Harrowellis Bewertungen 

Antwort von Harrowellis

19. Mai 2026

Hi Rachael,

We are so sorry. After waiting a month in anticipation, receiving sandals that looked nothing like the photos and showed quality issues straight out of the packaging is genuinely disheartening. That is not the experience we want for anyone, and we completely understand your frustration.

We also apologise that a return form was not included with your order. That should not have happened and we want to make sure you are not left without a path forward.

Your feedback on the product has been passed to our team, and we would very much like to assist you further.

For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.

Warm regards,
Harrow Ellis Team

Antwort von Harrowellis

19. Mai 2026

Hi Jupar,

Thank you for detailing your experience so thoroughly, and we are sincerely sorry for the frustration this process has caused. You followed our policy diligently, provided everything that was asked of you, and still have not received a straightforward resolution after five emails. That is not acceptable and we completely understand why you feel let down.

We also hear you on the quality and sizing concerns, and we recognise that a replacement was not what you were asking for.

We would like to escalate your case and ensure it is handled properly from here.

For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.

Warm regards,
Harrow Ellis Team

Antwort von Harrowellis

19. Mai 2026

Hi Eddie,

We are sorry to read about your experience and we understand why you felt compelled to leave this review. Harrow Ellis is a legitimate brand and we genuinely care about making things right for every customer.

We would like to let you know that a refund was processed on your account the day prior to this review being posted. It is possible our message confirming this did not reach you, and we apologise if that communication was missed. Please check your spam or junk folder in case it was filtered there.

If you have any further questions or have not yet seen the refund, please do not hesitate to reach out.

For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.

Warm regards,
Harrow Ellis Team

Antwort von Harrowellis

16. Mai 2026

Hi Joyce,

Thank you for taking the time to share your experience, and we are truly sorry it fell so far short of what you expected. Receiving products that do not match what was shown online is deeply disappointing, and we understand how much more frustrating it becomes when the resolution process feels drawn out and unsatisfactory.

Your feedback regarding our product presentation and the handling of your case has been noted and will be reviewed seriously by our team. We do not take concerns like yours lightly.

We would welcome the opportunity to revisit your case and see whether more can be done for you.

For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.

Warm regards,
Harrow Ellis Team

Antwort von Harrowellis

16. Mai 2026

Hi Nina,

Thank you for sharing this so honestly, and we are sorry the shoes did not meet the standard you expected. We understand that when a product feels inconsistent with its price point, it is difficult to trust a replacement as a resolution, and we respect that.

We also hear your concerns about the return process and want you to know that we take feedback like this seriously. Your comments on both product quality and the customer experience have been shared with our team for review.

We would welcome the chance to discuss your case further and explore what we can do for you.

For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.

Antwort von Harrowellis

13. Mai 2026

Hi Al,

Thank you for sharing this, and we are sorry the shoes were too narrow for your wife. Fit can vary, and we completely understand the frustration of then being unable to reach anyone for return assistance. Not receiving a response to multiple emails is not acceptable, and we sincerely apologise for that.

We would like to make sure this is resolved for you properly and without any further delays.

For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.

Warm regards,
Harrow Ellis Team

Antwort von Harrowellis

11. Mai 2026

Hi Candy,

Thank you for reaching out, and we are truly sorry to hear your shoes arrived looking so different from what was advertised. Receiving a product that doesn't match what you ordered is genuinely disappointing, and we completely understand your frustration.

Harrow Ellis is a legitimate brand and we take concerns like yours very seriously. We are sorry a satisfactory resolution was not offered to you when you first contacted us, and we would like the opportunity to look into this properly.

Please do get in touch so we can work toward making this right for you.

For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.

Antwort von Harrowellis

9. Mai 2026

Hi Mona,

We are genuinely sorry that it has felt like we went silent on you. We can confirm that our team did respond to your emails and we are concerned our replies may not have reached you. It is possible they were filtered into your spam or junk folder, which we know is frustrating and completely outside your control.

Harrow Ellis is a legitimate brand and resolving your situation remains a priority for us. We would very much like to pick this up without any further delay.

For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.

Warm regards,
Harrow Ellis Team

Antwort von Harrowellis

7. Mai 2026

Hi Julie,

We are truly sorry to hear about your experience with both orders. Being disappointed with the quality of a purchase is frustrating enough on its own, and we completely understand how much worse it feels when a resolution wasn't offered on top of that. That is not the experience we want for any of our customers.

We also hear you on the fit issue with your second pair, and we want to do right by you on both counts.

Your feedback on product quality has been shared with our team, and we would very much like the opportunity to look into your situation properly.

For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.

Warm regards,
Harrow Ellis Team

Antwort von Harrowellis

22. Apr. 2026

Hi Bruce,

Thank you for your feedback, and we are sorry to hear the shoes fell so far short of your expectations. We completely understand your disappointment, and we take it seriously when a customer feels our product did not deliver on what was shown.

Quality and accuracy in how we present our products matter deeply to us, and your comments have been passed along to our product team for review.

We would genuinely like the chance to make this right for you, and we hope you will give us the opportunity to do so.

For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.

Warm regards,
Harrow Ellis Team

Antwort von Harrowellis

11. Apr. 2026

Dear Tkmknk,

Thank you for sharing this, and we are truly sorry for what you experienced. Receiving an item that doesn't match what you ordered is genuinely frustrating, and the difficulty you faced trying to reach a resolution only made things worse. That is not the standard of care we hold ourselves to.

We understand how disheartening it must have been to feel unheard over multiple exchanges, and we sincerely apologise that a straightforward resolution wasn't offered to you sooner.

Your feedback has been noted and will be reviewed with our team.

For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.

Warm regards,
Harrow Ellis Team