Gerrards Auction Rooms Bewertungen 

234
•
TrustScore 4.5 von 5

4,7

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Das sagen Bewerter

Bewertet mit 4 von 5 Sternen

Since moving to St Anne’s 10 years ago I’ve been visiting and buying from Gerrards everything from jewellery to china, furniture and glass. All in all a very pleasant auction house with friendly and k... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Got really great value for money on their costume jewelry lots and the order was fulfilled quickly by Leighanne, who was excellent to deal with throughout the entire process. Highly recommend this auc... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Visited the auction event in Inverness this morning. Didn't know what to expect as this was our first experience but it went so smoothly. We were impressed with Simon's professionalism and the way... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Simon based at the Empress Hotel on the Isle of Man was quick, knowledgeable and efficient. Gave honest valuations from a selling and buying point of view. We've never had jewellery valued before and... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Auktionshaus
  2. Kunst & Antiquitäten
  3. Online-Auktionsservice
  4. Schmuckankauf

Vom Unternehmen geschrieben

Auction Rooms, House Clearance & Jewellers


Kontaktinformationen

4,7

Hervorragend

TrustScore 4.5 von 5

234 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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4,7

Alle Bewertungen

(234)

85 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

i find the staff there

i find the staff there, very helpful and cheerful....i lost a coffee pot lid and Leighanne searched for for me, and found it!....very happy

25. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Gerrards Auction Rooms

Thank you Linda for your review. We are always happy to assist in any way we can and as a team are always striving to improve and build on our customer service. We really appreciate you taking the time to leave a review!

Bewertet mit 5 von 5 Sternen

Pre auction viewing

We went to look at a few rings which are due to be auctioned. Carole was really helpful and took the time to find the ones we had seen online.
All the staff were very friendly and professional.

10. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Gerrards Auction Rooms

Thank you David for taking the time to leave a review. We appreciate your comments and feedback on staff performance.
Kind regards Lizzy Cole

Bewertet mit 5 von 5 Sternen

Gerrard's Auction House. Well Worth A Visit !!!!

Have been using Gerrards now for many years.Always buy at their regular sales,and sell items occasionally.Liz and her family and members of staff,run a very professional and successful auction house.Always happy to help and give advice and most importantly very welcoming and friendly

10. Juli 2024
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Enjoyable experience with Lizzy from…

Enjoyable experience with Lizzy from Gerrards. Trying to sell some of my jewellery which I no longer use. Comments on the silver jewellery were fair. Unfortunately some of the items were quoted on the scrap value of the silver so it was better to take these home and have a rethink about what to do with them.

3. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Gerrards Auction Rooms

Hi Grace, Thank you for taking the time to leave us a review. We really appreciate your feedback. Gerrards customer service team.

Bewertet mit 5 von 5 Sternen

Very friendly and helpful

Very friendly and helpful. No pressure to sell transaction quick and easy. Lizzy was very pleasant and explained every step along the way.

3. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Gerrards Auction Rooms

Hi Ruth, Thank you very much for your lovely review. I will pass your comments on to Lizzy. Gerrards customer service team.

Bewertet mit 5 von 5 Sternen

Great experience and wonderful service from Lizzy and Debs

I've recently sold two lots of jewellery with Debs and Lizzy of Gerrards and they are friendly, helpful and very honest. The experience of selling sentimental jewellery is not an easy one, but the ladies are so friendly and give their honest opinion, it soon puts one at ease. Great experience with wonderful service. Thank you

4. Juni 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent and professional service

Simon and Dave did an excellent job of going through my mother's house and advising us on what was likely to sell at auction. Everything selected was packed up well and they both acted with courtesy and professionalism. Simon spent a considerable amount of time assessing jewellery. An excellent service.

26. Juni 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Wonderful service would recommend

Popped in to see the ladies who came to my local library about selling a few pieces. Wonderful service, warm and welcoming and made everything so straight forward!

Happily sold a ring and a few bracelets and got cash in hand right there.

Would definitely recommend to anyone looking to sell some items or to get a valuation.

25. Juni 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Valuation in Forres

We met with Lizzy early this evening. She was easy to deal with knowledgeable and honest with us.
Would recommend anyone who’s thinking about it to go along, you don’t have to sell and they’ll be honest with you in relation to items.
We sold quite a few items and others we didn’t.

20. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von Gerrards Auction Rooms

Hi Neil, Thank you for taking the time to leave us a great review. I will pass your comments on to Lizzy to let her know she is doing a good job. Gerrards customer service team.

Bewertet mit 3 von 5 Sternen

Could have been better

I took some costume jewellery and other bits and bobs of silver plate along to the nearby venue. I didn't expect them to be of much value, but you never know.
However, the attitude of the valuer could have been more of 'I'm very sorry, these are not the kind of things we want as they are of little monetary value' and less of the "no good to us" abrupt style that I was met with.
Some of these things had memories attached to them, so I would have preferred a more compassionate, less dismissive summing up.

20. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von Gerrards Auction Rooms

Thank you for taking the time to get in touch. I can understand that some sentimental items that mean much to the family can be low in value and it can be quite upsetting when told these items are not of interest to us.  We buy lots of low value items including costume jewellery and silver plated ware. We take lots of things low in monetary value but saleable for example a nice Timex  watch, a strand of beads a medal - all low value but saleable. I apologise if we came across as abrupt. Many thanks Gerrards Auction Rooms 

Bewertet mit 5 von 5 Sternen

Came in for viewing day yesterday

Came in for viewing day yesterday, always a pleasure and good customer service especially from Rebekah, Dog friendly too, which is always a plus !

12. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von Gerrards Auction Rooms

HI Liam, thank you for your positive review and for taking the time to post a review. We are happy to say that we always welcome well behaved dogs and thank you for your valued support.

Bewertet mit 5 von 5 Sternen

EXCELLENT PROFESSIONAL SERVICE

LEIGHANNE provides excellent customer service which is highly professional and knowledgable . She is a real asset to Gerrards and we have personally experienced how good she is regarding telephone bidding - simply superb .

12. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von Gerrards Auction Rooms

Thank you Tom, we really appreciate you taking the time to write a review and we value your continued support. Many thanks The Gerrards Team.

Bewertet mit 5 von 5 Sternen

Pleasently surprised!

I went to the Auction rooms this morning. I took some jewellery belonging to my late aunt mostly costume, and 3 mens watches. I spoke to Simon, the valuer, who looked through it all.I decided to sell, rather than auction, and was stunned by the large amount he offered. I didn't think I would get anything like what he gave me. The money is going to Cancer research. If anyone has anything to sell or auction do use Gerrards, this is the second time I've used them, and can't speak highly enough of them.

12. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von Gerrards Auction Rooms

Hi Linda, Thank you very much for taking the time to write us such a lovely review. Gold is at an all time high at the moment, so tell your friends. we'd be happy to help them if they have any they'd like to sell. Thanks again, Gerrards customer service team.

Bewertet mit 5 von 5 Sternen

We have visited Mosborough Hall

We have visited Mosborough Hall, Sheffield the past 2 Saturdays, We had excellent service from Lizzy. It was a pleasure doing business, a very nice lady to meet.

8. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von Gerrards Auction Rooms

Hi Lisa, Thank you for your lovely review. It is always good to hear our teams on the road are doing a great job. I will pass on your comments to Lizzy. Kind regards, Gerrards customer service team.

Bewertet mit 5 von 5 Sternen

Highly Recommended

Thank you Lizzy and Debs. Great advice, friendly service, fair prices paid.

6. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von Gerrards Auction Rooms

Hi Greg, Thank you for your kind words. It's great to hear our teams out and about doing valuation & buying in days are providing a great service. Gerrard customer service team.

Bewertet mit 5 von 5 Sternen

A+ rating

Staff were pleasant, and assisted me in a swift and efficient manner. Location is stunning, and the building is beautiful. Plenty of bargains and intricate works of art to be discovered, and collected.

5* A+ rating from me personally.

Kind regards, Timothy.

2. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von Gerrards Auction Rooms

Hi Timothy, Thank you for taking the time to leave us a positive review. We are glad you love our building as much as we do! Kind regards, Gerrards customer service team.

Bewertet mit 5 von 5 Sternen

Worth a visit, you never know

I was there with a friend and Lizzy who dealt with us was very friendly, professional and honest with her valuation, making the whole process very straightforward

5. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von Gerrards Auction Rooms

Hi Christine, Thank you for your lovely review. I will make sure Lizzy knows she is doing a great job. Hope to see you again soon. Gerrards customer service team.

Bewertet mit 5 von 5 Sternen

Great services for sellers

What a beautiful building! Me and my husband love Gerrards and definitely come for a browse every viewing day. Put a few bits in got a good price on what they where going for on eBay. Thankyou Gerrards

20. März 2024
Bewertung ohne vorherige Einladung
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Antwort von Gerrards Auction Rooms

Hi Carol, Thank you for your lovely review. We really appreciate it. Gerrards customer service team.

Bewertet mit 1 von 5 Sternen

Waste of our time.

Sadly, after buying from Gerrards in the past, selling items seems to be a different matter. Knowing the auction climate at the moment I took great care in sending enquiries via email with all items fully photographed and information given, particularly on the original art work. I stated in my first email that we would require no reserve on any items as they were not high end. I was messaged back and informed that they would be happy to sell the items, that they were low value but you would "gladly" try and sell them for us. Both my husband and I being ill, awaiting heart operation, we journeyed to St Anne's with the items. On arriving we were treated with disdain by one receptionist and told that Gerrards "do not sell prints" I told her our visit was arranged and that these were all originals she said "pictures don't sell...we have hundreds of pictures". Again I said that we had an arrangement. A second lady then came out to see us and said that "sorry, pictures are not selling" and indicated that we should take them away I then had to get messages up to show her the agreement and she said well yes we can put them all in a job lot for you (approx 15 assorted named artists) this was unacceptable and a complete waste of our efforts and time. We ended up taking back all items brought and will not use Gerrards again. It was apparent to me that unless you are selling very high end items then you are not welcome. Our reception was frosty and there was an element of pretentiousness not seen at other auction houses. There was clearly a conflict of communication between the ones who make the decisions and those at the front desk. We will stick with larger mainstream auctioneers from now on where all are welcome.

14. März 2024
Bewertung ohne vorherige Einladung
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Antwort von Gerrards Auction Rooms

Dear Wendy
I am sorry that you feel I have offended you in any way when you visited the saleroom recently. I can assure you that this was not my intention. I was trying to give you my honest opinion in relation to the value of the items that you brought in. We hold sales every 4 weeks and sell both expensive items and low value items. I was just trying to explain that the items you brought in were not too popular at the moment. I explained that many folk are not hanging paintings in their homes as in previous years and are looking for a more minimalistic lifestyle. We are finding that unless the artists are very well known or the art work is of a particular style ie abstract art, modern prints, nude studies etc they can be very difficult to sell. Country scenes and cottage landscapes are not selling very well. I explained I was happy to sell the paintings for you but they would have to be grouped together.
We have a vast amount of experience and knowledge of what is selling well at the moment. I explained I was more than happy to sell your items but did not want you to be disappointed if they sold for very little and then you may be unhappy with ourselves.
As already mentioned we sell a vast arrange of items for all varying prices and welcome all to to our saleroom. I have apologised personally to you for causing any offence and wish you every success selling your items, Kind regards Lizzy Cole

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