Groceries Asda Bewertungen 

I spent an hour and half doing the big Asda shop on the app. After failing to check out 5 TIMES, it lost the whole order. I'm so furious!! I've nearly given up Asda a few times, but I can take no more. Don't have time to be messed about like this!! Trouble is they never sit up and take notice. Absolute rubbish for a company their size.

I used ASDA delivery for about 4 months, having purchased a delivery pass.

While the website itself is useful and allows for a fast and efficient checkout, the actual food delivery itself lacks.

I've had several times that fresh produce like chicken has had the plastic seal burst. There has been times that I had to chase the support to get these refunded.

The last time I used the delivery service and decided not to use it again, was when I ordered quite a few frozen items and when they got delivered, they'd been thawed and clearly hadn't been in the freezer in the van. The delivery guy was apologetic and got it refunded for me.

I've had about 6 deliveries and had issues with 3 of them, so a 50% issue rate. Quite high and for the price, I'd expect more.

I won't be using ASDA groceries again, but I will be visting your store as the produce itself is decent.

Ordered a delivery slot for today between 7 and 9 pm, absolutely raging at the fact at 11.pm still no delivery and no contact from driver to state a problem, I have waited home for 4 hours for a delivery that never arrived, I ordered on a weekly basis of a lot of money for myself and my mother , I think i need to go elsewhere.not happy at all of the lack of communication to customers

Asda keep sending me very short dated FOOD, on my online shop, the most recent was 2kg of chicken breast with 2 days left. This is happening repeatedly. I was told I cannot get a refund because of my pattern of requesting refunds. THIS IS ASDAS FAULT NOT MINE!

100% Terrible! Purchased strawberries and watercress, strawberries going mouldy before best before date and watercress going brown and smelt awful before best before date. Returned to store but wasn't refunded! Despite notices above all the fruit and veg stating 100% happy or your money back! Also on the back of the packaging it says 100% happy or refund and replace! Phoned customer services was told if the store is not doing anything then we are not doing anything then the person said bye! Took four phone calls before I eventually received a £4 gift card ( a whole 68p extra than the £3.32 I paid) was told in store I should have taken them back before when I only took them back a couple of days after purchasing. It would have cost me £5.50 bus fare ! Absolutely disgusting store! Also store is dirty and a mess, do they ever clean the surfaces where you put your groceries when paying? Why do the staff wear jackets saying "Happy to Help" when clearly most (not all) are the exact opposite of happy! Still only about 8 small metal shopping trolleys for the whole store!

NEVER AGAIN
I have been a frequent Asda shopper for a number of years both in store and online. Recently i placed an inline order and had it canceled 3minutes after it was supposed to be delivered. Apparently a technical issue that resolved itself fairly quickly.... They took the money for the food shop and never delivered by order. I rang customer service and explained you had taken the money and I needed a refund in order to place another order for my food shop as I didn't have enough to cover my shopping. They told me it would be in my bank before the end of the day. Surprise surprise nor refund was sent. So I rang up again the following day and was told that I needed to dispute it with my bank. My bank wouldn't allow me otherwise dispute as Asda set the bak 5 days before dispute can be raised. So I rang back and explained that I have a young family and I cannot afford to pay for any further shopping as I have no food in as you failed to deliver my order but still took my money. Long story short I didn't receive the refund until 6 days later when my bank let me dispute the payment. I am disgusted with he way Asda treated me, left me without food for my son and sent me £10 voucher to compensate my troubles? I had to embarrassingly borrow money from my family and friends to get enough to feed my son. I will never use Asda again.

KI've redone this post as trustpilot deemed my language as offensive (even though everything offensive was starred out).
It dates back to September 25.
I purchased some bagels from Asda New Ollerton, I purchased them on the 10th September and the best before date was the 8th September. But unfortunately for me I didn't realise this until i used them on the 11th September.
So they sell rubbish products but then
have the nerve to charge me full price.
I rang customer service twice and both times they promised me vouchers by email. TWICE THEY DIDN'T ARRIVE, so gave up trying!!
What sort of service was this
1- Sell me out of date product.
2- Charge me full price.
3-Customer service give me the brush off.
NOT VERY GOOD AT ALL ASDA!!

I haven't made a review for a few months that's because I've had the same great service via home delivery in that time. I really appreciate the service I've had from my Halton (Runcorn) branch.
Unlike all the other reviews I really do appreciate the service.Im not easily pleased but can't find fault with what I've experienced
I will continue to benefit from their great service.
Thanks everybody at Asda

Up till today for me my asda joke was where can you spend 80.00 and pay 60.00 why because 20.00 were unavailable, LOL LOL LOL
But today they reached all time low, had all my order BUT wait its asda so live tracking kept moving the time.
So I phoned up the local CS 1,000s miles away to be told not delivering my order. Spoke with the store who I was told do deliver to me, only to be told it could other stores could deliver not just them ,
Want to deliver tommow I said NO, will contact me later don't know when.
One hour later txt and email cancelling the order asking me to rebook are they taking the .......
Asda have lost millions so far this year, don't they realize every pound counts ?

I have completed four ASDA online orders since 11 August, and every single one has involved hassle. One issue alone took eight days of back and forth to resolve. I have received three goodwill vouchers, but nothing about the products sent has been inspiring or worth the stress.

I am wheelchair bound and housebound, so online shopping is not a convenience, it is a necessity. Even then, ASDA managed to turn basic grocery orders into a drawn-out ordeal. I gave up an order placed in May order, which after returning was finally resolved, it shows how long these problems have been going on.

My most recent refund was the smoothest, but only because I returned more than half the order. I had already had enough of the refund process I knew I would have to go through again. I was going to cancel the entire order when I saw the substitutions, but I kept it solely because of the £15 voucher. That says everything.

Delivery drivers have never introduced themselves or prompted substitutions but have always been polite and helpful.

I have had to complete unpaid surveys just to complain, knowing full well there is no realistic chance of ever receiving the £1000 prize. That should not be necessary. I even had no choice but to use my personal Messenger account, which I reserve for friends, just to get basic support.

I will not be shopping with ASDA again, I will not be visiting the store, and I will be unsubscribing from all marketing. This whole experience has been a nightmare never to be repeated.

Awful service, not particularly on the delivery but the items received. Many of the items ordered through the app did not arrive and nothing of the items mentioned on substitutes, not delivered list. Many of the items I will now need to go out and buy separately. Terrible service.

Been ordering online on the ASDA app for a while and used to only have the odd issue. Recently the quality and service has took a downward spiral.
I have recieved items going out of date on the day of delivery, very short dates, damaged products, and as I didnt notice damage at the door, I have been refused refund. I'm having to put products in the bin because the packaging is split and I am unable to get a refund for it. Shocking service. I am cancelling my delivery pass and going elsewhere for my deliveries from now on.

Just sharing my experience, the refund took weeks to actually process, like, forcing me to reorder from somewhere else! 2 out of 5 stars from me!

Awful. Again.
Often late, regularly cancelled altogether... And worse still they can't be bothered telling you until way way after the time slot in which they should have delivered.
Also It really wouldn't cost much for you to provide the same service amazon do, where you inform your customers where abouts your driver is.

Appalling service, Tv magazine is never available, it is just you can't be bothered to pick it up from the other part of the store. Always substitutes, late and items not available. We will go back to Sainsbury 😕 Another text message saying delivery driver delayed, but this is aspected.

Make your own pizza only open 10-8pm Friday Saturday Barry store got there 5.55pm and 2 in front of me served but staff member turns to me and says I’m going home not serving you and nobody on customer service desk to complain to and not only time this happened going to Morrisons from now on

Having spent around 35 mins two days ago picking my food delivery items I get an email 3 hours before my delivery is due saying the delivery has been cancelled. I understand there can be delayed deliveries but to just cancel the whole thing. Very limited information provided as to why and no suggestion that they might offer delivery on the day after or at another time. Shocking bad service. It is the last time they will get my business.

Well i going to start by saying i am done with asda online shopping and home delivery service, I have been online shopping with asda on and off for a long time but it got to the point now where i can not take the frustration anymore there's always items missing almost every delivery , so i had stopped online shopping with asda and went elsewhere but on one occasion because the items i wanted were on offer i though I'd give asda online shopping another go, that was a mistake not only 2 items were missing they sent me earlest dates on the perishable items i had ordered. Like i said i am done with asda online shopping and delivery service.

Absolutely appalling service i have had six deliveries from asda and 5 out of six were either early or late with no communication what so ever also 3 out of six delivery there were items damadged i actually refused the delivery last night as it was meant to arrive between 6&8 and yet again it was late to be honest i would rather pay more and go back to tesco asda delivery is absolutely a joke and not one person from asda has returned with an explanation concerning this truth hurts sometimes

Tracker never accurate and when late driver not interested. Total shambles for a service we pay for