Such a shame one time card all brands and car hire has been removed. Cant filter accommodation board now, only given flights standard many not with bags. Much less choice keep saying temporary paused... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The process was straight forward and encouraging. I love the flexibility of different payment plans and the fact that you're able to see in clear terms the amount of interest you'll pay. I'll definite... Mehr ansehen
Unternehmen hat geantwortet
Absolutely easy to navigate. User Friendly app, Very clear when ti comes to payment, with different polans well explained
Unternehmen hat geantwortet
This app has given us something far more valuable than a way to pay for our trips — it has given us the chance to live in the moment and make memories now. Life is precious, and we never know what... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Travel with financial flexibility with Vuelo. Spread the cost over interest free instalments.
Kontaktinformationen
222 Regent Street, W1B 5TR, London, Vereinigtes Königreich
- +44 20 4587 9437
- support@getvuelo.com
- getvuelo.com
4,4
Hervorragend
581 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Beware!!!! YOU CAN LOOSE YOUR MONEY!!!!
If I could give Vuelo -5 stars, I absolutely would.
I booked a 3-night stay, but due to the Middle East crisis, I was unable to get a flight for my original travel date. I informed Vuelo more than TWO WEEKS in advance that I needed to change the date.
What followed was over two weeks of back-and-forth emails just to confirm a simple date change.
At one point, Vuelo even confirmed that the hotel had accepted the new dates. I then requested an additional room for the same revised dates. After dragging things out for weeks, they suddenly came back saying:
“The room type and rate selected are non-refundable.”
Apparently, according to Vuelo, this now means you cannot change the date OR the room.
The problem is — nowhere during booking was this clearly explained. The app only says “non-refundable.” It does NOT clearly state that date changes are completely impossible, even weeks in advance.
I even asked them to move the booking to ANY available future date, and they still refused, repeating the same generic response over and over again.
Be extremely careful when booking with Vuelo. If you have a flight issue, emergency, or need to change your dates, you could easily end up in the same situation as me — losing your money with zero flexibility and terrible customer support.
The process is painfully slow, disorganised, and honestly feels like you are dealing with AI-generated responses instead of real customer service agents.
Absolutely time-wasters.
Booking Reference: #73556081
You could lose your money!!!
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Vuelo
Thank you for taking the time to share your experience in such detail and we truly hear everything you have said. What you went through, especially given the circumstances beyond your control, is something we take very seriously and we want to make this right.
Our team has already reached out to you directly to work towards a full resolution. Please do check your inbox and we look forward to getting this sorted for you. 💜
Great customer service and great all…
Great customer service and great all round 👍👍
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Vuelo
Thanks so much for sharing this! Lovely to hear the service hit the mark and that the overall experience was a good one. Always here whenever you need us. 💜
Long distance relationship saviour
Was so easy and the repayments are very acceptable, for someone who has a partner in another country not having to worry about waiting to save to go see them is amazing
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Vuelo
Thanks so much for sharing this! Lovely to hear the repayments are working well for you and that it's making those visits to your partner easier without the long wait. Wishing you many more special trips together ahead. 💜
Great booking process and amazing way…
Great booking process and amazing way to prioritise your cash flow with tons of destination options.
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Vuelo
A great booking process, smart cash flow management, and tons of destinations to choose from, that is exactly the Vuelo experience we set out to create! We love that it is making such a real difference for you. Thank you so much for this wonderful review and we cannot wait to help you explore even more destinations ahead! 💜
Sofian is outstanding and is able to…
Sofian is outstanding and is able to solve my queries within 30 minutes. Kudos to him and the entire team at Vuelo!
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Vuelo
This is amazing to hear, thank you! We'll make sure the team sees this, it really means a lot. Getting your queries sorted quickly is always a priority for us and we're glad that came through.
We're here whenever you need us. 💜
Five star services 100% recommendations from me
This company not only gives families/people opportunities to travel. They are real people behind the back ground who will go out of there way to sort any issues out for you. Gene and nick really are little angels. Great service five star service today from management and some real patience in the team handling my situation today
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Vuelo
Thanks so much for sharing this! Lovely to hear the team went the extra mile and that Gene and Nick made the experience a memorable one. We'll be sure to pass on the kind words, and we're always here whenever you need us. 💜
Great application for ease of payments
Great application for ease of payments
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Vuelo
Thanks so much for sharing this! Lovely to hear the payments felt easy to manage on the app. Always here whenever you're ready for the next trip. 💜
Easy booking experience
Easy booking experience, flexible payments, great app!
10. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Vuelo
Thanks so much for sharing this! Lovely to hear the booking felt easy and that the flexible payments are working well for you. Wishing you many more great trips ahead. 💜
I hv never seen where travel flight…
I hv never seen where travel flight hotel and car hire are all in one place. Simple to register, easy verification and instant result. App is super user friendly. And credit card accented. Thanks guys, you guys made my day.
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Vuelo
Thanks so much for sharing this! Lovely to hear that having flights, hotels, and car hire all in one place hit the mark, and that the sign up felt simple from start to finish. Made our day reading this. 💜
Very good and very efficient
Very good and very efficient
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Vuelo
Good and efficient, music to our ears! Thank you so much for taking the time to share this with us. We work hard every day to make sure Vuelo delivers exactly that and knowing it is coming through means everything to us. Here is to many more smooth and efficient bookings ahead! 💜
Easy to book a flight
Easy to book a flight. Good value on flights. Allows me to book a better flight and spread the costs.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Vuelo
Easy booking, great value, and the freedom to spread the cost - that is the Vuelo experience we work so hard to deliver! We love that it is helping you book better flights without the pressure of paying everything upfront. Thank you so much for sharing this and we look forward to being part of many more journeys ahead! 💜
Super easy to use
Super easy to use, great product for spreading large holiday costs. I will use this again for my next trip.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Vuelo
Thanks so much for sharing this! Lovely to hear it made spreading those holiday costs easier, and we can't wait to help you plan the next trip. 💜
It is so easy and seamless
It is so easy and seamless. I would definitely recommend.
3. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Vuelo
Thanks so much for sharing this! Lovely to hear the experience felt easy and seamless, and the recommendation means a lot to us. Always here whenever you're ready for the next trip. 💜
A very precise and easy way to get…
a very precise and easy way to get around the website with no hustle which i found very helpful indeed
2. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Vuelo
Thanks so much for sharing this! Lovely to hear the website felt easy to navigate and that the experience was a helpful one. Looking forward to helping you plan many more trips. 💜
It’s a very good way to spread a cost…
It’s a very good way to spread a cost of a holiday of flights reasonable priced and you know you’re buying from a rideable company
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Vuelo
Thanks so much for sharing this! Lovely to hear that spreading the cost has made things easier, and that you feel confident booking with us. Wishing you a fantastic trip ahead. 💜
Everything easy and simple.
Everything easy and simple. Great service.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Vuelo
Thanks so much for sharing this! Lovely to hear everything felt easy and simple, that's exactly what we aim for. Looking forward to helping you plan the next trip. 💜
First time using vuelo it was so easy
First time using vuelo it was so easy. Definitely using it again.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Vuelo
Thanks so much for sharing this! Lovely to hear your first experience was a smooth one, and we can't wait to welcome you back for the next trip. 💜
Forces you to book on vuelo app, klarna is better…
The only useful feature is one time card which is no longer available for me.
Booking using vuelo is
1. 30-50£ expensive than direct airlines/third party sites
2. Almost all bookings are shown without luggage and there is no option to add one.
3. Just few airline options.
Vuelo please keep one time card option available to new and existing customers and don’t force them to book on your own app only. In my case the airlines i take isn’t available on your app and the one which is available is much cheaper to book on other bookings apps than vuelo.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Vuelo
Thanks for sharing your feedback.
We’re sorry to hear the one-time card option is no longer available for you and that the in-app booking options didn’t meet your expectations.
We’re always working to improve the booking experience, including pricing, airline coverage and flexibility. Please contact us at support@getvuelo.com so we can take a closer look at your account and see what options may be available to you.
I had a really smooth experience using…
I had a really smooth experience using the Vuelo app to book our summer trip. The whole process was quick, intuitive, and easy to navigate. I especially liked how simple it was to compare options and finalize the booking without any hassle.
Everything worked seamlessly from start to finish, which made planning the trip much less stressful. Definitely a great app if you’re looking for a straightforward and efficient way to book travel.
29. April 2026
Bewertung ohne vorherige Einladung
Antwort von Vuelo
We are so glad to hear your experience booking your summer trip was smooth and stress free. Making travel planning easy and enjoyable for our customers is exactly what we aim for, so it is wonderful to know we hit the mark for you! We hope you have an absolutely fantastic summer trip and we cannot wait to help you plan your next adventure! ✈️💜
It was a quick and easy application…
It was a quick and easy application process with an initial deposit taken quickly and efficiently. The repayments were all set out before the application was authorised and I was able to choose a repayment plan suitable for my budget.
I began with a reasonably small credit limit and was able to easily use the one time card to book through Booking Dot Com.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Vuelo
We are absolutely thrilled to read this, thank you so much! 🌟
We are so glad to hear you found the application process quick and easy and that everything was clear and transparent from the start. It is great to know the One Time Card worked smoothly for your booking too! We look forward to supporting you on many more adventures ahead 💜
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.