grainandframe.com Bewertungen 

Beautiful table with matching benches and two chairs. Easy to order and although there was a slight hiccup with delivery, all was sorted with good grace due to the excellent customer service of G&F and the delivery company.

Ordered 4 x Dark Solid Oak Scandinavian Dining Chairs with Oatmeal Linen and the delivery process was great, I was able to amend the delivery date over the phone and got regular updates by text. I decided not to use the whatsapp service as there was a slight delay in response so easier over the phone. The chairs were delivered and fairly easy to assemble. The stickers to protect the bottom of the legs fell off within in a few days and we only used the chairs once, I assume the adhesive is not strong enough. When I sat on one of the chairs in the second week of using them, one of the legs snapped off and was unusable. I contacted the customer service team on the phone who asked me to email them a photo of the faulty part. I was reassured that the 10 year warranty covers me on any structural issues such as this. Jim Hammond in the customer service team is fantastic, he is responsive, efficient and sent out the replacement part within a week, I could not fault this service but I just hope we don't have to keep replacing parts.

Absolutely love the table and six chairs we bought . The quality is superb and an excellent price for solid oak . Everything came on time and extremely well packaged . My husband assembled the table easily and the chairs although a bit more tricky came together quickly enough . Would highly recommend

Lovely dining table set! I went for the dark oak and I love it!
The customer services team are also really helpful and speedy!

Really good quality dining table made with real wood. Solid construction, good instructions, looks great! It was certainly the most expensive dining table we looked at (compared to others we were considering) and were nervous about ordering it without seeing in person but the samples really helped and the quality more than made up for it.

⭐️⭐️⭐️⭐️⭐️ Exceptional Quality & Outstanding Service
We recently purchased an oak dining table set for our kitchen, and I can confidently say it has exceeded every expectation.

The quality of the oak is absolutely beautiful — solid, substantial, and finished to perfection. The craftsmanship is evident in every detail, from the smooth, flawless surface of the table to the precise joins and sturdy construction. It feels built to last for generations while still looking elegant and contemporary.

The chairs are equally impressive. Not only are they incredibly well made and comfortable, but they are also aesthetically stunning. Their design complements the table perfectly and enhances the overall look of our kitchen, creating a warm, stylish, and welcoming space.

I would also like to commend the company for their outstanding customer service. From initial enquiry through to delivery, the process was seamless, professional, and efficient. Communication was clear and helpful throughout. The delivery team were punctual, courteous, and handled everything with great care and professionalism.

Overall, this has been a first-class experience from start to finish. A truly beautiful product backed by exceptional service. I would highly recommend this company without hesitation.

Simple ordering,quick delivery.Well packaged and so pleased with the quality of the table.Well worth the price.

From the first point of ordering to receiving our table the customer service has been excellent as well as the table and chairs themselves. Very high quality furniture which came packaged extremely well and carefully, to ensure we received it in immaculate condition. The ongoing followup customer service has been a lovely touch and good to have. Would highly recommend and will definitely order furniture from this company again.

I recently purchased a dining table with extension leaf and dining bench from Grain & Frame, and I couldn't be more delighted with the entire experience. The quality of the products is genuinely exceptional - every guest who comes to my flat comments on the craftsmanship, and it's immediately clear why. The attention to detail in the design and construction is impressive. Beyond the products themselves, what also stands out is the service. I bought during a sale and found the pricing to be excellent value for money given the quality you're getting. Delivery was prompt and reliable, and assembly was straightforward enough that I managed it easily on my own, which is a genuine testament to their design. When I discovered a missing rubber foot on one of the bench legs, Jim from their customer support responded quickly and efficiently, sending replacement pieces within just a few days. It's this kind of attention that transforms a good purchase into an excellent one. If you're looking for quality furniture that looks beautiful, lasts, and comes with outstanding service, I'd highly recommend Grain & Frame.

Very happy. The quality of the furniture is great. We did have a couple of minor flaws but the customer service and replacement was quick and easy. Would recommend highly!

Our new table is beautiful, well-made and just what we wanted. The chairs are very comfortable and we are pleased with the look and quality of both. Grain and frame had a good delivery time and communication about delivery was also excellent.

Table and chairs look fantastic delivered when they said well packed and protected

We purchased our Grain and Frame table about a year ago and have really loved it. It seems well constructed and we were delighted with getting something solid oak in this price range.
We lost some of our extension screws and when we reached out to the Grain and Frame team to arrange to pay for some new parts they kindly sent us some replacements out free of charge. We've really appreciated the follow on care and will be purchasing more from G&F in the future I'm sure

We purchased a table and chairs from Grain and Frame, and have been really happy with the quality and appearance of everything. The wood has a lovely grain and has been smoothed to perfection. The delivery experience has been good too but was certainly NOT delivered in 48 hours as advertised! Only issue is that we are somewhat disappointed as we rushed to make this expensive purchase as we believed we were getting a good deal in the time limited sale. However since making the purchase we have realised that this business seems to just have recurring sales (black Friday sale, winter sale, January sale…) and this feels somewhat disingenuous.

The ordering process was easy and the customer service was excellent. We made several queries over a few calls and each time we spoke with Sam,Scott or Jim they were pleasant, informative and very helpful.
The table arrived quickly and in very robust packaging. The video to show how to attach the table legs was also very useful.
Ordering an item online was not something we were comfortable with hence the regular phone calls to Grain&Frame. As we couldn’t find what we wanted in the stores we decided to take the plunge and the customer reviews we read gave us the confidence to give it a go.
We are so pleased that we did as we now have a fabulous table that we love. In fact it’s so good that my husband has decided that he will no longer use it as his ‘office’ table because it’s too beautiful to cover in paperwork! Result!!
We would wholeheartedly recommend Grain&Frame due to our very positive experience. Thank you!
P.S. Great price too!

Gorgeous furniture and such responsive and lovely customer service. I wouldn’t hesitate from ordering from them again.

We have just set up our new extendable dining table!
It is absolutely stunning. The craftsmanship, design and quality is exceptional and has exceeded our expectations. We have placed the table as an extension to our kitchen Island and it truly looks like it has been bespokely made to work with the kitchen.
Everything was packaged to a very high standard.
I would highly recommend this company, communication, and delivery was great too. Thank you!

Excellent quality

We ordered 4 chairs from this company and are very happy with them.

Customer service was also excellent and, having chatted to someone on their team, it was nice to hear how passionate they are about making beautiful things.

After extensive searches in nearby furniture stores for a dining table, I almost gave up. I decided to search online which I never do ( yes I am a dinosaur) for that table I could see in my head. I found it with Grain and Frame. They didn’t disappoint me. The website was so easy to follow. My table was delivered by a wonderful team who kept me in touch with their timings for the drop off and was so careful bringing it into the house. My table was just perfect. Solid wood, smooth, sleek, good looking, elegant, well made, well designed. It was the perfect look for my new kitchen. I am still smiling.

A great experience from browsing informative website through to delivery of my beautiful new table and bench. I’m so pleased I found Grain and Frame.

The finish is beautiful. And a reassuring solid, quality feel - you’ll need two to flip even the 4 seater table once you’ve attached the legs.

Packaging was incredibly well thought out to ensure everything arrives in perfect condition.

Delivery was three hours earlier than allocated slot - helpful phonecall 30 mins ahead gave us warning of this. Delivered to first floor.

Essential care instructions easily found on the website.
So happy and highly recommended. I will be back for more in the future !