Golfsupport.com Bewertungen 23 475

Antwort von Golfsupport.com

24. Feb. 2019

Dear Sir,

I review each and every review and react internally should we not have delivered our expected 5 star service. I must say that I am most confused by your feedback.
When I first read the review I looked in depth at the order. This was a usual order for a new item pre launched and awaiting stock from suppliers. Many customers consider this a 5 star experience as they are able to secure new hot stock rather than missing out. It is clear you do not however I have to say that had you read our terms and conditions we would not be communicating in such a manner.
You had however accepted our terms and conditions which clearly highlight the following:

Stock Visibility

80% of our orders are serviced direct from our warehouse and leave the same day. We do however accept orders for items that we may not hold in stock. These are ordered direct from supplier and may slow an order down by a few days. we manage your expectations with an order update which will advise the due dates of such items. Please read these emails to ensure the time frames are acceptable. We have operated in this manner for 20 years and have highlighted vast benefits to you as a customer vrs only offering live stock. To understand some of the benefits please read our FAQs here

Posting public reviews at Golfsupport

Should you chose to leave a negative review on any public forum you agree to allow Golfsupport to contact you via email or phone in order to understand the reasoning behind such reviews. This will enable Golfsupport to maintain its high customer service.Kindest - The Team at Golfsupport

I then looked at your request to refund - We are bound by the distance selling act and so you are perfectly entitled to cancellation. A copy of the trail below shows our team acknowledging your request to cancel as follows yet you make unnecessary threats, I do not know why ?

"Hi Peter,
As I stated in the email before we have cancelled your order and I have sent the refund across to my managing director to process for you which I can see he has processed last night.

You responded with

"So then, where please is my money?
If I do not have my money back by COB Friday I will open a Paypal case."

Your request is rather forceful and not needed as a simple request was all that was needed?

You have also made reference to the bag being delayed by 1 month ?

The forecast for the new bag was 27th February which is actually 12 days after your order date, NOT 1 month, Why exaggerate?

It is most disappointing when customers openly admit they have not read terms and conditions, emails, FAQs and then proceed to issue such negative feedback in a public forum.

I am however delighted that the majority of our customers do read important information and appreciate the effort we put in to excellent customer service.

Managing Director at Golfsupport