Golden Charter Bewertungen 

The agent was very polite and helpful

Call handler was polite, understanding, dealt with my enquiry professionally and very helpful.

I needed to change my bank accounts details, I spoke to Liz in customer service. She was helpful friendly and explained what she was doing and why. Great service I could hear her smiling through the phone.

As i had never done anything like this before i was soon put at ease by the lovely Paul Clayborn. He made it so easy to understand and put me at ease. Thank you very much for all your help. Would definatly recommend Golden
charter.

I Was able to give my updated information easily and was clearly given reassurance that these would be updated quickly.

Good information on position in the queue then a professional service from the advisor. No issues updating the address.

Tracy Hill
Was really helpful and I appreciate it. I highly recommend Golden Charter Funeral
Plan.

They were very helpful on the phone and sent us some papers as well

I has the occasion to use your services back in 2019 when my husband died. Excellent service. I am emigrating back to the US and Karen Fenion was most helpful in getting my plan cancelled and funds paid refunded to me. I highly recommend!

Your associate was able to advise about yr different services available. My husband and myself both had different requirements and we were able to do this .

Nearly excellent. Procedures for allocation of undertaker not what was expected. Raised with Company hopefully will be resolved

I had cause to review my funeral plan bought over 12 years ago and the employees could not have been more diligent and helpful I am completely satisfied with the result and would recommend Golden Charter to all

Excellent customer service from Tracy .Plan now sorted

Jayne was very pleasant and helpful. She listened to what I had to say, asked the right questions and dealt with the problem.

I recommend this company for being very informative and easy to deal with. The lady who assisted us with the most suitable plan for our needs, Lorraine, was very pleasant and patient.

The advisor was very polite and helpful as I got a little confused with my enquiry.

I’m very happy to give five stars because every time I have had to contact golden charter they have been very helpful and absolutely lovely to talk to .

The agent I spoke to was extremely helpful and had a good understanding. I was able to discuss my requirements with her.

In 2011 i decided on Golden Charter Simple Way funeral plan, that was 15yrs ago. Now i have changed my views, and at 72yrs do not want what will be left of my family, to put them through a funeral. So Golden Charter have been great, and changed my plan to Direct Cremation. and also gave me a refund which i did not expect. I recieved excellent service and help from every one i had contact with, and i am very happy. So thank you again for makeing the change so easy.

Having initially discussed funeral options for my wife who was in ill health with my family, we made the decision that, due to our wide circle of friends, a simple cremation was not an option and we decided to take the complete plan naming a local well respected undertaker.
At the time of my wife’s passing, all arrangements were taken care of without fuss which was very helpful at a distressing time.
Tracey was very helpful with advice on setting up the plan and I have now taken out a plan for myself so that my family with have the same care when I pass on.