Luna Physical Therapy Bewertungen 

258
TrustScore 4 von 5

3,9

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

For my post-op in-home knee replacement rehab, Luna was easy to work with from start to finish, which I really appreciated in my weakened, brain-fogged state. Dr. Anthony was excellent—experienced, sk... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Elizabeth is a very responsible therapist along with being very thorough on my therapy. Having someone as responsible as her these days is a true blessing.

Bewertet mit 5 von 5 Sternen

My therapist Rob is wonderful. He is very knowledgeable and patient and is giving me the best treatment possible. He has given me a regimen of exercises to do based on my current situation. Luna is a... Mehr ansehen

Bewertet mit 1 von 5 Sternen

They only care about collecting , discharge me with out telling me why kept telling me for weeks they were going send a new therapist never did I really depend on a therapist for my condition f... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Physiotherapiepraxis

Vom Unternehmen geschrieben

At-home physical therapy.


Kontaktinformationen

3,9

Gut

TrustScore 4 von 5

258 Bewertungen

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3,9

Alle Bewertungen

(258)

54 Bewertungen in den letzten 12 Monaten

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Bewertet mit 5 von 5 Sternen

OUTSTANDING IN-HOME PHYSICAL THERAPY

OUTSTANDING IN-HOME PHYSICAL THERAPY - MICHAEL IS EXCEPTIONAL

After total knee replacement surgery, finding the right physical therapist was incredibly important to me—and working with Michael at Luna Physical Therapy has been epic.

What stands out most is how well he understands his clients. I tend to push myself, and Michael picked up on that right away. He knows exactly when to progress exercises and by how much so I keep improving without becoming overwhelmed or overdoing it.

His approach is thoughtful and practical. The exercises are effective but simple enough that I can easily maintain the routine on my own between sessions, which has helped me stay consistent and see real progress.

Having in-home physical therapy through Luna has been priceless—no traffic, no waiting rooms, just focused one-on-one care in the comfort of my own home.

Michael is extremely knowledgeable, kind, and very intuitive about how to guide recovery. It’s clear he genuinely cares about his patients and their long-term success.

I highly recommend Luna, and if you’re lucky enough to be paired with Michael, you’ve hit the jackpot.

2. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Be Aware

Be aware! Their communication lacks full transparancy around costs. If you are paying our of pocket and not billing insurance the cost is $125, but if you are still paying full cost and they are sharing this with your insurance, then it can be anywhere from $198 to $237, as it changes (based on if the PT educated you on an exericse or demonstrated an exercise). I found out the hard way when I was billed different amounts for three sessions. I am paying full price and my insurance is not covering any costs (I am not paying a copay, but paying toward my deductible) and since I was recommended to Luna by Kaiser, I gave them my policiy number. BIG MISTAKE. Instead of paying the $125 for out of pocket price, I am paying almost double that per session so that they can share this with my insurance company and it goes towards my high deductible. I wish there was more clarification on this, because I can't reverse it. Had I known, I would much rather have paid $125 per session rather than somewhere between $198-237 (or more) a session for 30-32 sessions to meet my deductible of $6500, when I could get a decent 20 sessions for $2,500 or 30 for $3750. You'd think when you don't have to pay for a building or staff to operate, it would be less cost. "The convieence of your own home" is pricey my friends. Disappointing. I want people to be aware of the trickery that I went through and to save your money if you aren't near meeting your deductible and insurance doesn't cover.

25. Februar 2026
Bewertung ohne vorherige Einladung
Luna Physical Therapy-Logo

Antwort von Luna Physical Therapy

Thank you for sharing your experience. We’re truly sorry the billing felt unexpected, and we understand how important cost transparency is, especially when managing a high deductible.

When patients are onboarded, they receive general pricing information along with a benefit verification email outlining insurance coverage. If insurance is billed, charges may vary per visit based on the specific treatments provided and time spent, following standard clinical billing guidelines. This reflects the individualized care delivered. We recognize this distinction may not always feel clear and are reviewing how we communicate these options.

We value your feedback and are always working to make our cost explanations more straight forward.

Bewertet mit 5 von 5 Sternen

My PT is really excellent

My PT is really excellent - and I’ve worked with a lot of PTs over the years. He’s prompt, has personality, pushes me hard because I want him to, and is very supportive. He and the company make scheduling easy.

7. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Total knee replacement

Dr. Quentin is top-tier he is very patient and understanding he takes the time to explain every nuance of pain and discomfort that I’m experiencing in a way that helps allay my fears.

I had a total knee replacement, which was very uncomfortable for me. Every day was a new day for me to feel a different type of pain and I was lost and concerned. Dr. Quentin explained everything to me and offered his phone number in case I had any further questions even after the visit was over this made me feel even more comfortable knowing that I had someone that was just a phone call away.

His exercises helped me get stronger day by day each session. I could tell that I was stronger and further along in the healing than I would have anticipated getting to without his assistance. He pushes me enough so that I know that it’s something I can do even if I may not want to do it. But now I want to because I see myself getting better and better and that means I’m closer to a level of comfort where I can actually get out and experience life again.

4. Jänner 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I was grateful for the experience that…

I was grateful for the experience that I had with Celina Shelton, who was a physical therapist with a company called Luna at home Physical Therapy. I have never experienced quite the high quality of care that Celina gave to me and my husband and now my granddaughter. What makes Celina stand out most is the intense interest in ensuring that each of our physical problems was remedied by her attention to detail in working with us. She went above and beyond by bringing outside items that she felt would help us at our own cost. She was so dedicated to our recovery that I considered her to be a lifelong friend and confidant. Anyone that is lucky enough to get Celina to be their therapist is going to be truly blessed. Glenna Randolph

17. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Luna decided to add $7.50 for…

Luna decided to add $7.50 for meaningless, frivolous "concierge services" such as mileage for the therapist that the therapist does not receive among other "services" such as "weekend availability" but they never answer their phone. Luna pockets that money. If the patient refuses to pay, the cut him or her off regardless of whether they are Medicare. This is extortion.

14. Dezember 2025
Bewertung ohne vorherige Einladung
Luna Physical Therapy-Logo

Antwort von Luna Physical Therapy

Hi Julian,

The Concierge/Service Fee helps us continue offering high-quality care directly in your home. While the cost of delivering this kind of personalized service rises each year - including mileage, scheduling and clinical resources, and technology costs - insurance reimbursements have actually dropped 8%-10% since 2020 and continue to decline.

This fee supports a range of services that make your experience more convenient and comprehensive. It covers therapist travel and mileage for in-home visits, weekend and evening availability when applicable, appointment reminders and rescheduling via text and the Luna app, and access to the Luna app with exercise programs and unlimited therapist messaging. It also includes support through our Concierge hotline and the Luna app, physician coordination and insurance authorization help, communication with your physician/surgeon, and continued access to your in-app exercise plan after your care ends.

The fee is disclosed in several places to patients before any appointments take place. It is discussed over the phone during a patient’s initial scheduling, it is emailed to patients in their Benefits Verification email alongside deductible and co-pay information, and it is accepted via the Intake Form that patients fill out prior to their first appointment.

We’re committed to transparency and appreciate the opportunity to explain.

Bewertet mit 1 von 5 Sternen

Luna doesn’t provide timely therapy.

I went without much needed PT for a week because I couldn’t get Luna to send anyone out. I appealed to them several times to no avail. If you can use someone else do. When a therapist did come he was great but I only had two appointments with him because he was leaving for another job. My recovery has been delayed due to the lack of therapy. Luna is useless in my opinion. Find someone else.

8. Dezember 2025
Bewertung ohne vorherige Einladung
Luna Physical Therapy-Logo

Antwort von Luna Physical Therapy

Ms. Casteel, We apologize that it took a week to get a therapist to you. Sometimes, our therapists schedules are completely booked, especially if you need a specific level of care or are further out of town. Our team will reach out to you to transition your care to another therapist.

Bewertet mit 5 von 5 Sternen

Excellent

Excellent, very skilled physical therapist!

3. November 2025
Bewertung ohne vorherige Einladung
Luna Physical Therapy-Logo

Antwort von Luna Physical Therapy

Thank you for sharing.

Bewertet mit 5 von 5 Sternen

Justin was a very knowledgeable…

Justin was a very knowledgeable therapist. He was very personable and helpful. He gave me several pages of exercises to continue doing.
If I need physical therapy again, I would like to see him again.
Luna was very organized and coordinated the visits well.

27. Oktober 2025
Bewertung ohne vorherige Einladung
Luna Physical Therapy-Logo

Antwort von Luna Physical Therapy

Thank you for your 5 star review. We are so pleased to read that you enjoyed your sessions.

Bewertet mit 5 von 5 Sternen

Just what I needed

I have been looking for a way to get physical therapy in a private setting as most physical therapist offices are group settings. I met Gray from Luna and he is exactly what I'm looking for. He's very patient and understanding and works with you at your pace. I don't mind doing the workouts or the exercises because of the way he presents it. And he usually has a joke when he comes to see me

18. September 2025
Bewertung ohne vorherige Einladung
Luna Physical Therapy-Logo

Antwort von Luna Physical Therapy

We’re so glad Gray’s care (and comedy routine) are hitting the mark. Thank you for sharing your experience. He’ll be thrilled to know his PT and punchlines are both appreciated.

Bewertet mit 5 von 5 Sternen

They are really on the ball

They are really on the ball. My therapist, Harshil, is very helpful and informative.

18. September 2025
Bewertung ohne vorherige Einladung
Luna Physical Therapy-Logo

Antwort von Luna Physical Therapy

We are so pleased to hear that you are enjoying your therapy.

Bewertet mit 5 von 5 Sternen

Rick, my Physical Therapist

Rick, my therapist is excellent at what he does. He is extremely knowledgable and shows a concerted interest in helping his patients to heal.

16. September 2025
Bewertung ohne vorherige Einladung
Luna Physical Therapy-Logo

Antwort von Luna Physical Therapy

Thank you for your review!

Bewertet mit 5 von 5 Sternen

Alex our Physical Therapist is…

Alex our Physical Therapist is outstanding! Luna has been great from the outset, and highly recommend them to all!

16. September 2025
Bewertung ohne vorherige Einladung
Luna Physical Therapy-Logo

Antwort von Luna Physical Therapy

Thank you for sharing your feedback! We love reading it!

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