Get Laid Beds Bewertungen 

Excellent service from this company. Needed a replacement part which they sorted quickly and efficiently
Delivered on the day agreed and was professionally installed
Special thanks goes to Grace and Paulo for looking after me and providing fantastic customer service
Thank you

Had a great experience in the showroom with Spencer and Alisha, giving us all the necessary information when purchasing our new bed. Thank you!

Great service, friendly team, Paulo and Gary assembled the beds in no time at all. 10/10

Extremely pleasant delivery driver (Paulo)who erected the bed.
He had to come back to deliver the mattress. The company phoned me to explain and offer a date very close to the delivery date. The lady on the phone was also extremely helpful and pleasant.
Also the bed and mattress are lovely!

Great customer service from Grace, answered the phone quickly, answered emails within minutes - couldn't be happier with the order. Glad to be buying from a British company and super pleased with the Autumn discount

I had a great experience ordering with Get Laid Beds, largely thanks to the fantastic help from Elisha. I had made a mistake on my end regarding what I ordered, but thanks to their team checking in on order details prior to dispatch, the issue was caught early and resolved smoothly.

The proactive communication saved a lot of time and hassle. Fantastic customer service I would definitely recommend them!

Delivery was prompt and very early in the day which I appreciated .
Adam and Aaron were very friendly and polite quick and professional. I have an awkward stairway which they managed no problem . All in all thanks for your care and attention delivering our lovely new small double with mattress

Ordering a bed was very straightforward, and customer service were incredibly helpful when we later opted for assembly as part of delivery.

On delivery, Todd and Pablo were very friendly and speedy to get everything out of the van and assembled, I was very impressed how quickly they could do it and to such high quality

Amazing Customer Service. A real person, organised a bed quicker than any other company. Went the extra mile in every way! Really lovely to talk to. Thank you!

Lovely product, looks really nice in the room.

Incredibly efficient delivery by Aaron and Sean!

BEST SERVICE EVER.
Recently moved house and thought I'd treat myself to two new bed frames. Bought one from a famous high street brand (what a headache to put up, made in China, there was a couple of issues, took weeks to sort out and I had to pay more!) and then the other bed frame I bought was from these guys. So easy to put up, made at home (UK), nicer looking and way more natural, I had one query and phoned them at 17.25 - George sorted it immediately. I now want to change all the bed frames in the house to 'Get Laid Beds'. Best I've ever come across and communication was brilliant.

Service was great and George was very helpful even down to the sizes of delivery boxes so we could figure out transportation.

I have two beds from them, one bought 6 years ago and one I just bought to upgrade my guest bedroom.
The bed is incredible quality, the only part damaged on my 6 years old bed is the headboard due to my cat falling from it and scratching it, otherwise both bed and storage are in perfect condition. I highly advise to book the assembly service. I built the first bed myself and it was quite long and heavy.
This time I booked the assembly service and Sean and Tyler did it all in record time and were very lovely, making sure I was happy with everything.
The customer service is also great, very responsive to all questions and even helped out on the phone with building the first bed when the instructions were unclear.

Great service from George! Made the process very simple!

Great service as I was supplied with an extra slat to support my specific mattress. Todd assembled it in no time & I am very pleased with how it looks

I bought a bed from Get Laid Beds for my mom last month. However I found it didn't fit our existing mattress, then I emailed customer service. Spencer replied quickly and was very helpful. The problem was fixed and my mom loves the bed very much. I am very satisfied with their after-sales service. Thank you Spencer!

The guys who delivered and assembled the bed were friendly, polite and efficient. They assembled the bed quickly and well. They were nice chaps and gave a very positive impression of Get Laid Beds.

Bed arrived on time and to specification. Todd who delivered the bed, was friendly and put the bed together in no time at all. Excellent service.

Chris Brown was very quick to reply and helpful with my request!

This is my third review of Get Laid Beds. My first two reviews describe what happened with my bed, the problems I encountered and how difficult it was to get my money back. Please read those if you want the background to this review.

This review is written to help others, not to bash Get Laid Beds or Trustpilot. I am done with the former and increasingly doubt the usefulness of the latter.

After my experience, I started looking much more closely at how this company maintains a 4.9 Trustpilot rating.

For several weeks I have watched strange clusters of 5 star reviews appear. Every review I have monitored has been labelled Unprompted. Many come from accounts with very little review history and praise the same employees by name for delivery, assembly, phone calls, WhatsApp conversations or showroom visits.

Some people give Get Laid Beds 5 stars before they have slept on the bed, before receiving it, and in examples I have seen, even before deciding whether to buy one.

Get Laid Beds does ask customers for reviews. They prompted me too, but I did not react to their request and wrote mine independently. Many of the reviews I have observed look like they may have been written in response to some form of prompting, yet every one is labelled Unprompted.

That distinction matters. A prospective customer sees a 4.9 rating built from thousands of reviews and may reasonably take it as evidence of exceptional satisfaction with the beds. But ratings prompted by a pleasant phone call, showroom visit or ten minute assembly can contribute just as much to that 4.9 as reviews based on actually owning and sleeping on the product.

Recent 1 star reviews describing faults, poor quality and difficulties when things go wrong reflect aspects of my own experience, but they get drowned out by strange clusters of 5 star reviews that say little or nothing about the actual product.

I cannot know from the outside what produces this pattern. Trustpilot and Get Laid Beds can.

I think this review pattern deserves to be brought to the attention of the CMA. I am leaving that suggestion here particularly for prospective customers who, like I should have, look beyond the headline score and read the 1 star reviews before deciding what that 4.9 is actually worth.