GMS - Gerson Moving Services Bewertungen 

My first contact with the company was initially what made me choose the company . Alison, who I first spoke to was sympathetic and knowledgable. It was difficult for me to fix a date and although this took me a few months she was always helpful and patient.
I was next put in touch with Steve who was also kind and efficient and answered all my phone calls an emails. The removal team were quick and efficient both in packing and delivering. Thank you so very much to all of you as my cargo was very important to me.

We moved from Southern Spain to Lancashire, Uk.
It is a daunting experience but it went as well as it possibly could have.The pick up was straightforward.The 4 guys were polite and hard working. The delivery in UK was prompt and efficient.The 2 men were friendly and good to deal with ( from Harrison group .)
Thank you to all concerned.

Professional on all levels. Janine in admin was prompt in her replies, very helpful and made us feel like valued clients. The moving team both on the pick up and delivery end were pleasant, professional and respectful of our goods. It was our second move using GMS services. We would definitely call on them again. Highly recommended

Strongly not recommended. They have an extremely "fraudulent" way of doing things. The way they pack is ridiculous, creating extra volume which they then charge very expensive for. They lost two packages of my moving and - after months in which they completed their investigation - they released that they had lost two packages, and that in the absence of my private insurance, they would have returned 40 £, totally regardless of the value of the things contained in the two boxes who have lost. They practically do not refund you even the cost of the volume occupied by the boxes that have not arrived at their destination. Stay away from this company.

I am very satisfied with my experience with Global Moving Services.

The agents (Harry, Simon, Steve, and Richard) at GMS were very communicative and available to talk almost anytime I rang to ask a question. They also rang me to let me know about any issues and the general progress of the move. Email correspondence was also very good.

The actual movers GMS contracted to ship my belongings were professional, friendly/courteous, and handled my belongings with care.

The quality and quantity of customer service I received greatly exceeded my expectations. I would use them again, and highly recommend them to others.

The service provided was very satisfactory from engagement to delivery .
Thanks Very much
Kind regards

Paolo Beghi

I wrote the email to Gerson Relocation International Move. Phil Oakey contacted me and told me that GMS is more suitable for my relocation. Then I had a call with Alison Payne who helped me a lot with first evaluation. I declined the suggestion as it was quite expensive. But then after a week we had another offer which was working better for us. GMS helped us move from Munich, Germany to London, UK. We had around 20 boxes, loading and unloading was included. I was notified about the collection (March, 21, 2022) and delivery date (March, 29, 2022). I had my relocation manager, Richard Glass, who helped me with it. I also contacted truck manager who helped me understand the collection and delivery time during the day. People are really friendly and open for communication. I really suggest you using this service.

I'm very satisfied with their services. Nicki and Lisa are very helpful and everything is fulfilled within the time schedule they promised. By the way, their price is also very competitive

Really easy and helpful service

Friendly staff who helped with the difficult logistics of relocating abroad. Thank you to Mathew and Richard who helped with my move from the UK to the Netherlands

My friend and I moved from London to Ireland and we were more than happy with the whole process and service. We recieved our quote very fast and it was very affordable as well. The ladies (Alison and Janine) were extremely helpful and patient with us as it was a very short notice request, and available to us at all times for all our questions. All the documentation is very esy to fill out and easy to understand. The driver was also very nice and kind and helped us load our boxes when picked up and delivered. It was a very smooth process from the very begining and our things were delivered in short time as well. In overall i higly recommend the Global Moving Services to anyone that needs a very good and friendly moving services. I will most definitely keep them in mind for any future moves.

We booked a shared move from UK to Sweden and found GMS to be most professional. The quality of the packaging was second to none! Nothing was damaged at all!!
Richard went out of his way to keep us informed throughout and ensured that our delivery arrived on time. I cannot fault their service in any way, including the incredibly helpful chaps (Andy and John) who unloaded for us into our new property. Nothing was too much trouble, they were cheerful, helpful and really made what was a tiring process into a success and their willingness to go over and above with helpful suggestions and kindness was really admirable! I would have no reservations in recommending them and will certainly be using this company for future moves!

All was good to begin with. However, since our goods were collected end of January, we have heard nothing from them. I am trying to locate where my shipment is, and when we can expect it, but surprised to discover that nowhere on the website can you track your shipment.
I sent an email to my contact person at GMS and have heard nothing back. I would at least have expected to hear from them. If you are reading this GMS, please note that I am resorting to trust pilot to get your attention, which is not good. Also, please get Beth to reply to my email regarding the progress of our shipment, Ref: 198044

Very good service and execution.
Well done,
Francesco Avati

We had a complicated move from the UK to Denmark and GMS was great at supporting us and helping us navigate difficulties eg with customs. The team who delivered our stuff was friendly but very professional and took good care of our things when offloading. We couldn’t have asked for a better service really. We are thankful to all teams involved!

Got great support, everything was communicated to me super clearly. The date of the move and the date of the arrival of my belonging were given well in advance and had no delays whatsoever. I'll use GMS again!

The movers were really careful with the boxes and even helped protect some things I didn’t wrapped well enough. Communication was done by email, keeping me informed of all the steps and delivery times. Received a couple of phone calls as well to confirm everything.

Overall, it was a great experience, I definitely would recommend this company, as I have already to some friends.

Terrible experience with Global Moving Services, started off with a low quotation compared to other competitors on line.

The sales rep was very helpful at the beginning" and told me exactly what I wanted to hear, and i was given a quote on exact items that came to around £2200 ish for 6.3 Cubic metres and was told insurance was included in the quote. including a 40 inch tool box and a double size bed that i didn't take to Spain in the end, In theory the price should have been cheaper but it wasn't.

4 weeks later PSS removals arrived and collected the household goods. all the stuff was loaded on to the truck then was told the load was just over 6.3 cubic meters because of the way PSS wrapped the corner sofas. Me and my partner was then told it's not a problem if there was extra cost it would be around £70 with the calculations PSS done out side the property. So I called Global to get some clarification on this, then was passed on to Lisa the move manager and was told she would be corresponding with us throughout the move. she then told me is not a problem PSS calculations are done differently and stated there's nothing to worry about and PSS shouldn't have mentioned it. thought that was that.

Fast forward 5 weeks later, i received a email from Lisa demanding £936.92 stating my stuff is in Spain and the load was 2 cubic meters over and if i didn't pay i wouldn't get my stuff back. I was absolutely disgusted, to my understanding, I was blackmailed and manipulated in to paying that £936.92 which I had no choice but to pay, and the company in Spain picking up the move had no idea about the extra cost I was forced to pay.

Gets worse the stuff turns up free weeks later than scheduled and my 65inch new Samsung TV was crack due to not following clear instructions on the box, and the TV box arrived squashed and damaged.

Lisa then stated, no worries the insurance in place will cover the TV. Then 3 weeks later Lisa emails me stating i didn't have insurance and Global would only cover £40 towards a £2000 TV.

I asked her to escalate this to her manager as this was not acceptable that we was told insurance was included in the price and it wasn't, and my stuff was moved overseas with no insurance. I couldn't believe this had happened, then took the manager 9 weeks to contact me with an arrogant email stating there's nothing they could do for me. 5 months later still no reimbursement. So in the end I ended up spending an extra 2936.92 due to Global moving services negligence.

Poor customer service, each time I emailed or called Lisa it took her at least two weeks to respond by email or call back. throughout the eight weeks no correspondence no updates nothing.

I feel GMS has a lack of empathy towards customers I found them to be very rude and arrogant, but very friendly at the beginning but once I paid they didn't care.

All round terrible service.

Short version: the worst moving company I have ever used... EVER!!!
Long version: I´ve been moving internationally with my family for a while. We hired GMS - Global Moving Services for our move from Madrid to London. After a good start, the first sign showing something bad was about to happen was that after a video I shot with all the details and corners of the apartment in Madrid, GMS decided to increase the original quotation by 28% claiming that they had a better understanding about the volume and that they had to adjust the total cubic feet estimates. I found that a little bit unusual and weird, considering we had provided all the details about everything to be collected, packed, and shipped, including furniture dimensions, quantities of everything, etc. But, it is what it is. If the real volume is bigger than the first estimates, it sounded fair to me. Important note: we paid extra for 3 or 4 furnitures to be disassembled in Madrid, and reassembled in London. A few weeks later, the person who took care of the negotiations left the company, and the person who replaced him had no clue about the history and details of our conversations. That was the second sign.
They had estimated a day and a half for the complete packaging and truck loading. Day #1 - a total disaster. Only one person from the crew showed up. Needless to say that only 20% of the service was completed. Day #2 - They came in 4, but with a van, instead of the truck. The result? They loaded the van at lunchtime, drove to their warehouse/depot, and after 2 hrs 1/2 came back to finish the service. We were leaving the flat and returning the keys on that day, but I had to reschedule with the estate agent to , because not only they delayed a lot to load the van for the second time, but they also left behind some furniture and boxes at the lounge of the building because the van was full. They had to return to the building on the next day to pick up what they left behind. Needless to say that I was notified by the concierge of the building.
After a couple of days, I was in London already, I received a call from Richard Glass - Customer Services Manager - saying that they had a feeling that the volume of my move was "much larger" than the 900 cft estimated, and that someone from their depot in Madrid was about to have a more precise figure. Having said that, Richard told me "You have 2 options: #1 - we will do you a favor and charge the same pro-rata fee for the extra (around 400 cft). Everything you need to do is to pay us 27% - 33% on top of what you had paid us already. Or, #2 - you indicate us some boxes and furniture/pieces you don´t want to take to London and we will leave them in Madrid". Yes ladies and gentlemen. Simple and raw like that. A total lack of respect and professionalism. Imagine me and my family in an AirBnB in London, searching for flats and waiting for our move, and someone without any sensibility and appreciation for its customers put a ridiculous and non-sense option on the table.
The move came in its full, and in the end of the day the difference was 690GBP. I was so sick and tired of all of this that I paid 50% because I just couldn't stand anymore. The crew arrived and our move, and along with it more disappointment and frustration: My 60" was broken (shattered screen), and many of the furniture had grotesques scratches and dents. I paid extra (40.00 €) for them to reassemble 2 double beds, 1 king-size bed and 1 retractable/reclining sofa. The 2 double beds were poorly reassembled (screws and bolts missing, misaligned drawers) and the reclining sofa job was a joke. You pull the seat and it derails from the track. The crew told us they are movers, not handymen, and that they would report they were unable to reassemble the sofa. When we talked to GMS, they said "well... our crew reported that all the pieces were successfully reassembled, so there´s nothing we can do".
The entire process was stressful, disappointing and frustrating. Compared with the other 5 moving companies we hired in the past, GMS was the worst, by far. This is just our personal opinion, based on a true experience from Madrid to London.

GMS picked up our stuff 3 months ago. It's still in UK and they want even more money to give our stuff back!! They cannot give a timeframe about when they will ship the items and are hiding behind T&C that basically give them an unlimited period of time (could be years) before they send the items, after estimating 3 months to delivery. This is clearly unfair trading practice and unfair trading terms.