Your representative, Fraser Hallas, guided me through the process of changing energy supplier without any fuss and even when I had an issue, he calmly reassured me that there wouldn't be any problem... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Mark Sumner went above and beyond to get a good deal on electric supply for our small premises. He started with a very reasonable deal,but then said he would try another supplier and see if he could... Mehr ansehen
Unternehmen hat geantwortet
I can’t recommend Ethan Stuart highly enough. We had unfortunately allowed our energy contract to lapse, but Ethan went above and beyond to help us get everything sorted. He answered every questi... Mehr ansehen
Unternehmen hat geantwortet
Fraser, made the sign-up experience easy. He had a patient and helpful manner and my busy business meant he had to navigate what times was best for me. This is my first experience of Fusion For Bus... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Fusion For Business, we believe in the value of genuine human connection - people doing business with people they trust. Navigating the energy market can be complex, which is why we make it our priority to ensure you feel supported, listened to, and confident in the choices available to your business. We manage a wide range of business solutions on your behalf, from energy procurement and account management to revenue recovery and claims processing, helping to simplify what can often feel like an overwhelming process. We understand the frustration many businesses face when their essential energy needs are overlooked or underserved. That’s why the dedicated team at FFB works as an extension of your own - partnering with you to provide solutions that improve TODAY, ongoing support to prepare for TOMORROW and rectifying any wrong-doings of YESTERDAY to create real value for your business. Our goal is to empower you with clear guidance, honest advice, and a service built around relationships, not transactions. We want you to feel informed, and part of a supportive community that believes in doing things differently - so you can focus on what matters most: delivering exceptional service to your customers and growing a successful business.
Kontaktinformationen
Derwentside Business Centre, Consett, DH8 6BN, Durham, Vereinigtes Königreich
- 01207 258164
- info@fusionforbusiness.co.uk
- fusionforbusiness.co.uk
4,7
Hervorragend
453 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 66 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Should rename Confusion for Business
They are great and finding you a deal with a supplier but once you have signed up there service is zero. We are a small club and were signed up via FfB with British Gas on a 3 year contract in August 2024. In Feb 2025 we had solar panels installed and applied via FfB for a SEG account with British Gas. Nothing happened as a change in personnel meant that our application was lost. Emails and phone calls were unanswered. Eventually in October2025 we managed to get hold of Chris Race who was full of promises, assurances but no results. Even then we were continually chasing up by email and phone calls. In the end we submitted a complaint to Lisa Harper who was more interested in protecting their company than resolving the problem. She became very personal and quite insulting. In the end we terminated our relationship with them and went direct to British Gas!
30. November 2025
Bewertung ohne vorherige Einladung
Antwort von Fusion For Business
Hi Bill,
We’re genuinely sorry to read that this was your perception of your experience with Fusion for Business. This is certainly not the level of service we aim to provide, particularly for small organisations who we work hard to support.
We would like to clarify that throughout your time with us, our team made every reasonable effort to assist with your SEG application and liaise with the supplier on your behalf. Unfortunately, elements of this process sit outside of our direct control and rely on the supplier’s internal procedures and response times, which can cause delays despite continued follow-ups from our side.
We are disappointed to hear your comments regarding our staff. Our team members are consistently professional, respectful, and focused on achieving the best possible outcome for our clients. We’re sorry that you felt this was not reflected in your experience, as it is never our intention to cause frustration or distress.
While we regret that you chose to terminate the relationship, we do respect your decision to work directly with the supplier and genuinely hope the matter is now resolved to your satisfaction. That said, we would like to reassure you that we remain willing to assist where possible, and should you wish to do so, our new Customer Care team is always available to offer support and guidance.
We appreciate you taking the time to share your feedback and wish your club every success moving forward.
Thanks,
The Fusion Team.
Ethan Stuart was very helpful and…
Ethan Stuart was very helpful and patient
9. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Fusion For Business
Thank you for your great review! We’re delighted to hear you had a positive experience and truly appreciate your trust in us. Please don’t hesitate to reach out if we can support you again in the future.
Outstanding Assistance
The assistance offered by Ethan was outstanding. From our initial conversation through to signing the contract his assistance and support was faultless. We had no doubts regarding any of the rates we discussed and are extremely pleased with the rates fusionforbusiness were able to offer us. Definitely recommended for your business contracts.
8. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Fusion For Business
Thank you for your great review! We’re delighted to hear you had a positive experience and truly appreciate your trust in us. Please don’t hesitate to reach out if we can support you again in the future.
Great service
The main thing which made the full experience from start to finish easy was the staff you employ, Ethan, he explained everything to me perfect even sending over another contract as the price came down the next day !
6. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Fusion For Business
Thank you for your great review! We’re delighted to hear you had a positive experience and truly appreciate your trust in us. Please don’t hesitate to reach out if we can support you again in the future.
Thomas was very easy to talk to
Thomas was very easy to talk to. He sorted out a good deal 👍
19. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Fusion For Business
Hi Susan,
Thank you for your kind feedback. We’re pleased to hear that Thomas was easy to talk to and helped secure a good deal for you. We’ll be sure to pass your comments on to him, as he’ll really appreciate it.
Many thanks,
The Fusion Team
Excellent service from Ethan Stuart…
Excellent service from Ethan Stuart today with the renewal of my gas and electric services, very friendly, polite and got it all sorted quickly and easily.
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Fusion For Business
Hi Matthew,
Thank you for leaving us a review! Happy to hear that Ethan provided a good service for your business!
Many thanks.,
The Fusion Team
Energy Renewal
Received a phone call from Ethan Stuart to discuss renewing my energy contract and it couldn't of gone smoother . Great customer service and very informative throughout the process.
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Fusion For Business
Hi David,
Thank you for leaving your review! We are happy to know that Ethan's service was smooth and informative. We will pass this on to our team to keep up the good work!
Many thanks,
The Fusion Team
Good service
Great service - knowledgeable and efficient 👍
11. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Fusion For Business
Hi Happy Buyer,
Thank you for leaving your review. Fantastic to hear that we provided you with a great service!
Many thanks,
The Fusion Team
Very helpful
Tom offered very competitive prices and with being a charity we have gone for a zero standing charge which I wouldn't have known about. I found Tom extremely helpful and wouldn't hesitate to recommend him and the Company. The whole experience has been very easy
2. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Fusion For Business
Hi Janet,
Thank you for leaving such a great review! We are happy our staff helped your charity and make an impact on your business! We will pass on to Tom how much you appreciated it.
Many thanks,
The Fusion Team
Antwort von Fusion For Business
Hi Niki,
Thank you for your wonderful feedback! We’re delighted to hear you consistently receive excellent service from us.
Many thanks,
The Fusion Team
Mark was very helpful and efficient and…
Mark was very helpful and efficient and found us a fantastic deal, saving us approximately £9000 a year
25. November 2025
Bewertung ohne vorherige Einladung
Antwort von Fusion For Business
Hi Tonge Cricket Club,
Thank you for your fantastic review! We’re delighted to hear that Mark was helpful, efficient, and able to secure such a great deal for you — saving around £9,000 a year is an incredible result.
Many thanks,
The Fusion Team
New energy contracts
Many thanks to David Potter who has put faith into small businesses by giving them the opportunity to receive cheaper energy costs than other companies who just take advantage. I just can’t thank him enough for the ease in completing 4 separate contracts.
26. November 2025
Antwort von Fusion For Business
Hi Robert,
Thank you for your wonderful review.
We’re delighted to hear that David was able to support your business with fair, competitive energy costs and make the process of completing four contracts so easy. We’ll be sure to share your kind words with him.
Many thanks,
The Fusion Team
Top level easy customer service…
Top level easy customer service especially Mr George recommended for any one thanks
26. November 2025
Bewertung ohne vorherige Einladung
Antwort von Fusion For Business
Hi Mr Alfakih,
Thank you for your kind review! We’re delighted to hear you received top-level customer service and that George made such a positive impression.
Many thanks,
The Fusion Team
The member of staff Harrison Thiel went…
The member of staff Harrison Thiel went above and beyond to help me resolve a pretty difficult energy problem with our village hall. The experience was fast, smooth and really helpful
25. November 2025
Bewertung ohne vorherige Einladung
Antwort von Fusion For Business
Hi Wilma,
We really appreciate you taking the time to leave this review.
It’s fantastic to hear that Harrison was able to support you through a challenging energy problem and make the experience seamless. We’re proud to have him on the team.
Many thanks,
The Fusion Team
Ethan was absolutely phenomenal
Ethan was absolutely phenomenal. Very knowledgeable and patient.
25. November 2025
Bewertung ohne vorherige Einladung
Antwort von Fusion For Business
Hi Rakesh,
Thank you for your lovely feedback!
We’re thrilled to hear Ethan gave you such a positive experience. We’ll make sure he sees your comments.
Many thanks,
The Fusion Team
Thomas was very efficient in his work
Thomas was very efficient in his work
Highly recommended
20. November 2025
Bewertung ohne vorherige Einladung
Antwort von Fusion For Business
Hi Andrew,
Thank you for the review! We are happy you thought Thomas did a good job.
Many Thanks,
The Fusion Team
The company found the best deal…
The company found the best deal possible on electricity for our small charity, which equated to a substantial saving in our overheads.
20. Februar 2025
Antwort von Fusion For Business
Hi Rhian,
Thank you for your lovely review.
We’re really pleased we could secure a great electricity deal for your charity and help reduce your overhead costs. If you need any further support, we’re always here to help.
Thanks for choosing Fusion for Business!
Antwort von Fusion For Business
Hi Mrs Johnson,
Thank you for sharing your feedback.
We’re sorry to hear you feel the experience wasn’t transparent, as this is never the standard we aim for. If you’re open to it, we’d really appreciate the chance to discuss what happened and resolve any concerns. Please reach out to our team so we can look into this further and put things right.
Thank you,
The Fusion for Business Team
Thomas
fantastic service extremely helpful and patient service from Thomas would highly recommend to anyone
18. November 2025
Bewertung ohne vorherige Einladung
Antwort von Fusion For Business
Hi Charlene,
Thank you for your fantastic review! We’re so glad to hear you received helpful and patient service. Your recommendation means a lot to us.
The Fusion for Business Team
Mark was able to get me a energy quote…
Mark was able to get me a energy quote that was %50 cheaper than what I am currently paying. He was extremely helpful in helping me choose the correct plan.
17. November 2025
Bewertung ohne vorherige Einladung
Antwort von Fusion For Business
Hi Masood,
Thank you for your great review!
We’re really pleased to hear that Mark was able to help you secure a much cheaper energy quote and guide you toward the right plan. We appreciate you sharing your experience with us.
The Fusion for Business Team
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