Excellent customer service from Jennifer , who is very efficient and extremely helpful . I have received my pension, and I would highly recommend Penfold to my friends and family . Five stars 🌟 ⭐ ⭐... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I needed some assistance to get one of our company directors set up on the Penfold Platform, when I rang to speak with someie, i had hardly any need to wait fir the call to be answered. Tashna took m... Mehr ansehen
Unternehmen hat geantwortet
So easy to control my pension. I was paying a large % fee to an IFA who wasn’t doing a lot, so decided to go it alone as I work in financial services. The % fee has dropped considerably and controllin... Mehr ansehen
Unternehmen hat geantwortet
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Penfold
Vom Unternehmen geschrieben
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Kontaktinformationen
The Ministry, 79-81 Borough Rd, SE1 1DN, London, Vereinigtes Königreich
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4,6
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2154 Bewertungen
Hat 84 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Declaration of Compliance Assistance
I had some detailed questions in order to help me complete a Declaration of Compliance. The team were very responsive and able to answer all the questions I has quickly and efficiently.
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hi Jenny,
Thank you for taking the time to share this. We’re really pleased that the team could provide the detail you needed to get everything completed confidently.
Best,
Penfold Team
Both Tashna and Katariina were super…
Both Tashna and Katariina were super helpful.
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hi Steve,
We really appreciate your feedback. Delighted to hear both Tashna and Katariina were able to assist. We’ll be sure to share your kind comments with them.
Best,
Penfold
Thank you for the quick information and…
Thank you for the quick information and service
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hi Olegas,
Thanks so much for sharing this. We’re pleased everything was handled promptly for you.
Best,
Penfold
Fantastic service
Ramz in the customer service team deserves so much praise! Helped me with all my questions and provided excellent service. I love using my app and seeing my pot grow. It’s easy to use, clear and convenient. Highly recommend!
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hi Laura,
We really appreciate your feedback. It’s fantastic to hear Ramz provided excellent service and that you’re finding the app clear, convenient, and easy to use. We’ll be sure to share your lovely comments with her.
Best,
Penfold Team
Very easy to contact and simEasy processple process…
Very easy to contact and simple process dealing with money. Highly recommended.
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hi Deborah,
Thank you for your review. Keeping communication easy and processes clear is important to us, so we’re glad that’s come through.
Best,
Penfold
Antwort von Penfold
Hi James,
Thanks for sharing this. It’s great to hear that getting started was easy, and we value your feedback as we continue to look at it as we evolve our service.
Best,
Penfold Team
Excellent customer service from Gertrud…
Excellent customer service from Gertrud dealing with a transfer. Penfold make it really easy to invest in a pension. Communication is first class, easy to use and understand App, and most importantly the returns are good.
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hi Duncan,
We really appreciate your feedback. Making pensions easy to understand and manage is exactly what we aim for, so it’s wonderful to hear that’s been your experience. We’ll be sure to pass your kind comments on to Gertrud.
Best,
Penfold Team
Sumeyye quick and efficiente
Sumeyye made everything easy, he was quick reacting and gave all the information we were needing across 3 or 4 emails
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hi Jose,
We really appreciate your review! Keeping things clear and responding quickly is important to us, so it’s lovely to hear that Sümeyye could support you well. We’ll pass this on to her.
Best,
Penfold Team
Melanie was very helpful and also…
Melanie was very helpful and also gabrielle thanks
4. Februar 2026
Antwort von Penfold
Hi Amanda,
Thank you for your kind words! We’re really pleased to hear that you had a pleasant experience, and we’ll be sure to pass your thanks on to Melanie.
Best,
Penfold
Combining pensions: Very easy process to swap a small old…
Very easy process to swap a small old pension fund into my existing Penfold one. Now I can see everything under one roof!
4. Februar 2026
Antwort von Penfold
Hi Helly,
It’s lovely to hear that the process felt simple and that you can now see everything under one roof. Thanks for sharing your experience with us.
Best,
Penfold
Straight-forward and easy to use
Straight-forward set-up, clear advice and easy to use. I'd wholly recommend Penfold for anyone managing their own pension, including freelancers and small business owners.
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hi there,
Thanks so much for this! We’re glad Penfold’s worked well for you and really appreciate the recommendation.
Best,
Penfold Team
The best part of Penfold is the app
The best part of Penfold is the app. It's incredibly intuitive - all the key information is there and it makes it easier to track your pot.
3. Februar 2026
Antwort von Penfold
Hi there,
It is great to hear this! Making the app intuitive and useful day-to-day is exactly what we aim for, so we’re really pleased it’s working well for you.
Best,
Penfold Team
Antwort von Penfold
Hi Mr. Walker,
We’re really glad to hear that. Making it easy to talk things through is important to us. Thanks for letting us know.
Best,
Penfold
Great communication and expert advice
18. Jänner 2026
Antwort von Penfold
Hi Bernard,
Thanks so much for sharing this. It is great to hear the advice felt expert and the communication worked well for you.
Best,
Penfold Team
Super proactive and helpful!
Emailed to ask for help with a temp NI number as an employee did not have one yet, and got a response instantly from Sümeyye with how to get this sorted. Very accommodating when my company policy was not able to use the Penfold portal to upload a document.
Sümeyye kept me up to date with everything with quick responses and was overall great. Very happy.
28. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hi Charlotte,
We really appreciate your review! We’re delighted our support team could support you so efficiently and keep you updated throughout. We’ll be sure to share your lovely comments with Sümeyye.
Best,
Penfold
Poor comms.
29. Jänner 2026
Antwort von Penfold
Hi Rob,
Thanks for taking the time to leave a review. We’re sorry the communication was unclear at the time, but we’re glad we were able to follow up and resolve this.
Best,
Penfold Team
Seamless pension experience
Seamless! Great oversight. Amazing app with transparency!
14. Jänner 2026
Antwort von Penfold
Hi there,
We really appreciate your kind words. Making it easy to see what’s happening and feel in control is important to us, so it’s great to hear that’s been your experience.
Best,
Penfold Team
Antwort von Penfold
Hi Cherrie,
Thank you for the lovely feedback! We’re really glad you’re finding the app so easy to use.
Best,
Penfold Team
Seamless set up and great support
Seamless set up and great support. I have been using Penfold for sometime now and it has been brilliant. Compared to Nest and Smart Pension, I have the complete process with Penfold a lot more easier and efficient.
26. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hi Anjlee,
We really appreciate your feedback! Making the whole process simple and efficient is exactly what we aim for, so it’s great to hear that’s been your experience.
Best,
Penfold
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.