Nordi foldable toddler tower looks great in pictures and promotion but this product was disappointing - I can’t even use it! Harpababy gave me a defected product, missing bolts and safety stickers wer... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Best customer service that I've ever received! We had a little hiccup with our order and then with shipping, but both were handled via email in a very timely, respectable fashion. Very, very impressed... Mehr ansehen
Unternehmen hat geantwortet
we love the wagon… but the pull lever doesn’t stay clipped onto the wagon. the screw that came with the wagon to put the little arm that holds the pull lever falls off constantly and makes it hard to... Mehr ansehen
Unternehmen hat geantwortet
A wonderful company with amazing customer service. I had an issue with the playpen having some flaws with the gate not opening properly and contact customer service. I received a reply within 24 hrs... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We at Harppa believe the most meaningful parts of parenting aren’t always the biggest milestones they’re the little moments in between. The quiet victories. The messy beginnings. The shared smiles that make it all worthwhile. That’s why we create baby gear made to grow with families and support them through real life not just the picture-perfect parts. With simple design, lasting quality, and care that shows up in the details, our products are here to make everyday parenting feel a little lighter, a little kinder, and a lot more connected. But Harppa is more than what we make its the community we build along the way. From first-time parents to growing households, we show up to support, listen, and grow together. Every product is a promise: to last through more than one child, to adapt as needs change, and to help families spend less time worrying and more time enjoying the moments that matter. Because when we invest in the little things kind words, good design, shared support we create something lasting. We create a world where families feel seen, supported, and never alone.
Kontaktinformationen
Vereinigte Staaten
- care@harppababy.com
- harppababy.com
3,7
Akzeptabel
70 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 40 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Best customer service
Best customer service that I've ever received! We had a little hiccup with our order and then with shipping, but both were handled via email in a very timely, respectable fashion. Very, very impressed and will be ordering other Harppa products in the future for our grandchildren. The wooden play yard is just what we desired & expected. Thank you Harppa!
29. September 2025
Antwort von Harppababy
Thank you so much, Cindy. Your kind words truly mean a lot to our team. We’re so glad we could resolve everything quickly and make the experience a positive one for you. It’s wonderful to hear that the wooden play yard was exactly what you were looking for. We truly appreciate your trust and look forward to supporting your family again in the future.
Great quality material and arrived…
Great quality material and arrived faster than expected. Updates on tracking system are fast and accurate also
24. Juni 2025
Antwort von Harppababy
Thank you so much for your kind words! 🌟Enjoy your purchase! 💛
Missing pieces
Product is fine. But pieces were missing and when I contacted I was told that the pieces were out of stock and it would be another 2 weeks.
24. Juni 2025
Antwort von Harppababy
We’re truly sorry for the wait! Due to limited production capacity, this batch was on pre-sale, and the arrival was unfortunately delayed. We apologize for keeping you waiting and will work on improving our inventory control going forward.
If you have any other questions or need further assistance, please feel free to reach out to us at care@harppababy.com — we’re happy to help!
Pleas give me the job
I am very intelligent boy pleas take your my job
25. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Harppababy
Thank you for reaching out! If you’re interested in applying for a position with us, please kindly send your CV to marketing@harppababy.com. We look forward to reviewing your application!
A wonderful company with amazing…
A wonderful company with amazing customer service. I had an issue with the playpen having some flaws with the gate not opening properly and contact customer service. I received a reply within 24 hrs and had multiple emails with Yuri, who did everything she could to make sure a new gate was sent out asap. An extremely reputable company with great quality pieces and amazing customer service. I will definitely recommend Harppa products to anyone. My baby girl loves her playpen and its aesthetically pleasing also as an added bonus!
9. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Harppababy
Thank you so much for your kind words and for taking the time to share your experience with us! 🌸
We’ve already shared your message with Yuri, and it truly made her day! She’s so glad she could help.
Wishing you and your baby girl many more happy, playful moments ahead!
Received package with one part with a…
Received package with one part with a manufacturing defect. The part had a protruding white plastic due to which it could not go inside the side joint. They arranged for a replacement in two weeks and it was in perfect condition. Thank you for the support!
24. April 2025
Antwort von Harppababy
Thank you for sharing your experience with us! We’re sorry again for the initial issue with the part, but we’re so glad we were able to get the replacement to you and that everything is now in perfect condition.
Nice customer service
Nice customer service, I got my product pretty on time after it’s back in stock. I only hope the wood it’s better finished considering it’s not cheap, it would’ve be way better it’s the finish is smoother and not as raw, it’s can give you splinters if you are not careful.
25. März 2025
Antwort von Harppababy
Thank you so much for your thoughtful feedback, I really appreciate you taking the time to share your experience.
I’m really glad to hear the product arrived on time and that you were happy with the service.
And thank you especially for pointing out the concern about the wood finish. We’re already working with our production team on improving the finishing process, and feedback like yours helps guide those improvements in a meaningful way.
Good customer service and product
Good customer service and product. I have the swing and the pack and play and I love them both! They are a great price for the quality.
24. März 2025
Antwort von Harppababy
Thank you!
Excellent communication
Excellent communication! Right after ordering my item, I spoke to a representative regarding a question I had. She was very helpful. I was notified when my package was shipped and received my package quickly.
From the very beginning, I was confident that I had ordered from a company that put customers first!
22. Februar 2025
Antwort von Harppababy
Thank you for your order!
Overall seems like good quality
Overall seems like good quality. Just a smidge off balance but doesn’t seem unsafe. Would recommend.
30. Dezember 2024
Antwort von Harppababy
Thank you for sharing!
Antwort von Harppababy
Thank you for sharing!
Terrible customer service - not answering
Their customer service has been not responsive and unreachable. Perhaps they’re trying to avoid helping fulfill warranty? Part came broken and looking to replace, which they say you can by contacting them. Have not heard a single response.
12. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Harppababy
I’m so sorry to hear about your experience and that we’ve let you down here. Just to confirm, have you already reached out to our support team at care@harppababy.com regarding your warranty issue? If not, feel free to email us there with the details, and we’ll make sure to prioritize your request. If you’ve already emailed us and haven’t received a response, please let me know here, and I’ll personally follow up to ensure it’s handled right away.
My experience was almost great
My experience was almost great, just I had an issue with the payment but I am satisfied with my purchase. I bought a bassinet and swing set. I haven’t open yet
25. August 2024
Antwort von Harppababy
Thanks for sharing! I’m sorry to hear about the payment hiccup, but it’s great to know you’re happy with your bassinet and swing set. If you run into any questions once you unpack, just shoot us an email at care@harppababy.com or drop us a message through our inbox.
We absolutely love our playpen
We absolutely love our playpen! I love that you can make it any size you want. We have moved ours around and it’s so nice to be able to make it bigger or smaller to the fit the space needed. It’s sturdy and very well made.
29. August 2024
Bewertung ohne vorherige Einladung
Antwort von Harppababy
So happy to hear you're loving the playpen! 😊 The flexibility to adjust the size is definitely one of the best features.
Baby playpen is amazing. Very functional
Baby playpen is amazing. The fact that its wood is incredible for my family that is trying to eliminate and avoid plastics.
23. August 2024
Bewertung ohne vorherige Einladung
Antwort von Harppababy
That’s so great to hear! 😊 I’m really happy the wooden design works for your family—especially with avoiding plastics.
Received our gift in a timely manner.
Received our gift in a timely manner.. there was a mixup in orders, but they were extremely helpful and timely in their response. Customer service at its best!
19. August 2024
Bewertung ohne vorherige Einladung
Antwort von Harppababy
Thanks for sharing! 😊 Sorry again about the mix-up, but I’m really glad we could fix it quickly for you.
Safe, sturdy, and durable.
My wife, myself, and our 10 month-old son all love our HARPPA playpen. He's a wild man who absolutely loves hanging on the walls of his playpen as well as swinging on the door. We feel completely safe letting him play as this thing is STURDY. We love it so much we just ordered another one to expand it. Thanks, Harppa!
13. August 2024
Bewertung ohne vorherige Einladung
Antwort von Harppababy
Thanks for your feedback! 😊 It’s great to hear that your little one is having so much fun with the playpen, and that you feel safe with how sturdy it is. Expanding it sounds perfect for more adventures! Enjoy!
Antwort von Harppababy
Thanks for your review! 😊 We're glad to hear the assembly was easy and that you're enjoying the versatility. If you need anything, feel free to reach out!
Great quality, sturdy sleeper bassinet
Our HARPPA was a gift and it is just perfect for us, it's stylish too! We appreciate the ease of storage, and we reached out for support and received amazing customer service. Wouldn't hesitate to purchase one in the future or recommend to others.
13. August 2024
Bewertung ohne vorherige Einladung
Antwort von Harppababy
Thank you for sharing! 😊 We're so happy to hear that the HARPPA has been a perfect fit for you and that our customer service made a great impression.
Checks all my boxes
I have been searching for the best playpen and I believe it is this one. It is made of wood which is the best material for me than plastic or fabric, cos that means less germs. And the rails do not give off the cagey vibe like the others. Lastly, I love how I can customize and add more rail if I want a bigger space for my baby. Assembly is very easy!
12. August 2024
Bewertung ohne vorherige Einladung
Antwort von Harppababy
Thanks for sharing! So glad to hear the wooden design works well for you, and that assembly was a breeze.
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