Excellent Service: Telephone advice very helpful prior to visiting the shop in Broughty Ferry. Lynda, our sales assistant, was friendly and gave us an excellent service. In fact the whole experi... Mehr ansehen
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Das sagen Bewerter
Popped in to the store for a browse at new dining chairs. When we asked about certain models, the assistant was so helpful and friendly. She looked at different payment options and suggested stain co... Mehr ansehen
Excellent Service. Robert at Aberdeen store was very friendly, knowledgeable and helpful. The mattress ordered is of very high quality. Delivery was prompt and hassle-free. Gillies were happy to pric... Mehr ansehen
From the minute we came in Hayley and every member of your staff were welcoming and attentive and knowledgeable We were kept in the loop as to what was happening and when it would happen The carpet... Mehr ansehen
Unternehmensdetails
- Möbelgeschäft
- Schlafzimmermöbelgeschäft
- Fachhandel für Bodenbeläge
- Beleuchtungsgeschäft
- Wohnmöbelgeschäft
- Matratzengeschäft
Vom Unternehmen geschrieben
Gillies was founded in 1895 by James Gillies, moving to Broughty Ferry in 1906 as cabinetmakers, upholsterers and removal contractors before finally opening on the current site as 'House Furnishers' in 1939. Since then Gillies has continued to provide Scotland with the highest quality home furnishings, carpets and flooring. Gillies understands family life, and how important home is to you. This is why as an independent family run business we have helped furnish homes all over Scotland for over 120 years and continue to be one of Scotland's premier furnishing retailers responsible for helping you to create a home. In our showrooms you will find a huge selection of sofas, dining furniture, occasional furniture, beds, bedroom furniture, carpets and all types of flooring. Within our flagship Broughty Ferry store you will also find curtains, wallpapers, soft furnishings, linens, cookware, gift-ware and occasional lighting.
Kontaktinformationen
180 Brook Street, DD5 2AJ, Broughty Ferry, Vereinigtes Königreich
- 01382 477281
- sales@gillies.co.uk
- gillies.co.uk
4,9
Hervorragend
10 062 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 58 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great customer service
Great customer service. From supporting us with our choice of new sofa through to delivery, our experience was excellent. We have been customers for many years and do recommend to friends and family
9. Juli 2026
Gillies of Broughty Ferry
Gillies is our one-stop shop for everything relating to our household. This time we bought 2 x rugs to compliment our recently refurbished lounge.
They look great on our oak floor and were a very decent price considering the quality of the product.
I’d recommend Gillies if Broughty Ferry every day of the week.
8. Juli 2026
A job well done, bravo!
Once again the communication, keeping us informed of arrival time etc was excellent.
The 2 chaps that came to fit our carpet could not have been more friendly and helpful, Norman was extremely knowledgeable and advised us on options on how best the carpet would sit adjacent to the tiled floor.
The standard of the work conducted was fantastic, with real attention to detail, and not a speck of dust left behind.
9. Juli 2026
Excellent customer service from start…
Excellent customer service from start to finish. Neil in the beds department was very helpful.
17. Juni 2026
Great customer based company
Great customer based company, have been for many years since we first shopped with them , the quality of the bed we ordered is excellent , as the saying goes you get what you pay for , didn’t have to wait long for the delivery and got a text the day before to give us a time slot, all good
6. Juni 2026
Was told lies with the salesman at the…
Was told lies with the salesman at the Aberdeen shop. He said 7-8 weeks it could be in 6 weeks word of mouthOn receipt had written 14-15 weeks.
Paid it in full when ordered by choice.
You had my money for fully 3 months paid the full price no discount😤😤
Would not recommend this firm yo anybody
9. April 2026
Antwort von Gillies
Hi Mr Whyte,
Thank you for your recent purchase and for your patience whilst we fulfilled your order. Both are greatly appreciated.
I’d also like to thank you for taking the time to leave your review and I'm sorry to hear that you were disappointed with your experience.
Having reviewed your order, I can see that the estimated delivery time shown on your paperwork was 8–10 weeks, with the understanding that this was an estimate and that delivery could be a little sooner or a little later, depending on the manufacturer's production schedule.
Unfortunately, on this occasion your chairs did arrive beyond that estimated timeframe, and I appreciate that this would have been frustrating. Again, I am grateful for the patience you demonstrated.
I would, however, like to respectfully address your comment regarding being "told lies" by our salesperson, as I do not believe that this was the case. Our team can only provide the estimated lead times given to us by our suppliers, often shared with examples of previous customer orders.
We pass on these lead times in good faith, as genuine estimates rather than guarantees. Whilst I understand your disappointment with the delay, I do not believe you were deliberately misled.
I'd also like to reassure you that your chairs were not purchased at full price. They were ordered during our Spring Promotion, where a 20% discount had been applied to the manufacturers RRP.
Most importantly, I hope that now your chairs have arrived, you are pleased with them and that they provide many years of comfortable use.
If you would like to discuss your experience further, please don't hesitate to contact me directly at the Aberdeen store. I'd be more than happy to speak with you and address any remaining concerns.
It would be great to see you instore again in future.
Best regards,
Steve Downie
General Store Manager
Gillies Aberdeen
Excellent service
Excellent knowledge, customer service and assistance with purchase of a mattress.
3. Juni 2026
First class as always.
9. Juli 2026
Excellent company
I have always found Gillies to be a good company to purchase items from.
I have purchased several carpets from them and found them to be excellent quality
I am delighted with my recent purchase of two stressless chairs, delivery was first class and on time
9. Juli 2026
Great personal service as always
Great personal service as always. It’s refreshing to receive this in our times of internet shopping!
9. Juli 2026
Great item and lovely service
Great item and lovely service. We’ve had loads from gillies and always brilliant. They offer unusual range of lovely things, kind staff and impeccable customer service. Really grateful
5. Juli 2026
Long delay in receiving furniture.
We love the product purchased and the delivery men went above and beyond.
Luke the salesman could not have been more helpful.
However - we ordered the furniture mid February and were told there would be a 12 week delivery wait which we accepted.
Sadly that turned into 20 weeks which is not acceptable. We were offered the loan of a table and chairs but declined as we still had our old furniture.
8. Juli 2026
Great service delivery boys excellent
7. Juli 2026
Excellent Service:
Excellent Service:
Telephone advice very helpful prior to visiting the shop in Broughty Ferry. Lynda, our sales assistant, was friendly and gave us an excellent service. In fact the whole experience, including Andy and Alan who delivered and assembled our beds, could not have been better.
Thanks to all the staff at Gillies.
Order placed 3rd June. Delivery on 7th July.
Mrs. Thompson
3. Juni 2026
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