GenimorugsBewertungen 

50
TrustScore 4 von 5

4,2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I can honestly say that was the best carpet that I have ever bought. Excellent material beautiful design it made my living room look spacious and homey

Bewertet mit 4 von 5 Sternen

Beautiful soft rugs with a Christmas flare! Secure on floor- one rug (5 x 7)hard to get packaging wrinkle lines out; trying vacuum- that's the only disappointment. My runners were perfect!!!

Bewertet mit 5 von 5 Sternen

Very easy to use customer service. My rug arrived quickly and in perfect condition. I'm excited about how well a pet friendly, washable rug holds up. It is backed with excellent non stick material and... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I ordered a rug that was advertised by LaHome, but the item I received was from a completely different company. The product is not as pictured—the size, material, quality, and overall appearance are... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Teppichgeschäft

Vom Unternehmen geschrieben

GENIMO was born when art met everyday life. At an exhibition, our founder saw people hesitate to step on a textile masterpiece—and asked: Why can’t beauty be lived in? Today, we craft rugs where artistry meets resilience, because true elegance isn’t fragile—it’s made for life. Today, we stay true to that vision, refining every rug for enduring beauty and resilience. Because true elegance shouldn’t demand caution—it should invite comfort.


Kontaktinformationen

4,2

Gut

TrustScore 4 von 5

50 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 71 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,2

Alle Bewertungen

(50)

50 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

I ordered a rug that was advertised by…

I ordered a rug that was advertised by LaHome, but the item I received was from a completely different company. The product is not as pictured—the size, material, quality, and overall appearance are significantly different from what was advertised. It is also not made from the carpet-like material described in the listing.
After further investigation, I found multiple complaints from other customers reporting the same misleading business practices. Attempts to contact the company were unsuccessful, as emails and chat requests went unanswered and there was no working customer service phone number available.
I did not receive the product I paid for and I am not willing to pay for goods that are materially different from what was advertised. In my opinion, this constitutes false advertising and misrepresentation of the product being sold. I have requested a full refund and would strongly recommend that consumers avoid doing business with this company.

29. Mai 2026
Genimorugs-Logo

Antwort von Genimorugs

Dear customer,

We're sorry to hear that your experience did not meet your expectations.

We would like to clarify that GENIMO is an independent rug brand and is not affiliated with Lahome. The product you received was shipped from GENIMO based on the order placed through our store.

Regarding the rug's appearance and texture, our washable rugs are designed using a low-pile faux wool surface combined with high-definition printing technology. This construction allows us to offer detailed designs, machine washability, lightweight handling, and a more affordable price point compared to traditional hand-tufted or woven rugs. Material specifications, pile type, dimensions, and product details are provided on our product pages to help customers make informed purchasing decisions.

We take all customer feedback seriously and strive to respond to inquiries as quickly as possible. If any customer is dissatisfied with their purchase, our support team is available to assist with returns, exchanges, and other after-sales solutions in accordance with our published policies.

Customers can always reach us directly at service@genimorugs.com, and we are committed to working toward a fair resolution for every order.

We appreciate all feedback, as it helps us continue improving both our products and customer experience.

GENIMO Service Team

Bewertet mit 5 von 5 Sternen

Very easy to use customer service

Very easy to use customer service. My rug arrived quickly and in perfect condition. I'm excited about how well a pet friendly, washable rug holds up. It is backed with excellent non stick material and doesnt move once laid flat. The creases came out quickly despite being folded. I got the 6x9 and it was true to size

3. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Beautiful quality made rug

I was given a rug to test, so far so good. The colors are soft and beautiful. Rug isn't thick or plush but very comfortable and feels good to walk on. It doesn't slip or move. it comes folded up, so it did take a few days to lay completely flat. No odor or weird smells to it, which is a huge plus. We haven't had any messes or spills yet, but I'm sure we will soon as we are a large family with pets.

29. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great rug! Would recommend!

I received this rug about a week ago. I was pleasantly surprised at the weight of it. It is very durable and sturdy. It is a 6x9’ with a beautiful design. It fit perfectly in my living room. Along with being slip resistant, it is actually pretty waterproof. My dog had an accident, and it just pooled on the rug until I cleaned it up. It did not soak through, which was surprising. Overall, this is a great rug and would buy again.

1. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Durable rug

The rug arrived quickly in an easy to open package. The rug is lightweight but also good quality. I appreciate that its durable for my kids and dogs. I would definitely recommend.

29. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

This rug comes folded up and is…

I recieved a 6'x9' rug. This rug comes folded up and is lightweight so its very easy to put down with one person doing it. There is some creases from being folded but they come out within a few days or you can iron them out with a towel between the rug and iron. There is no weird smell to the rug so that was a huge plus. You can also track your shipping straight to your door. Customer service is also amazing and so helpful. I received my rug within a few days after it was shipped. The rug is so soft but not plush so it looks like it will be easy to clean. I haven't had any messes yet so I can't review on that part just yet. My household is a family of 5 and with pets so I'm sure I'll have a mess to clean up very soon. When I do I'll update on my review. Overall I'm very pleased with my rug and would definitely get more rugs from this company!

25. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

6x9 Rug

I received my 6x9 rug a few days ago, and I’m really impressed so far. I initially expected a heavy, rolled rug, but it arrived folded in compact packaging. It was lightweight and easy for me to unpack and lay out on my own, which I appreciated.

There were some creases at first from being folded, but they flattened out nicely after a few days of laying flat. The colors are vibrant, and I absolutely love the pattern—it looks even better in person.

I haven’t had any spills or pet accidents yet, but I did notice that dog hair sweeps up easily, which is a big plus. I also love the convenience of being able to spot clean or toss it in the washing machine when needed.

Overall, I’m very happy with this purchase and will definitely be trying more rugs from this brand!

29. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Great Rug for Pets

I was given a 6x9 rug to test. It fits my space perfectly. I have 3 cats and a long-haired dog and was able to clean their fur easily. The rug is soft but not plush. I love the non-slip features. It comes folded, so it takes a while for yhe creases to be removed.

28. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I am loving my wash free rug!

I am loving my wash free living room carpet! It’s a beautiful design and wrinkle-free! It came in an easy to unfold packaging. I’m loving how it’s mess free and easy to clean as I have a young child and pets so that’s very important to me.

27. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great experience

Great experience! The rug arrived very fast and was easy to set up. I really like that it doesn’t have that strong chemical smell like many other rugs. It’s lightweight but still looks nice and feels good in the space. Definitely happy with my purchase!

24. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great quality and service

I am really enjoying my new rug. It arrived quickly and their customer service is top notch. It fits perfectly in my space and I’m very pleased with the quality. I would recommend and look forward to ordering more rugs in the future.

23. März 2026
Bewertung ohne vorherige Einladung

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