Grass Direct Bewertungen 

Stay away from this business at all costs. Despite ordering the product well in advance, selecting store collection and calling the store ahead of the date and being advised that yes the product would be available on the selected date my product was not ready for collection as promised. With no one available to contact over the weekend I finally had some sort of update two days later via email advising my product would be delivered to store in 3 weeks despite the tracking link showing that my product has been delivered to store, when I tried to call to discuss further the number goes straight to voicemail and after being told I would receive a call back from the main switchboard no call has ever been received. These products were ordered in good faith ready to be used on a job, as a business I am now losing money as I have to return and pay multiple people’s wages for a further day due to your incapabilities. Shocking service….still yet to receive my product so let’s hope that’s not shocking too. Stay away at all costs.

If I could put zero stars I would , absolute joke of a company ! My partner ordered and paid at the Coventry store thinking it would be a more personal service , how wrong we were
First mistake , wrong email address added to order , no updates obviously! My partner went down they changed it , then I started tracking the order , stated we had not paid , my partner went back with the receipt ! They said it’s paid , we were given a 3 week approx delivery date , still saying unpaid ! Obviously the payment must have gone into a suspense account
I took over the comms as my partner was too angry , basically they never found our payment on the system , my partner went down and demanded a refund , this took 2 weeks if not more , then it said on the tracker it was being delivered ! Obviously it never was , I raised a complaint to the Director who still has not replied, I keep being offered 10 pc off my next order in response to chase up emails from call centre staff
Do not use this company if you a trade or a private individual, their computer system is substandard cannot cope with email amendments obviously!!!and the staff are clueless and the Director is non verbal!!!
Quick to steal money and add accusations of non payment , plus they have said we do not offer compensation? However a previous review has been given compensation! I await their feedback

There was a great selection of artificial grass, and the saleswoman was very helpful organizing some free samples of the ones we liked. The ordering process was very straightforward and the grass was delivered on our chosen delivery date. It is a good quality product and looks great in our back garden. The website had useful information regarding installation.

Grass Direct have been awful to deal with. They were quick to take our money and make the sale but so far have been unable to deliver the goods. You will not be able to reach them on the phone unless it's a sale. They're slow to reply to emails and use delay tactics to put you off and so far have not refunded our money because they can't deliver.

Terrible customer service

I was supposed to take collection over 2 weeks ago. But they never arrived, I’ve not been able to get any information from the company since, very difficult to get through via the phone, when I do get through they are no help at all. They don’t reply to their complaints or feedback forms online either.
I’ve lost out on labour cost and van hire in which I only got £20 compensation fee!!!

Grass was not 4m with measured 393cm. So project had to be changed as installer already arrived. Also later checked packaging and was the wrong name/height of grass than originally ordered. But needed laying that day as payment required.

Such a great company. The ordering was simple and the prices very fair . The delivery was excellent and exactly when they said it would arrive. The quality is great and in comparison to other companies excellent value.

Delivery was supposed to happen on 1/7/26. Only the membrane arrived, no grass. Called to be told grass was left at warehouse by mistake. Had an email with new delivery date. 8/8/26. Not waiting another month. After more phone calls, new date was given. 9/7/26. The day before they changed it to the 10/7/26 between 7am & 11am. Guess what, hasn’t arrived. Apparently transport team will call back today. Total lie, they close at 5pm and close for the weekend. I will be requesting a refund. Please read all recent reviews within the last few months. Same story, with the same bullshit excuses. Don’t waste your time or money.

Absolutely horrific company.
AVOID AVOID AVOID.
I would give them 0 stars if I could. We ordered our grass over 2 weeks ago, paid extra for a specific delivery date and it never came.
They emailed on the morning of set delivery to say it had been left off lorry. Lost out on money fr builders and refused a refund but would make sure it was delivered 2 days later. The new delivery date came and surprise surprise, the delivery was cancelled again.

Absolute scam and horrific customer service. I’m now very worried we have been completely scammed.

Please do not use this company.

Dreadful communication.
I was supposed to take delivery over 2 weeks ago. But they never arrived, I’ve not been able to get any information from the company since, very difficult to get through via the phone, when I do get through they are no help at all. They don’t reply to their complaints or feedback forms online either.

I placed my order months ago, only to be told a week before the scheduled delivery that the item was no longer in stock. I was offered a replacement along with a revised delivery date, but that delivery never happened, and I'm still waiting.
The delays have significantly impacted our garden project. To make matters worse, my emails have gone unanswered, and despite making several attempts to call, I've been unable to get through to anyone. Overall, this has been a very frustrating experience due to the lack of communication and repeated delays.

Super helpful customer service team and instore help. Looking forward to rolling out the green grass!

Ordered Artificial Grass 3 months ago still not had it asked for refund now i gotta wait 10 days for that Grass Direct is a joke of a company no communication what so ever steer clear of this joke of a company very pissed off

Great service, quick delivery. Laid the grass yesterday, looks really good. Great quality. Very happy with purchase.

Ordering went fine couldn't be more helpful even got a text saying any problems let us know.paid delivery charge for specific date booked my builder in but grass didn't arrive on enquiring where it was we first were told the delivery lorry had issues that was then amended to the truth THEY LEFT IT OFF THE LORRY BY MISTAKE!!! surely they have a check sheet, couldn't speak to customer service they booked me in for a call back NEVER HAPPENED, finally got through to the Basingstoke office they were helpful but couldn't or wouldn't get my grass delivered the next day,I have my grass 5 days late I request they refund my delivery fee and the money I paid my builder but have I received a response to my email NO I HAVE NOT

Worst company ever after 6 weeks of waiting for my grass and constant lies as to were it is I’ve had enough.when I finally spoke to customer services they offered me a dearer grass for all the hassle great but no good if it doesn’t turn up.I’ve had 5 emails telling me it was coming wasted 5 days waiting in surprise surprise no grass

Could not get the grass cut to my size unfortunately so no order thank you

A big thank you to Sam who help me and resolved my issue. Thanks a lot!

The experience was great from going In the store and receiving the grass was all round brilliant .
We went to the store on the 23rd of may set on grass we liked unfortunately they had sold out off the grass we liked but the ladies were so knowledgeable and helpful and helped us find our next favourite they did a great job gave us plenty of notice of when it was being delivered so all together 10/10