The person I spoke to was not just polite and helpful but also very friendly. Jean encouraged me to ask my questions about my funeral plan by being open and friendly and non judgemental. I felt confid... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Making a funeral plan for your family is never an easy decision to make, however Adam at Golden Charter not only explained everything very clearly, never put any pressure on me and treated me with... Mehr ansehen
Unternehmen hat geantwortet
After lots of thought and consideration and speaking with our family my wife and I decided to change our funeral plans with other companies. Some one in our family had used Golden Charter, Direct Crem... Mehr ansehen
Unternehmen hat geantwortet
After searching for a Christian Burial Funeral Plan to take me ‘home’ to London, I came across Golden Charter. Lorraine P was so friendly and helpful in putting in place my special requirements. Th... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
For over 30 years now, we’ve been providing that truly personal service, helping people across the UK to plan and pay for the funeral that’s right for them. In that time, we’ve grown to become a market leader partnering with a wonderful network of independent, often family run, funeral director businesses, who are committed to serving their communities. This means you’re provided with compassion and expert care at every stage of your journey. We’re proudly owned by SAIFCharter, an association of independent funeral directors and we work with over 2,900 funeral directors from right across the country.* Our funeral director partners are local, trusted businesses who know what’s important and take time to extend a comforting arm whenever it’s needed. Nearly 1 million people have already trusted Golden Charter to take care of their funeral arrangements.^ Now you can get that peace of mind, too. *Based on number of funeral director branches in the UK accepting Golden Charter plans as at Oct 2024. ^As at August 2024.
Kontaktinformationen
2nd Floor Aurora Building, 120 Bothwell Street, G2 7JS, Glasgow, Vereinigtes Königreich
- 0800 111 4515
- goldencharter.co.uk
4,6
Hervorragend
3123 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great customer service thank you
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Golden Charter
Hi Phil, we're so pleased that you are happy with the great service provided. Thank you for taking the time to leave a review.
Antwort von Golden Charter
Hi Michael, thank you for taking the time to share your kind feedback. We're glad we were able to provide the assistance you needed.
That’s the way to do it really excellent service very good staff. I’m sure everything very professionally Tracy bye.
Just to let you know had lovely chat with tracie hill and took me through getting a new funeral plan very professionally done and it was a good experience to behold sign on the dotted line for a new plan and all went well fix the Tracy well done a very professional and enjoyed it. Couldn’t have been any better thank you. have a nice day.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Golden Charter
Hi Stephen, we’re pleased to hear that Tracey was able to assist you and ensure all of your questions were answered. Thank you for taking the time to leave such a kind review.
Great call handler very informative
Great call handler very informative
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Golden Charter
Hi Laura, thank you for taking the time to leave such a lovely review. We're glad to hear that our colleague was able to help with your enquiry.
very helpful with my enquiry
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Golden Charter
Hi Sean, thank you for taking the time to leave a review. We are really pleased to hear about your positive experience with us.
Extremely helpful with my queries
Extremely helpful with my queries. Going to do some research and get back to me. Very pleasant
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Golden Charter
Thank you so much for your kind words and for taking the time to leave us a 5-star review. We're glad that we were able to provide the assistance you needed.
We spoke to Jean .
We spoke to Jean who was professional
& accepted the new information we offered.Making the changes to our data & reading them back to confirm.
All satisfactory.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Golden Charter
Hi John, thank you for taking the time to leave a review. We’re pleased to hear that Jean was able to assist you and provide the assistance you needed.
We wasn’t waiting long before we got to…
We wasn’t waiting long before we got to speak to Liz, whom was very helpful and assured us she had sorted it out for us and we would receive a new pack in around 10 days
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Golden Charter
Hi Kay, thank you for taking the time to leave a review. We’re pleased to hear that Liz was able to assist you and ensure all of your questions were answered.
Very polite person dealt with swiftly…
Very polite person dealt with swiftly and easily
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Golden Charter
Hi Angela, thank you for taking the time to share your kind feedback. We're glad that we were able to provide the assistance you needed.
Lovely lass who i spoke to
Lovely lass who i spoke to , was very helpfull.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Golden Charter
Hi Alan, thank you for taking the time to share your kind feedback. We're glad that our colleague was able to provide the assistance you needed.
Information about our wills
We required some information about our wills and the lady was very good giving us the information which we required.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Golden Charter
Hi Peter, we really appreciate you getting in touch to share your feedback. Thank you
Excellent service
Simple to set up and Jayne was very helpful getting some changes made. Great service all round - very happy.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Golden Charter
Hi Mike, we are glad you chose to plan ahead with Golden Charter, thank you for getting in touch and leaving such kind feedback.
Extremely helpful and polite adviser
Extremely helpful and polite adviser, Karen who fielded my queries with care
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Golden Charter
Thank you so much for your kind words and for taking the time to leave us a 5-star review. We’re pleased to hear that Karen was able to assist you and ensure all of your queries were answered.
The advisors are easy to talk you…
The advisors are easy to talk you through anything you need
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Golden Charter
Hi Norman, thank you for taking the time to share your kind feedback. We're glad that our colleagues were able to provide the assistance that you needed.
Jane was extremely professional in all…
Jane was extremely professional in all my inquiries today always a pleasure dealing with golden Charter
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Golden Charter
Hi Jill, thank you for taking the time to leave a review. We are really pleased to hear about your positive experience with us.
I got the answers I needed
I got the answers I needed
However I waited 25 minutes to speak to a person
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Golden Charter
Hello, thank you for taking the time to leave a review. We're glad that we were able to provide the answers you needed.
I spoke to Jayne this morning regarding…
I spoke to Jayne this morning regarding our funeral plans she was very pleasant and very knowledgeable
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Golden Charter
Hi Terry, thank you for taking the time to share your kind feedback. We're glad that we were able to provide the assistance you needed.
Very helpful with my transfer from one…
Very helpful with my transfer from one funeral director to another nearer to my family and the information I needed to understand couldn’t have gone better with thanks
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Golden Charter
Hi Mrs Parkes, we really appreciate you getting in touch to share your feedback - thank you. We are so glad to hear you were pleased with your experience with us.
Arranged Funeral Plan by telephone with Elina
Arranged Funeral Plan by telephone with a Sales Executive Elina Janaviciute who was extremely helpful. She covered everything I needed to know and more and was delightful in providing all the info I needed. I took a Plan out immediately
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Golden Charter
Hello, thank you for choosing to plan ahead with Golden Charter and for taking the time to share your feedback. We'll be sure to pass on your kind words.
Karen answered all our questions in a…
Karen answered all our questions in a clear professional manner.
She was friendly with a positive manner.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Golden Charter
Hello, we're so pleased that all your questions were answered. Thank you for taking the time to leave a review.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.