Geniepoint Bewertungen 

Thank you to Cheryl in the customer services team who was great & dealt with my issue very quickly & professionally this morning.

Customer service is great.
I downloaded the app but it wasn't showing my onsite charger so I emailed them. Within 7 mins Cheryl had responded and sorted. Many thanks

I had the same experience as everyone else who stayed at a premier. I actually found the customer service helpful hence three stars . I used a third party charging app and agree at night it was clear there was a parking charge but not an overstay. I guess the thinking behind this is to stop hotel users hogging it for the night which I sort of get. However they are not fast or rapid chargers so going to take most guests a few hours. I think on balance and reading others experiences and such a poor TP score you probably should remove the overstay charge from all your chargers or upgrade to rapid chargers and make signage clearer. Sticking with a system that clearly does not work for your customers is a fast way out of business

I emailed for advice about simply using à contactless credit card on a journey I needed to make very soon. I got an immediate reply from CHERYL that was clear and concise telling exactly what I needed to know. Thank you CHERYL I can make my journey with peace of mind. This is the kind of support that KEEPS CUSTOMERS.

Dr Martin Salisbury, Lincs

Zero stars.
I received a parking fine whilst charging my EV at a Geniepoint charger, at a Premier Inn (Ramsgate) late at night when travelling throuhg. Found the charger on Google maps - not many in that area and needed a top up - on maps it looked like it was at the Services. It wasn't.
Like many others (now I see other reviews) I did not see any clear signage about how to validate parking there.

I complained to Horizon parking who issued the fine, then complained to Geniepoint saying that they did not have clear signs at the chargers warning of the parking charges, nor was it clear how to pay for parking there.

Horizon don't care, they just want their money, and Geniepoint refused the appeal saying that the "The Parking Charge was issued lawfully and in full and proper accordance with the Private Parking Sector Single Code of Practice issued by the British Parking Association (the ‘BPA’)", adding that the signs were clear etc.
Not only were they not clear, if the hotel had a lobby that was open I didn't see it. Even if there had been staff in the lobby at 11.30pm on a weeknight, would they have accepted payment for parking there and if so how much would it have been? Would they have validated my parking when I wasn't staying at the hotel?
None of this is clear and they refuse to take responsibility - there is no incentive to improve signage, the parking fines are making them very happy with their partnership with Horizon.

Both Geniepoint and Horizon Parking are unscrupulous crooks - I would steer clear if you can, and that means never using a EV charger in a Premier Inn!

The charge point was marked in my car's GPS, what wasn't marked anywhere was that the parking wasn't free, there was no indication on the machine. (So I now have a fine to pay.)

The main screen on the charge point was whited-out and useless.

Trying to use a payment card didn't work.

Trying to use the app in "guest" mode didn't work.

It was only when I created an account that the app would finally tell me that the emergency stop button had been pressed...

Releasing the emergency stop button didn't help.

I tried the next machine, and after all that the charge speed was glacial. As soon as I had the range to get to a real charger I was gone.

Badly engineered charge points, badly designed app, no appropriate warnings about parking fees, the only thing this company is good at is advertising themselves.

Disingenuous. Served with £100 parking charge notice at a Premier Inn. No signage at the car park entrance and inadequate signage at the charging point. Effectively, charging is available only to Premier Inn customers, Beefeater restaurant customers, or those paying for public parking.

If I could give a minus I would. The worst app, the app does not pick up the charge location and every time you ask ot to charge it takes £25 deposit. So in 30 minutes I logged in several times to get the machine to start and each time it took money. All of the connectors are pretty slow too. Not an intuitive app or machine. Ended up having to call up and they were able to access all my details on the screen which is worrying. They also take £1 charge when you register your card and to refund. Thiefs

Two charging points near me - downloaded the app and prepaid only to find neither works- what a joke

Much like every other Geniepoint customer! Stopped for an overnight at the Premier Inn in Ross-on-Why and although the charger was only delivering about 2KW charge power the car was estimating being charged by 10:30 the next day. Of course in a dark car park I didn’t read the full T & Cs and assumed “overstay” meant the same as every other charge network - we’ll bill you if you leave your car connected after you’ve charged.
Anyway, moved the car after breakfast (it still wasn’t fully charged) and discovered I’d incurred £60 of overstay on £15 worth of electric (and they’re expensive).

Stay well clear. I feel violated. The charger doesn't charge anywhere near the rate as advertised. Of course any decent, meaningful charge then takes you over the 1hr 30 minute time limit. SO THEY THEN FINE YOU £10. NEVER EVER AGAIN.

Just pulled up at Premier In. Stepps with no charge left in car at 23:00. If I plug in it will charge full by 3am then charge me an overstay. I called their helpline to see if any overnight rate until 7am but not.
Left it unplugged and will have to find somewhere else in morning. Won’t ever stay at a Premier Inn again with these chargers. Absolutely useless.

I have a 100% failure rate with these chargers. Each time I try to use them they take the pre-auth charge and then it takes 7+ days to be refunded. I contacted the company who were not interested. They just say the diagnostics don't report any issues and there have been recent successful charges. They don't even ask what connector I was using. I refuse to use them now. There's no point. I know they won't work, the company will refuse to help, and I then may not be able to charge elsewhere if I'm at the contactless limit on my card. They're especially annoying as they are in convenient locations, likely preventing other operators from installing working chargers there.

Quite possibly the worst charging company in the UK. We tried to charge at Babraham Park and Ride, downloaded the app and discovered that all sorts of charges were going to be applied on top of the charging... I had to get a bus back to the park and ride early to unplug or risk incurring the most ridiculous extra charges. Terrible business model, incomprehensible terms and conditions.

Ridiculous system for charging at Babraham Park and Ride in Cambridge. Sounded like the ideal way to charge thr car whilst enjoying a day out in Cambridge. However as well as an expensive .50ppkwh charge you get a flat overstay charge of £10 after 90mins which gets repeated after another 90mins so a day out would become very expensive. A ultra fast charge a few miles down the road would be cheaper and more convenient. App is terrible with limited information on the charging requirements for each location. Don't get caught into this con.

Complete rip off. They told me I had to pay £10 for a charging card which I did . Card doesn't work and can't get through to speak to anyone. Imagine paying 90 pence per kWh for slow charge. If people stop using them hopefully they'll go out of business and so they should. Don't try to rip people off

Had to use a Geniepoint which I normally avoid. Surprise it just did not work. Why do they bother?

Absolutely shocking. Why you can't just pay and go is beyond me. Avoid at all costs

Would give it no stars if I could
Went to try and charge my car took £35 out of my bank most others put it straight back if not used but not this company takes 7 days for it to register i didn't use it and give me my money back I need that money you robbing company

Ridiculously overpriced chargers at a Premier Inn - who needs fast, expensive charging when they are sleeping overnight?! And an overstay charge punishing one when the car hasn't even reached full charge. Appalling. Avoid wherever possible.