G4S Bewertungen 

My father had an appointment at Pembury hospital last week. G4S aborted the journey because they couldn't get him in the transport. No one told me and I was waiting at the hospital for him to arrive. So rescheduled for today with extra equipment. My dad arrived half an hour late and then we waited 4 hours for return trip. Two hours later my father arrived home ( a distance of about 10 miles) and then couldn't unload him citing a number of reasons the weather, too dark etc. I'm so upset at the way they've treated my 95 year old dad and will look for a private company next time.
Update: I asked the company why they didn't phone me or the hospital for the no show last Friday and they said they're not obliged to get in touch with next of kin or hospital. I was so upset and angry with this response I had to conclude the conversation.

If at all possible avoid this company. We use them for cash collection and they frequently do not turn up as per our contract - they do not inform us of this - then we have to email telephone daily to re-arrange collection which again does not happen - so much time is wasted we now re-charge onto them.

G4S Patient transport. Used them about 6 times every time have been late for an appointment and everytime a wait of over 3 hours to get home.
My 86 year old mother who is ill and had to be transported by stretcher had to wait over 5 hours on 2 occasions to get home, last night transport was booked at about 5pm she waited until 10.15 pm until it arrived, the CT department shut but a radiographer stayed as she had to be transferred from trolley to trolley, I phoned them the hospital phoned them everytime we were told “there in 20 minutes” which was basically a lie. Then they wouldn’t answer the phone until one nurse used her own phone which they answered straight away. Had almost the exact scenario a month ago with my mum in another hospital and another 6 hour wait.
She got back to her care home at about 11:15pm eventually last night.
These wonderful caring transport people also chucked my husband out at about 10pm after a 7 hour wait to get home after radiotherapy, he couldn’t even walk and had to virtually crawl to the door, they sent him home in a car when he should have been on a trolley as he had terminal cancer of the spine and was in agony and couldn’t sit.
Very poor service, drivers and staff on the vehicles are good in the main but route planning and deployment of transport is poor, staff at the call centre continually lie as to when the vehicles will turn up they don’t answer calls sometimes for up to 40 mins then put you on hold, some of them are very rude and sarcastic and try to annoy people who are already stressed. The wait my mother had has affected her health and mine as I finally got in the next day at 1am and was so exhausted I couldn’t go to work. Patient transport should go back in-house, G4S don’t seem to want this business as it dosnt make them enough money, whoever is managing this should be sacked and the NHS should either run it themselves or employ several smaller private ambulance firms to do the job so they can ring round and there will normally always be someone available (like a cab firm) so they have better cover and are not reliant on one provider.

Unprofessionalism at its best!!!!!!
Booked a collection last week, no one showed up. No word of excuse whatsoever, Although i had told them it was extremely urgent, they didn't bother. I've been trying to call to explain the issue the agent hung up on me! Of course, they never hesitate to debit your account although no service was made!!! Till today the problem hasn't been solved!!!

Disgraceful company who hire the most incompetent people. Many times their employees have little to no understanding of human rights, law, rules and regulation. They obviously have zero requirements for properly trained staff. They would be better off if they were based in China.

Absolute joke applied for a job that suited my needs on the day I was due to start offered me a position literally the opposite to what was agreed and still are latest being a lone post sixty hour week
Also found out that three people myself included had been offered the same initial job which I know due to a slip-up by one of the managers went to a guy who had started as a floater so at least two others have been misled by these clowns

Having read these reviews I had to leave one myself.

I worked for G4S for a number of years in numerous roles and positions, at all times they were one of the best companies I have worked for, in every role I was in, whether this was a basic or senior management role at all times I has incredible support from all aspects of the company.

These being one of the largest companies and biggest private employer within the UK, Europe and the World there will always be issues and this is to be expected, all companies do have problems but with a company this size they are going to be magnified as they are watched at all levels by so many people both internally and externally.

I have been waiting 5 hours for transport from tonbridge wells hospital to home. Im unable to walk znd completely at their mercy but I will NEVER be in this situation again.

Absolute shambles of a company from top to bottom. Finding anyone who can act professionally who understands the laws, rules and codes of conduct pertaining to their station is less likely then winning the lottery.
Brian Pearson security operations manager -you are a joke

I was picked up from Kent and Canterbury hospital following 5 hours of cancer treatment including radio and chemo therapy. I am a feet amputee , have just suffered heart failure and had to be resuscitated . I was tired and feeling I’ll . On arrival at the QEQM hospital where I was deposited at the Maternity unit , not the main entrance or the rear transport entrance . No wheel chair was available and I was made to walk (stumble) to my ward which is a considerable distance . All other members of staff have been kind and considerate and took me to my bed . These two cowboys opened the door and put me at the entrance of the maternity hospital far too far for me to walk several hundred yards from the main entrance. I said this is not the entrance I need but was told it was . If I don’t get an explanation I intend to take it further and contact the media ,we don’t need a cowboy service like this .

Complete scum think there the law no badges on display bad attitude.

G4S basically rip off their customers. They weren't delivering a service for us but still charged us - and won't refund it due to a technicality.

We stopped using them as a result and we were in £2500 credit with them at the time - 8 months later we still don't have a refund.

When you call, the automated voice still blames Covid for delays in answering and asks you to email instead - but emails are ignored (still nothing months later after numerous attempts)... the recorded message also says 'due to a technical issue we can't listen to voicemails' but that's been the same for months, so likely just being lazy. Phone calls eventually go to answerphone, there's obviously no point leaving one as they say they don't listen to them.

In summary, it's impossible to get hold of them and they've kept hold of £2500 from a small business that we desperately need in the current climate. Scandalous company. AVOID

Bunch of unprofessional corrupt so called managers trying to run Oxford sites

Useless company to work for as an area relief office, when you apply for an area to work this isn’t the case as you will be covering area’s all over no matter how far it is even when your area is a certain amount of mileage. They claim to refund you for extra mileage but this isn’t the case at all even when you put expenses in you never receive a refund and this includes parking too so make sure you’ve got half of your wage to one side for travel and parking costs as they do not refund you these, you work full time but actually only earning part time wage after deducting all costs of travel. Management are useless and they are the main reason to why the company is failing as they do not care about the travelling and they certainly don’t care about your safety and welfare whilst on duty in relation to the correct PPE and training, they also pick and choose who to look after and that being said if their favourites want to stay local then they can do as they please even if they have transport which is disgusting and discrimination against others.
If you ask for training on certain things they require you to log online and learn which is ridiculous as most people with learning disabilities need to be shown in person I.e. alarm systems & cctv systems. Your a number and that’s it they don’t care about training or equal opportunities all round and when someone wants a certain site to be stationed there then as long as that person is in with the management they can have what ever they like.
Don’t expect to get a uniform as this isn’t the case like they say you do, you will be given uniforms from other people and told you must wear them even if they are too small or too big as they don’t care about presentation at all.
HR & Payroll don’t exist as you contact them and you either hear nothing or told to go through your manager who says contact these departments, management are useless at their jobs as they don’t like confrontation or dealing with situations.
Never put a complaint in against your manager as they will send you to the sites you’ve requested not to go to as you live in the area and they will drop shifts on you without any notice so you could be on an 8 hr day and on the last hr be told your needed at another site with a further 2-3 hrs added on top, during training with the company was all lies hand then starting with them it’s just more and more lies on a daily basis, they send you to one place then find out that you’ve just gone there so another guard can go closer to where you was originally and again this doesn’t make sense at all. Another situation is that if you refuse to be sent somewhere then you won’t be paid but if your one of the favourites then you’ll be paid regardless, standby days are ridiculous. If your on standby you must be up and dressed for work at 6am and wait till 10am for a text on where to go and this is a very bad way to run things.
Another big problem is when you are sent somewhere you don’t know and told there’s free parking but upon arrival it is not and still awaiting refunds.

I am still owed money approx 16 weeks for travel expenses from Christmas 2021 until I left in April still not paid.. The amount off emails and texts messages and each manager promising to sort it .. They even had the nerve to say it was my bank details yet my monthly pay was paid in without fail.. They were given my bank details again and still no pay .. Their is no communication among managers. One even said in a text England looks after this side off things So we can’t get answers .. This is some firm no communication between England and Northern Ireland by sounds off it .. And yes as of today’s date 21/05/22 still not paid..

So from being fined £44m for fraud to being handed over contracts for the UC. Just shows the corruption that goes on in this country. Mates helping mates with tax payers money! Little scruffy corrupt c*nts.

Charged £5 for a 10 minute phone call when enquiring about their services - won’t be using because of this extortion.

Be prepared for endless conversations with HM R&C as a new employee together with antiquated HR and IT systems. Induction is less than unhelpful and demoralising. They pay their guards min wage or at best living wage to meet sales targets despite threats and knowledge to do the job. The big boys are milking it. Immoral. Inefficient. Avoid.

G4S Cash Collections, DO NOT USE THIS COMPANY THEY HAVE ZERO CUSTOMER SERVICE LEVELS AND WILL LET YOU DOWN WITHOUT FAIL!!!!!!!