George at Asda Bewertungen 3 630

I have placed many orders in the past with no problems and if there has been a problem it has been resolved. BUT now?! Customer service is no more. I ordered a few basic clothing items for my daughter that I need now. Collected the order and received completely unrelated items. Can they help me? No!!

P.S If you're missing some boys briefs - I have them!

Absolute nightmare with the orders, returned an order after it being so wrong only to be refunded for one of the 10 items and that one item wasn’t even what we returned ! What a shambles

Never ever order lamps from this company. I've ordered 2 now , the first one I never received and I lost the money. Second time was more expensive so I have been chasing customer services for weeks now. It's a joke!! No emails no refund. Just give me back my money!

I purchased a toaster which broke after a few months. George customer service advised me to return it to one of the stores, which I did. My return receipt states the date of 19th January and promises the refund within 14 days. It's been months since, and I have not received the refund. I contact them on Facebook and each time they ask me for the same information which is a huge waste of time for me. I keep sending the same evidence of the order and the return, still, I have not had the refund. I have been through this same process three times now. I suspect this is just a tactic to delay and discourage me from pursuing further. Dishonest company

Wow , I didn’t realise how bad this online shop was,wish I read the reviews first.
Ordered two pairs of ladies,shorts/t shirt pyjamas,waited patiently,they never showed and never showed but then it was Evri who was the courier,anyway arrived a week late,when I opened the bag it was loads of children’s clothes,omg couldn’t believe it,the ticket inside even stated it was supposed to be ladies pyjamas. Phoned customer service and yodel came and picked them up,then I had to phone again to tell them they’d been collected so they could send out the proper items,a week later I’m still waiting,no tracking to be had,so I’m just off to call them again. I’ll never buy from this company again online. Order no. 162558085

Ordered online to pick up in store, specifying a day for collection. Arrived on the day to be told my package wasn’t there and might not arrive until after 6pm. 3 days later I got the notice it arrived, went to store to be told it was ‘lost’. I was still getting notifications to pick up the package 10 days later even though I had been told it was lost. Almost impossible to get a refund sorted, had to call up several times. Not a good experience.

So many issues with my recent order and then there is no way of reporting
an issue with an order other than sitting in a queue on the phone for ages. Firstly, items in my order were cancelled the day before they were due to arrive (not the first time this has happened), then the order was late. Once it finally arrived two of the items are missing and instead I’ve received completely different items (missing from someone else’s order perhaps). The worst part is though there is no way of going into my account or order to report that items were missing from the order.
Trying to find contact details sends you in circles. Clearly they’re not interested in helping customers

Well no matter what review you give after purchase it will not meet their guidelines unless it is all positive. This George /Asda is so ridiculous my review was simply this 👇
Disappointed
I ordered two of them and on both packaging was damaged. After careful examination I notice that on both of them there was a plastic corner hanger missing. Other than that items look very good quality.
Please tell me what is wrong with this review I change it twice and still it’s not meeting their guidelines
Where this world is going to you can not even give honest review any more to simply help others

We ordered for next day delivery and two days later we’re still waiting for our order in future I would never order from this company again our order was spilt between 3 different delivery company’s which made it much harder to track absolute joke

This is the first time I have had to return an item to George at Asda. I always arrange a collection for my returns as I am housebound. This was a most fiddly and difficult process that went nowhere. Eventually I gave up, looked up their return address online and arranged a return/collection with Royal Mail. I should also mention that I first phoned them to arrange a return which was arranged for yesterday, and no one turned up to collect my parcel. Today I tried to arrange a return online without success.
It is such a shame that this set up lets down a company that I have had no complaints for up to now.

Buy something, don't get it, don't get any updates, call costumer service cos there is no other option to let them know they messed up and be told most of things are out of stock plus for the things available you will still have to wait couple of days even though you paid extra for next day at the first time. At the end maybe you would receive part of your order after two weeks. Or not . Refound was send as no other option that would make sens was available.

Awful awful company. First the George website is an absolute nightmare to order through, keeps saying error with payment, have to try as a guest with a separate email and keep clicking and eventually it'll randomly work this has been ongoing for over a month now, sort it out! Anyway then a big £70 order put down as cancelled/returned without me being notified when ringing to question why the excuse was "if items aren't available" well the items are available as I had to order everything again. 2 items were apparently not cancelled and on the way, 1 of those items got cancelled an hour after the call, then the last item we never received an email or text just tried our luck in store. The re-ordered items again no text or email to say they were ready for collection, tracking told me they were in store 2 hours before I went in but staff firstly told me no orders were there yet, but as I was leaving the tracking said it could be collected so went back, order was in 2 parcels, parcel 2 of 2 i could collect but not 1 of 2 even though it was the same order. Hung around for a further 20 minutes and the 1st parcel I could then collect. Simple issue of just looking for my surname and scanning it rather than me hanging around for nearly 45 minutes with 3 kids would have been helpful. This company is really going downhill. Shame because I like their products but the staff and service is appalling which put you off shopping with them.

I made an online order for George & arranged a click & collect for 1 weeks time. Nothing arrived. I received an email saying that there's a 24hr delay but 48hrs on still waiting. I called customer service who agreed the delivery should have arrived, they don't know why it hasn't arrived then offered me a refund - except I will have to wait 5-7 days for the refund to appear in my bank.
What a total waste of time & energy!

BOYCOTT ASDA! They are a disgraceful company; offered me a £5 voucher as they sent a faulty item and blocked my account so I cannot use this in the future now with no explanation!!! Clearly other customers are feeling the same as they have several negative reviews so poor from a big company will be avoiding at All costs!!!!!!

Minus ten stars more like. Three items missing, they cancelled one without letting me know. The other two items were still tracking as in transit with evri five days ago, scheduled for delivery two days ago.
They came up as in transit then delayed then back in transit all on same day.
Phoned George at Asda, got through to a call centre in India. A woman we barely understood answered and said items were lost and she would get a refund. WE WANTED THE ITEMS.
She then told us one was out of stock. We specifically wanted it so she sent it out again, but we really wanted the one the she said was out of stock.
My wife said it was still marked as in transit and wanted to wait for it but the woman said she had already processed the refund.
We wanted to make a complaint with Evri, the courier and she said they don’t have the phone number. We queried why they don’t have the phone number of the courier they use?
The conversation was getting pointless, she was reciting the same thing and even sniggered at us.
We did contact Evri using their chat bot because you can’t speak to a human and it said THEY DID STILL HAVE THE PARCEL and it took details of our conversation to forward to the courier.
This whole process has been a nightmare and as a disabled person I will never use Asda again. Even their website give their telephone number for their head office in Leeds but the number puts you through to their complaints department in India, in fact every number they give is the same number in India.
NEVER AGAIN

I can’t believe how bad the star ratings are for George and it looks like it is highly based on their customer service, however the customer service I received from Singson was exceptional so I must have been lucky!

I purchased a hanging egg chair and selected next day delivery. I got a message from yodel saying that it was delayed, I contacted George customer service via Facebook messenger and got a response within minutes from Singson advising the order has been damaged in transit and a refund can be issued. I replied asking for the full refund and a shipping code to reorder, they could not provide a shipping code but provided me with a £10 voucher to cover the shipping. The refund and voucher was issued immediately and I have now reordered. Hoping I will receive the order tomorrow.

Thank you Singson for turning a potentially stressful issue into a good resolution!

Ordered several large storage boxes, everyone was damage when delivered. Contacted the call centre who was very unhelpful and rude! Eventually arranged replacements but they wanted some of the boxes returned. First arranged collection didn’t turn up so wasted a day off work, replacement deliver didn’t arrive so another day off wasted! Yodel driver arrived next day, to collect , and refused to take as he said it had wrong label, which was one Asda gave me. Contacted call centre who tried to speak to him and he became very abusive! A week later delivery came, with same driver who literally threw the boxes into my hall then became very abusive again when I tried to take pictures of his registration. He then came at me aggressively, and when I ran back into my house he began to bang on my door, shouting loudly to the point I had to phone the police! Contacted Asda call centre who offered me an insulting £5 voucher, I’ve wrote several email but had no replies. This is a terrible company and will never use again.

This is the first and last time I order something on George website. It is a nighmare. I ordered Ms Rachel flash card toy to be collected In Park Royal Asda supermarket. I placed fhe order Sunday at 3:30pm paid by paypal, the money went through but i necer received the order email. I am supposed to collect tomorrow Tuesday and still no email with the order number sent. I rand customer service twice and no help provided, nothing can be done. All he said is I have to wait til tuesday to see if i get a collection notification or i will get a refund.

Purchased a goblin hoover for my sister as she has difficulties maneuvering on stairs, As I was taken it out of the box a friend told us she had that model and that the hose just comes loose, so we decided to send it back, I took it back to my local south shields asda store who were not sure how the return should be, but accepted it and I received a returns receipt, that was on the 12th February, It is now 15 of March, I was told I would be refunded in a week, over a month later, no refund, on my account their is no mention of the item being returned, very poor customer service and experience, which reading some of these reviews seems to be the norm

Placed an order online for some kitchen bins, my billing address was seleceted as my delivery address, which was incorrect. I tried to find a way to ammend or cancel the order online, ended up calling customer service to which they said there was no way to cancel or ammend it except for going in to a physical ASDA store to do so. Little help from the service worker whose best suggestion is to hope that they don't accept the delivery at the billing address. Won't be buying online from them ever again.