Excellent customer service from Jennifer , who is very efficient and extremely helpful . I have received my pension, and I would highly recommend Penfold to my friends and family . Five stars 🌟 ⭐ ⭐... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I needed some assistance to get one of our company directors set up on the Penfold Platform, when I rang to speak with someie, i had hardly any need to wait fir the call to be answered. Tashna took m... Mehr ansehen
Unternehmen hat geantwortet
So easy to control my pension. I was paying a large % fee to an IFA who wasn’t doing a lot, so decided to go it alone as I work in financial services. The % fee has dropped considerably and controllin... Mehr ansehen
Unternehmen hat geantwortet
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Penfold
Vom Unternehmen geschrieben
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Kontaktinformationen
The Ministry, 79-81 Borough Rd, SE1 1DN, London, Vereinigtes Königreich
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4,6
Hervorragend
2154 Bewertungen
Hat 84 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Rapid resolution
Rapid resolution. Helpful and caring assistance.
26. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hi Laura,
Thank you for sharing this! Taking the time to help and resolve things properly is important to us, so it’s lovely to hear that came through.
Best,
Penfold
Really easy to use platform
26. Jänner 2026
Antwort von Penfold
Hi Oli,
That’s lovely to hear. Thanks for letting us know! We’re pleased it’s working smoothly for you.
Best,
Penfold Team
Natasha was brilliant
Natasha was brilliant. She understood my query so quickly and sorted it out. Great asset. In fact entire Penfold support team are so supportive and friendly. I could not have asked for more :-)
26. Jänner 2026
Antwort von Penfold
Hi Sanjeev,
Thanks so much for sharing this! It’s great to hear Natasha could jump in and help straight away. We’re really happy to hear your experience with our support team. We’ll make sure your feedback is shared with them.
Best,
Penfold Team
Really helpful on the chat service even…
Really helpful on the chat service even on a Sunday
25. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hi Toni,
We really appreciate your feedback. Being able to support you when questions come up is important to us.
Best,
Penfold
Amazing
They are very helpful and reliable. Every question or doubts i had they didn’t exited to explain to me in details. They also helped me in a very smooth transition to move my pensions.
9. Jänner 2026
Antwort von Penfold
Hi there,
Thanks so much for sharing this. It’s great to hear you felt well supported and that moving your pensions over went smoothly.
Best,
Penfold Team
Nice service
Nice service, very helpful . Gertrud was an excellent on the phone. Very quick response.
22. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hi Jeanneth,
Thank you for your kind words! We’re so pleased Gertrud could help quickly. We’ll be sure to share your feedback with her.
Best,
Penfold
Update
Keep you updated on all relevant documentation that I require easy access to my plan
23. Jänner 2026
Antwort von Penfold
Hi Adrian,
Thank you! We’re glad you’ve found it easy to stay updated and access your plan.
Best,
Penfold
Antwort von Penfold
Hi Cristina,
Thank you for your kind words! We’re delighted to hear you had a great experience.
Best,
Penfold
Antwort von Penfold
Hi Mr A P Beesley,
We really appreciate your review! Delighted you were happy with the service.
Best,
Penfold Team
Penfold is very customer friendly
Penfold is very customer friendly and Anelle was very helpful with my query.
20. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hi David,
Thank you for your kind feedback! We’re so pleased to hear you found Penfold customer-friendly and that Anelle was able to help. We’ll be sure to pass on your kind words to her.
Best,
Penfold Team
Seamless
Seamless, easy to use app and one stop place to easily access my pension investment
21. Jänner 2026
Antwort von Penfold
Hi Terri,
We’re so happy to hear you’ve enjoyed our service. Your feedback means a lot to us!
Best,
Penfold
Pension fund consolidation made simple
Finally a pension company that works proactively for you when consolidating pension funds!
20. Jänner 2026
Antwort von Penfold
Hi there,
Thanks so much for sharing this. Helping take the stress out of pension consolidation is exactly what we aim for, so it’s wonderful to hear this landed well.
Best,
Penfold
Prompt and professional service
19. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hi Richard,
Thank you for your kind words! We’re really pleased to hear the service felt both prompt and professional. That’s exactly what we aim for.
Best,
Penfold Team
This company really is a poor example of New Pension companies
The Transfer Department of Penfold are woefully bad. My experiences with attempting to achieve a Pension Sharing Order, issued by the Court, has been a terrible experience, met with amateur customer service. Penfold operates by giving the least/no information to delay and detract. This company really is a poor example of the New Pension companies - steer clear.
18. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hi there,
Thank you for your feedback. We understand how challenging this type of process can feel. Our team shared the required information and timelines with you and worked to support the case through to resolution. Your comments are appreciated and help us reflect on how we can continue improving clarity and communication.
Best,
Penfold Team
Transfer bonus
Transfer completed successfully.
Had to spend time checking what had happened to the bonus I was eligible for.
It has now been clarified but the communication of the offer was poor and did not specify that it would be paid in stages over 2 years. Nor did it specify that tax relief was already included in the amounts.
19. Jänner 2026
Antwort von Penfold
Hi there,
Thanks for your review and for sharing your thoughts. We’re pleased that everything is now clear and that our team was able to follow up with you directly. We value feedback like this and are always looking for ways to make our communications clearer and more helpful going forward.
Best,
Penfold Team
Great support
16. Jänner 2026
Antwort von Penfold
Hi Nayan,
Thank you for taking the time to share your review with us!
Best,
Penfold
Great support. Easy platform. Good growth!
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has also been growing way above the average annual growth figures so I'm thrilled. The support team are great and friendly- i moved another pension across and they did all the leg work. I'm now employed but will continue to use Penfold for an additional pension pot. V happy customer
2. Jänner 2026
Antwort von Penfold
Hi Nikki,
Thank you so much for your wonderful review! We’re delighted to hear Penfold has worked well for you as a sole trader and that the flexibility suited your income. It’s great to know you’ve been happy with the growth, the support from our team, and the transfer process. We really appreciate your continued trust in Penfold!
Best,
Penfold Team
Tribhuvani and Steven are both very…
Tribhuvani and Steven are both very supportive in resolving any issue regarding the Penfold so quickly.
16. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hi Sarita,
Thank you so much for your kind feedback! We’re really pleased to hear you had a positive experience with our support team. We’ll be sure to pass your lovely comments on to both of them.
Best,
Penfold
I reached out for an enquiry and the…
I reached out for an enquiry and the service was fast. I got the relevant information I needed to make my next decision on my pension scheme. Would definitely recommend penfold
13. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hi Karen,
Thank you for your lovely review! We’re glad we could provide the information you needed quickly and help you make your decision. We really appreciate the recommendation!
Best,
Penfold
Antwort von Penfold
Hi Mark,
We really appreciate your review! Delighted the process felt simple and smooth.
Best,
Penfold Team
So funktioniert Trustpilot
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