and sent emails and a follow up email , before customer advisor L called back and said I couldn’t have that package and needed the bluebell package an extra £691 he then said the nearest crematorium for the rose package was 45 miles away in Golders Green , I then phoned and spoke to a different customer advisor L, I’d asked the same qustions I asked customer advisor L she also told me I could have the rose package , when I questioned this she said she would get back to me , and sure enough she came back to me and said it needed to be bluebell plan , I mean if I had paid , how would that conversation of gone … if they can’t get basic information correct they don’t fill me of much hope when it comes to the actual time id need this service , has really made me doubt and question using them, and I urge you todo your own research before clicking the buy button

UPDATED
Thanks for the reply however
Maybe if you listen to the calls you can hear the questions that were asked and that the rose package was told was what I needed and then the email was sent through with the details on how to buy

UPDATED

Obviously doesn’t like my review with the customer advisers first name as have reported my review but happy for the same customer advisers names to be In positive reviews below

UPDATE

Thank you for your further response in looking into this , to save others being given incorrect information

Luke was exceptional in explaining everything regarding Funerals With Grace. He left me feeling very confident that I had made the right choice for me. I would highly recommend this company.

I found a few Funeral places online, and after numerous calls from providers, I found With Grace to be the easiest to communicate with, not pushy like some. I wanted a simple arrangement to my own liking, and Leanne, the lady who contacted me, was very professional and a joy to work with. Her explanation of what they had to offer was easy to understand. She explained the added extras to me if I should need them, Very happy with my choice, Thank you.

Funeral Plans put in place with Luke, found him easy to talk to, and knowledgeable

Luke was great good alround experience no pressure

I looked at various cremation plans, but chose Funerals With Grace. I spoke with Luke who rang me back at a convenient time for me. I was given all the information I needed with a choice of payment plans to suit me. I am very happy with the service I received and the plan I chose.

I found arranging my funeral plan extremely straightforward. All my options were explained in detail together with written information. Both of their staff I spoke were very friendly and efficient .

Fantastic friendly telephone manner from the lady representing your company. Plan explained thoroughly. ( cannot remember ladies name) Yes I purchased a plan and happy to do so.

A friend told my wife about Funerals With Grace after she mentioned that I was comparing various funeral plan companies on the internet so I added them to my research - and am glad I did. Their price was the cheapest and the services almost identical to other close competitors.
Requesting a quote online was quick and simple and I got a callback soon afterwards to arrange a convenient time to discuss requirements and options in more detail.
Leanne called as agreed, went through the plan options in a clear, concise and respectful manner. I had no hesitation in paying there and then for prepaid plans for both the wife and myself.
I totally recommend Funerals With Grace.

Easy to set up and reasonably priced, with a very helpful lady making it a stress free experience

Arranging a funeral plan was straightforward, no hard sell, they listened to what I actually wanted then made it happen, no messing, honest and reliable. A1

⭐⭐⭐⭐⭐
I cannot speak highly enough of Leanne. From start to finish, the experience was handled with professionalism, compassion, and genuine care. Leanne, who organised the funeral, was exceptional — her customer service was outstanding, and she guided everything with calm reassurance and attention. Very well-managed funeral plan.

Sarah from Memoria, who work with FWG, was so helpful as was Lola from FWG. I was kept in the loop from start to finish. My brother-in-law's ashes were delivered to my door today in a beautiful box, with the urn inside. They also sent a card with my BIL's fingerprints, which I didn't expect. What a lovely touch. ❤️

Good polite service catered for my needs

Joe assisted and made sure I knew all what was involved. The process was made clear and Joe made sure that everything was explained in full.

One thing less to worry about!

Excellent service from Leanne she was really thorough in everything friendly and polite.

very helpful and made it simple to take out the plan,flexible with payments, would recomend to others

Having dealt with Jacqueline everything was explained well with no pushy hard sell.
After checking out other companies I had no doubt funerals with Grace was the right one for me.