Grass Direct Bewertungen 

The grass I originally ordered wasn’t in stock and was going to take longer to come so bronwyn emailed back and forth replaced the order with other turf and got it all sorted quick and professionally
Highly recommend

Communication was excellent. I had to amend my order from collection to delivery and they responded promptly and kept me informed on when my item would arrive. Have ordered artificial grass from them twice now and the service was great both times.

came very quickly great quality and many different options

From ordering to delivery we were kept informed of the progress. The delivery was on time and the driver was polite and careful.

It's so good the grass we are going to put it down on the weekend at this point it looks good just have to get it in the right site now

Very helpful knowledgeable staff.
Great range of products to choose from at competitive prices.
Would recommend 100%.

The guys we spoke to at the Churchbridge branch in Cannock,knew the products and advised fittings required, but also offered their help in picking the best for us to put down.
Delivery was on the date agreed, with a text to confirm approx time, again driver was real helpful.
Many thanks to all, nice and smooth purchase.

Great customer service, brilliant support and delivery service

Kept in contact throughout process and delivered on time with also helping lift it to the area in my garden

Very good happy with service

Very quick delivery,amazing grass

Michelle the store manger was very helpful when I went into the local store.
Would highly recommend

Sent 1 driver to deliver a 186kg turf 5 meters long. Delivery drive done an amazing job getting in my garden. But the business was wrong to expect him to move that alone, and when contacted they told him he had to lift it over the fence on his own.

Very easy to lay, very good quality, and with right tools made cutting very easy, made my garden look beautiful

Ordered artificial grass from the Erdington store after being assured delivery would be on 6th May. I arranged fitting based on this confirmed date, however I never received a delivery slot or confirmation.

I then received conflicting information from customer service and online chat, with some systems showing delivery as 12th May instead. Communication throughout was very poor and promised callbacks were not made, leaving me constantly chasing updates myself.

The staff member I dealt with was polite and apologetic, but unfortunately the overall handling of the order and delivery process was disappointing enough that I eventually cancelled the order.

Delivery man is so rude, arrogant and annoying, first i have decided to refusex the delivery, just due to outcoming refund issue, i did work with patient beyond my limit,
If your partner or you could not handle big roll of grass, do not order from here,

The delivery and customer service were very quick, and I would like to mention this as a positive point.

Unfortunately, I was not happy with the quality of the free samples I received. Several of the six artificial grass samples seemed to be poor quality and were shedding. This was disappointing, as I wanted to use the samples to decide whether to place a larger order.

Sadly, after seeing the quality of the samples, I would not order from Blast Direct. If the samples are already shedding and seem poor quality, I cannot feel confident about the quality of the full product.

This is a shame, because the fast service initially gave me a good impression.

Grass arrived early on the day of delivery as promised and was good quality lifelike grass Great value for money

Love new grass. Looks so real , lovely and green, Delivery was on exact day and time as stated. Good value for money

Cancelled my delivery date twice. Both times I had my tradesman booked to fit the grass as he had already prepped my lawn for the fitting.
If I had accepted the 3rd delivery date (and if it turned up) it would have been a month from order to delivery!
I cancelled my order and ordered it through my tradesman (was a lot cheaper and was the same if not better quality)on the Wednesday,it was fitted on the Friday! 2 days.
The order and refund process is efficient but the delivery service makes Evri look super reliable!
They really need to up their game on delivery,possibly think about using a courier service as their current delivery method is seriously going to ruin their company’s reputation.A reliable delivery system is the backbone of any successful business.
I certainly would not recommend using this company as not all tradesmen are as patient as mine.
Received a phone call and they provided a detailed explanation of the delivery issues I experienced.Was appreciated and I now feel heard.Does not cancel my bad experience but I’m happy to up my score given due to the professional manner my concern was dealt with.