Fantastic team at Harrod Outdoors! I needed a bespoke order of trees and they were handpicked to suit my garden. There was always someone responding quickly by email or phone during the whole process... Mehr ansehen
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Das sagen Bewerter
Henry was outstanding in his knowledge & helpfulness in guiding us to the right screening plants. He delivered the very tall & heavy shrubs speedily, & negotiated through our garage the rootball plant... Mehr ansehen
I visited Harrods and was so impressed with the selection and quality of trees. The advice and help was so valuable. I came away with an amazingly healthy hedge which looks great. I will definitely vi... Mehr ansehen
Ordered two giant Sequoia trees Disappointingly both have now died after just one year in the ground. Followed all guidance and my other sequoias and specimen trees have survived, so not sure whats... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to Harrod Outdoors—your trusted source for premium hedging, mature trees, and outdoor plants, delivered directly from our fields to your door. Whether you’re planting a private estate, designing a contemporary garden, or managing a commercial landscaping project, we’re here to help you create beautiful, functional outdoor spaces with ease. We offer an extensive selection of quality plants including rootball hedging, pleached trees, specimen evergreens, flowering shrubs, and instant screening solutions. We grow across the UK and Europe, and source only from top-tier growers in horticulturally renowned regions like Italy, the Netherlands, Belgium, Germany and beyond—so you receive robust, vigorous plants ready to thrive. At Harrod Outdoors, we’re growers at heart. Our journey began in the field, not behind a screen, which means we’re bringing hands-on horticultural expertise into the online space with care and intention. We’re learning and improving every day, and we take full responsibility when we fall short. Your honest reviews help shape us into the best version of ourselves—and we’re grateful for every one. What sets us apart is not just our plants, but our people. Our small, passionate team offers fast, friendly, and knowledgeable support at every stage—from initial enquiry through to planting day. Whether you're a homeowner looking for elegant privacy solutions, a landscape architect sourcing large quantities, or a designer needing bespoke advice, we’re here to help. We’re proud to work with some of the UK’s top garden designers, estate managers, and discerning homeowners, and our service is trusted by thousands of customers nationwide. For those who need extra support, we offer access to expert planting services and free consultations to guide your project from vision to reality. At Harrod Outdoors, we believe buying plants online should feel as dependable as shopping with your local nursery—just at scale. That means clear communication, expert support, and quality you can count on. Experience the Harrod Outdoors difference today. Let us help you grow a beautiful, thriving outdoor space that elevates your home, your project, or your landscape. Growing gardens, the Harrod way.
Kontaktinformationen
Prospect Nurseries, Main Road, NR29 3LN, Ormesby, Vereinigtes Königreich
- 01603 327269
- contact@harrodsoutdoor.com
- harrodsoutdoor.com
4,6
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101 Bewertungen
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Great plants and Service once I got them.
I couldnt give 5 Stars as on the day of delivery I tried to call to get ETA and the phones cut off after 1 ring all day. I emailed titling it Urgent as I needed to go out and got no reply so couldn't plan anything as had to be around all day.
The driver and plants would get 5 star as he was very polite and put everything where I wanted.
20. September 2024
Bewertung ohne vorherige Einladung
Antwort von Harrod Outdoors
Hi Jenna,
Thank you so much for your feedback—and we're really glad to hear you were happy with the plants and that our driver made such a good impression on delivery day!
That said, we’re genuinely sorry for the lack of communication when you needed an ETA. We completely understand how frustrating it is to have your day disrupted without clear updates, and we’re actively working to improve both phone and email response times, especially on busy delivery days.
We really appreciate you taking the time to leave this review—it helps us grow and get better. We hope to welcome you back again soon!
Red Robbins - 7 feet
Absolutely brilliant, really pleasant staff, fantastic customer service during the ordering process and the quality is exceptional, better than our local high end garden centre… highly recommend.
12. September 2024
Bewertung ohne vorherige Einladung
Antwort von Harrod Outdoors
Hi Sharon,
Thank you so much for the glowing review! We're thrilled to hear you had such a positive experience with our team and that the quality of our plants impressed you—even compared to your local high-end garden center!
We’ll be sure to pass your kind words on to the staff who helped with your order. Your recommendation means the world to us, and we’d love to help again any time you need.
Great service and very helpful delivery…
Great service and very helpful delivery driver
11. September 2024
Bewertung ohne vorherige Einladung
Antwort von Harrod Outdoors
Hi Mrs O’Sullivan,
Thank you so much for your kind words! We’re really pleased to hear you had a great experience and that our delivery driver was able to help—your feedback means a lot to the whole team.
We’d love to welcome you back again soon!
Harrod Outdoors
I recently visited Harrod Outdoors, and I couldn’t be happier with the experience! The nursery was beautifully maintained, with a vast selection of healthy, vibrant plants. The staff were incredibly knowledgeable and went out of their way to help me find exactly what I was looking for. Their customer service was top-notch; they were patient, friendly, and genuinely passionate about plants. It’s clear they take great pride in what they do. My garden is thriving, thanks to the quality of their plants. I highly recommend Harrod Outdoors to anyone looking for a great selection and exceptional service!
30. August 2024
Bewertung ohne vorherige Einladung
Antwort von Harrod Outdoors
Hi Gracie,
Thank you so much for taking the time to leave such a kind and thoughtful review! We're thrilled to hear you enjoyed your visit and that the nursery—and our team—made such a great impression.
It means a lot to us to know that our passion for plants and customer care came through, and we’re over the moon to hear your garden is thriving as a result!
You’re welcome back any time, and we’d be delighted to help with your next planting project whenever you're ready.
I was very very impressed from start to…
I was very very impressed from start to finish! .. I contacted the company as was struggling to find some mature yew trees that I needed by a specific date .. the staff that assisted me were just fabulous ..
I was called back shortly after my enquiry by a very helpful member of staff.
The order arrived very quickly and the delivery drivers were so kind carrying the heavy trees through the house to the garden for me as I have no back entrance to the garden..
The trees were in excellent condition, very healthy and exactly as described to me ..
I would definitely use this company again and would highly recommend them!!
🙏
10. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Harrod Outdoors
Hi Jane,
Thank you so much for your wonderful review! We’re absolutely delighted to hear that everything—from the initial enquiry to delivery day—went smoothly and left such a positive impression.
It’s great to know our team was able to help you source the mature Yew trees in time, and we’ll be sure to pass your kind words on to the drivers who went the extra mile (literally!) to get them to your garden.
We’re so pleased you’re happy with the trees and service, and we’d love to help again whenever you need us.
Ordered Mexican fan tree as a 40th…
Ordered Mexican fan tree as a 40th present for Grandson and his wife.Nice to see two surprise on there faces.Brilliant service.
11. August 2024
Bewertung ohne vorherige Einladung
Antwort von Harrod Outdoors
Hi Richard,
Thank you so much for your kind review—and what a lovely gift idea! We’re delighted to hear the Mexican Fan Palm made such a special 40th surprise for your grandson and his wife.
It means a lot to us to be part of moments like these. We’re so pleased everything went smoothly and that you were happy with the service.
Wishing the tree (and the happy couple!) many years of growth ahead 🌴
Good quality plants. Very competitively priced
Well, where to start?
The website was easy to navigate and informative, the prices very competitive and plenty of choice.
The Dog Rose plants are well established and very, very, healthy. Also nicely packed, so as not to cause any damage.
I was kept informed of the progress of the order abd DHL delivered as stated.
8. August 2024
Bewertung ohne vorherige Einladung
Antwort von Harrod Outdoors
Hi Denise,
Thank you so much for the lovely review! We're really pleased to hear you found the website easy to use and that the Dog Rose plants arrived in such great condition.
It’s fantastic to know everything from pricing and packaging to delivery and communication met your expectations—exactly what we aim for.
We hope the Dog Rose thrives in your space, and we’d love to welcome you back again soon!
Super company to deal with
SUper company to deal with - answered all my queries quickly, went to effort to show me the plants - they arrived well packaged and are very healthy - would highly recommend!
24. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Harrod Outdoors
Hi Andrew,
Thanks so much for the kind words! We're really glad to hear you had such a positive experience—from the support before ordering to the safe arrival of your plants.
It means a lot to us that you’d recommend us, and we’re especially pleased to hear the plants arrived healthy and well-packaged. That’s exactly what we aim for!
We hope they thrive in their new home—do let us know if you need anything else down the line.
Scam fake business Avoid
I bought River Birch that arrived nearly dead. I rang Harrod Outdoors and spoke to chandler who confessed he had seen the poor condition of the trees before being sent out but they are only middle men that forward trees on. I was told the trees were guaranteed. I have asked for a refund but Harrod outdoors will not respond. Their business is one big scam. AVOID
27. März 2024
Bewertung ohne vorherige Einladung
Antwort von Harrod Outdoors
Hi David,
Thank you for your feedback—and we’re genuinely sorry that your experience has left you feeling so disappointed and let down.
Receiving a tree in poor condition is unacceptable, and if one of our team acknowledged concerns with the quality before dispatch, then it absolutely should not have been sent out. That’s not how we do business, and we’re currently reviewing this internally.
While we’re not just “middlemen,” we do work with a network of trusted growers across the UK and Europe to supply the widest possible range of plants. But quality control is always our responsibility, and it’s our job to make sure what arrives at your door meets the standard we promise.
We’re also sorry that your follow-up communication wasn’t responded to promptly. Every tree we sell comes with a guarantee, and if a refund or replacement was due, it should have been handled properly. This review has prompted us to look into your case again with urgency.
Please do get in touch with us directly at 01603 327269 or sales@harrodsoutdoor.com—just ask for a manager, and we’ll ensure your issue is fully reviewed and resolved.
We take this feedback seriously, and while we understand your frustration, we’re committed to making it right.
Delivery time.Bad customer service
Ordered 15 Laurels on the 24 June received no further communication from Harrods rang them on the 26th was told they would be delivered on the 28th my wife waited in all door eventually got an email late afternoon saying they were being delivered in two weeks!!.
Would not have ordered them if I was informed on the website
28. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Harrod Outdoors
Hi Gary,
Thank you for your review, and we're very sorry for the poor communication around your order.
Waiting in all day with no delivery and no clear updates is incredibly frustrating, and we completely understand why you'd be disappointed—especially when expectations weren’t clearly set from the start.
This was a breakdown on our end. Delivery lead times should have been made clearer on the website and confirmed promptly after your order. We’ve since made improvements to our post-order communication and are working to ensure delivery ETAs are visible and accurate before checkout, particularly during high-demand periods.
We appreciate you bringing this to our attention, and we’re sorry again that we let you down. If there’s anything further we can do to put this right, please don’t hesitate to get in touch with our team at 01603 327269 or sales@harrodsoutdoor.com.
👎Customer service poor, trees delayed and now refunded.
Ordered blue atlas cedar/weeping cedar beginning of April. No feedback as regards to delivery, had to ring in. Was told delayed and they would be delivered in 2 weeks. Come delivery date, they emailed to say that due to brexit the trees were not allowed in the country. Offered to send trees I didn't order, twice, so they don't read emails. A month after ordering they have still not removed them from their website. Was offered a credit which I may have taken up in the future, but cannot get into my account as it does not recognise the email that they have been emailing me on 🤔. So all in all, customer service is bad, and no trees to be had apparently. Yet other companies also selling...?
30. April 2024
Bewertung ohne vorherige Einladung
Antwort von Harrod Outdoors
Thank you for taking the time to share your experience—and we’re genuinely sorry for the delays, confusion, and lack of clarity around your order.
The Blue Atlas Cedar you ordered is a beautiful and sought-after tree, and we fully appreciate how disappointing it must have been to face delays and ultimately not receive it. You’re absolutely right to expect better communication throughout.
This order took place at a time when our post-Brexit plant import systems were still being refined. While we’ve since resolved the majority of these documentation and logistics issues, there are still rare occasions where delays at border control or last-minute export restrictions impact specific varieties. Unfortunately, that happened here—and we sincerely apologise.
We also regret the email miscommunication and the incorrect alternatives offered. That’s not the level of service we aim to provide. Our team has since made improvements to internal processes to ensure order notes, emails, and customer accounts are handled more carefully and consistently. We’ve also strengthened how we manage live product availability, especially for items coming from overseas growers.
If you're still having issues accessing your credit or account, we’d really like to resolve that for you. Please feel free to call us directly on 01603 327269 or email sales@harrodsoutdoor.com and ask to speak with a manager—we’ll make sure this is sorted quickly.
Thank you again for your honest feedback. It helps us improve, and we hope to have the chance to serve you better in the future.
I recently ordered Leylandii trees from…
I recently ordered Leylandii trees from this nursery, and I was thoroughly impressed with both the on-time delivery and the quality of the trees. Not only did they arrive exactly when promised, but the Leylandii trees were also in excellent condition. They were healthy, vibrant, and well-maintained. It's clear that the nursery takes great care in ensuring the quality of their products. Thanks to this, my new hedge is thriving, and I couldn't be happier with the results. Kudos to Chandler and the team for their outstanding service and top-notch trees!
26. August 2023
Bewertung ohne vorherige Einladung
Antwort von Harrod Outdoors
Hi Baris,
Thank you so much for the fantastic review! We’re thrilled to hear your Leylandii arrived on time and in excellent condition—it’s always our goal to make sure the plants we send out are healthy, vibrant, and ready to thrive.
Chandler and the team will be so pleased to hear your kind words—we’ll be sure to pass them on. It’s great to know your new hedge is off to such a strong start!
Thanks again for choosing Harrod Outdoors. We’d love to help with your next project whenever you’re ready.
Great experience
I recently ordered some laurel hedging from Harrods Outdoor. Chandler answered all my inquiries on the phone and helped me make an informed decision based on my specific requirements.
The delivery took 9 days within the expected time frame I was given. Chris the driver contacted me on the date of delivery and did a great job at following my drop off instructions.
The hedging arrived in perfect condition and were well protected during transit. I am very pleased and will definitely shop at Harrods Outdoor again.
24. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Harrod Outdoors
Thank you so much for your kind words! We're really pleased to hear that you had a smooth experience from start to finish—and that both Chandler and Chris were able to help make things easy and efficient for you.
It’s great to know the laurels arrived in perfect condition and that delivery went exactly to plan. We take a lot of care with both packing and communication, so it’s lovely to see that reflected in your feedback.
Thanks again for choosing us—we’d be delighted to help with any future projects!
Pushy sales. Will promise anything to get your money.
I phoned them up and the man who answered the phone was very pushy to make a sale. He didn’t want to give me time to think and kept me off balance. I realised afterwards I have been overcharged by around £5 for each plant. I wanted them delivered on my week off, but he pushed for an earlier day when I had only a couple of hours off to get the shrubs in the ground before I went to work. The next few days after would be impossible for me so to get the plants in the ground punctuality would be essential.
He promised a time and I hired a gardener to arrive at the same time to help me.
No sign of my laurels at the agreed time, so I gave it 20 minutes and called them. The chap said the vans had left at 07.00 (I’m only 20 minutes away from them) but as it was 10.20am he called the delivery guys and called me back.
This is where the lying really started - unfortunately events that “happened hundreds of times” had delayed them. “What events?” A tyre puncture. “Hundreds of times?” Well, once a year or so. “Whereabouts?” Kent. They stayed in a hotel overnight. “But I thought they left Ormesby at 07.00 and I was one of their first calls?”
The guy waffled on and on giving me lies easily disprovable when he would have been better off admitting they hadn’t ever intended to deliver at the agreed time.
He promised afternoon delivery when I would be at work so I gave him detailed instructions where they should be left.
I paid off my gardener and he went home.
I was in London when my phone went. “There’s no-one here.” It turns out the instructions I gave hadn’t been passed on.
Being dishonest and being too pushy with sales is a bad idea guys.
17. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Harrod Outdoors
Hi Roger,
Thank you for taking the time to share your experience—and we’re genuinely sorry for the frustration and inconvenience you faced.
It’s clear that several things went wrong here: you felt pressured during the sales call, the agreed delivery timing wasn’t honoured, and the communication around both the delivery and your instructions fell short. On top of that, the handling of your concerns understandably left you feeling misled. That’s not the service we aim to provide, and we take your comments seriously.
We’re actively working on improving how we handle delivery scheduling and internal communication, especially when coordinating with external drivers. Your feedback is an important reminder of why that’s essential. We’re also reviewing how we approach customer service and sales to ensure every customer feels informed, respected, and supported throughout.
We’re sorry that this experience has led to a loss of trust, and while we can’t change what happened, we’re grateful you flagged it. If you’d like to discuss this further, we’d welcome the opportunity to speak with you directly—please feel free to contact our team at 01603 327269 or sales@harrodsoutdoor.com.
Delivery arrived well beyond late
Delivery arrived well beyond late. No updates received and or any remorse when spoken to. If that was not bad enough, the quality of hedging were completely appalling, roots were dry and dying. Asked for a refund or a replacement and they could not give a toss, blaming me for the issue.
15. November 2021
Bewertung ohne vorherige Einladung
Antwort von Harrod Outdoors
Hi Daniel,
Thank you for your honest review. We're very sorry to hear about the experience you had in 2021. A delayed delivery with no communication, followed by poor plant quality and an unsatisfactory resolution, is not the level of service anyone should expect—and we understand your frustration.
We also regret that your concerns weren’t handled with more care at the time. Since then, we’ve worked hard to improve our delivery communication, plant quality control, and how we respond when things go wrong. Feedback like yours has played a role in driving those changes.
While we can’t undo your experience, we appreciate you taking the time to share it. If you ever wish to discuss the matter further, we’re always here to listen.
Really poor experience with this…
Really poor experience with this company wouldn’t buy from them again. My delivery was really late and the plants were poor quality.
7. November 2021
Bewertung ohne vorherige Einladung
Antwort von Harrod Outdoors
Hi Dan,
Thank you for your feedback, and we’re genuinely sorry to hear that your experience back in 2021 was disappointing. Late delivery and poor plant quality fall well below the standards we set for ourselves, and we completely understand your frustration.
Since then, we've made significant improvements to both our logistics and quality control processes to ensure that orders arrive on time and in excellent condition.
We appreciate you taking the time to share your experience—it’s feedback like this that’s helped us raise the bar for our service.
Delivery took an unnecessary amount of…
Delivery took an unnecessary amount of time to arrive, to add to that; the Laurel Hedging came tightly packed in cling film, causing much breakage to the plants. Leaves were discoloured and spotted. Take your business elsewhere.
5. November 2021
Bewertung ohne vorherige Einladung
Antwort von Harrod Outdoors
Thank you for your feedback Cathie, and we’re sorry to hear that your experience in 2021 didn’t meet expectations. Delays and poor packaging are not acceptable, and it’s clear that the condition your plants arrived in fell short of what we aim to deliver.
Since then, we’ve taken important steps to improve both our delivery times and our packaging methods—moving away from the practices that led to issues like this. All plants are now packed with airflow, cushioning, and species-specific handling in mind to minimise damage in transit.
We appreciate you taking the time to share your experience. While we regret that we didn’t get it right at the time, your feedback has helped us do better for our customers today.
Great Experience
Needed hedging for my first house, had a lot of meters to cover so decided to go with Harrods outdoor as they were the only ones that could provide me with the amount of plants that I needed. The price was reasonable for the quality, customer service was outstanding and delivery was hassle free and fast. I was updated an hour before the delivery arrived. Love the plants and the service. Would definitely recommend!
30. Juni 2021
Bewertung ohne vorherige Einladung
Antwort von Harrod Outdoors
Thank you so much for the lovely review—and congratulations on your first home! 🎉 We’re so pleased we could help you get your hedging sorted, especially for such a big project. It's great to hear that everything from availability to delivery and service hit the mark.
We’ll pass your kind words on to the team—they’ll be thrilled to know their efforts made a difference. Wishing you all the best with your new garden space, and we’d love to help again anytime.
Thanks again for recommending us!
Sent wrong trees & wouldn’t refund
I ordered 40 x 6-7ft laurels, they price matched another quote i had for £1200. (Their original quote was £1800.00)
They advised the order would be 2 weeks.
The order didn’t show up for another 4 weeks and was finally received mid December 2020.
I was advised to get them planted immediately as they were root-balls it could damage the plant if not, so i arranged for workmen to take delivery and plant whilst i was at work.
Im no gardener but thought they didn’t look right straight away, but was assured that they just needed to flourish in the ground.
Over the next 3 weeks i suffered an unfortunate riding accident which caused me to be in hospital, then was Christmas and new year.
At the beginning of January i noticed they had lost all their leaves, so i contacted Harrods outdoors to be told they aren’t laurels but privets!!!!
They would not even consider taking them back as by now it was 3 weeks since receiving them and out of their “2 week refund period” even though due to their late delivery, meant Christmas & new year fell into this time.
Absolutely devastated that i had wasted SO much money on trees i don’t even want, they said the best they could do would be a “really good deal” on some actual laurels. They think that charging me £2400 is a really good deal, this is £640 HIGHER than their original quote!
Absolutely disgusted in this company, avoid like the plague. They may well be all polite to talk to but they have ripped me off £1200!!
You would think that even as a good will gesture they would have them back and provide a refund, or even offer me an actual good deal on the correct trees, but nope, they don’t give a toss 😡😡
20. Jänner 2021
Bewertung ohne vorherige Einladung
Antwort von Harrod Outdoors
Thank you for taking the time to leave this review. We're very sorry that your experience fell short of expectations, especially on such a significant order. Delays, incorrect items, and poor communication are unacceptable at any point in a customer journey—and we fully acknowledge how frustrating this must have been.
Although some time has passed since this was posted, your feedback remains valuable and has played a part in shaping improvements across our business. Since 2021, we’ve made considerable changes to our order verification process, delivery logistics, and how we manage and resolve customer issues—particularly where delays or errors occur.
While we can’t change what happened, we want to assure you that your experience is not reflective of the standards we hold ourselves to today. Should you wish to discuss this further or revisit the matter, our team would welcome the opportunity to speak with you directly.
Thank you again for your honest feedback.
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