We placed an order for an item. We recieved another variant of that item and they swear that we place the order wrong yet they never sent a confirmation order like they claim they did. They refused to... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
We placed an order for an item. We recieved another variant of that item and they swear that we place the order wrong yet they never sent a confirmation order like they claim they did. They refused to... Mehr ansehen
Unternehmen hat geantwortet
I am in charge of managing the remote control system for the garage doors in my midrise building. Whenever I need to obtain remotes for people in my building Gatehouse Supplies is there for me. I si... Mehr ansehen
Customer service was always responsive and honest. The order took six months to fill, but that was due to the manufacturer. Customer service did not give me any empty promises or try to keep me from... Mehr ansehen
The gate code worked immediately and hooks to the visors in our car. This is the second set so have bought and the price had escalated significantly but with all the inflation and tariffs, etc it was... Mehr ansehen
The Gatehouse has been in business since 2003 selling remote controls, gate operators, and replacement parts at wholesale prices. We specialize in manufacturers like Liftmaster, Chamberlain, Linear, Nortek, Nice, Doorking, and Miller Edge. If you do not see what you are looking for please email us and we will be happy to get you information and pricing. Our website is open 24 hours a day 7 days a week for garage door, gate, and commercial door parts.
Vereinigte Staaten
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
"Delivery was not on time, and there was no notification that the item was out of stock. I had to call to find out

Antwort von Gatehouse Supplies
Double row slab box seemed expensive for a glam card board box, but, I am pleased with the quality of this product. Not all slab boxes hold the several different types of slabs, but I tried quite a few and they all worked fine. Box arrived very very quickly and was well packaged for travel.
Customer service is very rude, unprofessional.
Order shipped. I can't review the product, because I don't have it yet.

Antwort von Gatehouse Supplies
My old Sears opener is obsolete and replaced by 878MAX. The description on units that it does not work on was not clear. In addition the instructional video mentions the white color programing button my unit has but programing does not work. Now I have to pay 20% restocking fee. Rep and I disagree on what web site indicates

Antwort von Gatehouse Supplies
The ordering process was easy. The shipping cost was much less than competitors & was quick. The opener worked great, very smooth operation and quite.
Fast shipping and item was packed well. Just as described. A+
WHAT I ORDERED WORKS WELL, CAME ON TIME AND WAS A FAIR PRICE. WHAT ELSE CAN I ASK?
I saw your project. It looked interesting. I ordered it and I'm very happy with it.
This is the 4th trolley nut kit I've ordered. The nut has fit well but a little tight not allowing the gate to be opened by hand. Also, I hate ordering the entire kit (expensive) when only the plastic nut is needed which can't be ordered alone; the rest is discarded or recycled.
Company is a joke. They state you can return items and then hide behind most items not being returnable. Complete waste, don’t use them. Find a better alternative company who will actually work with their customers
UPDATE: My order was on 5/11/25, but this fits with my experience. I don’t know where you got my “3 year old order”
The company hides behind a bogus “return policy” as you can see below. They can send defective parts, but you can’t return a part if it was not necessary because you “may have damaged it”. Except they could test it when returned. Also, instead of stating when ordering the unit, it isn’t returnable they state you should read their refunds/exchanges page after the fact.

Antwort von Gatehouse Supplies
I buy these as extra- I lose one or two per year from
lightning storms. I wont know if they work until i hook em up but I have never had any issues with quality and I have ordered a few of them in the past.
It does take a long time to get them but when i called customer service they were 5 stars with their honest status reports
Parts were ordered after hours Thursday and arrived Monday in Texas. Liftmaster no longer makes the part, but Gatehouse had identical match to OEM
Good communication with your parts department. They had the part I needed in stock and it was shipped in a timely manner.
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