Hawke Optics  Bewertungen 

The customer service is FANTASTIC! A human responds ASAP and they are attentive to any issues.
The runner on my binoculars broke and they sent me a new one with no fuss.

Bought a Hawke scope in July as part of a package. Managed to lose a tiny turret screw. E-mailed Hawke who posted out two free. Class.

Incredible service.
Bought a pair of hawke binoculars 2 yrs ago..they developed a fault.
Contacted hawke direct and after a quick email response I sent them back..the same day they recieved them the fault was diagnosed.
New binoculars sent out straight away. 3 days in total from start of contact to receiving a new pair...outstanding

Bought my binoculars a few years ago and they have been brilliant. Had an issue with them but theafter- sales service was excellent. It was dealt with promptly and efficiently, with no fuss.
I would recommend this company to anyone.

I had an issue with the Hawke scope on one of my air rifles. I couldn't get it to sight in properly onto target no matter how I tried. I suspected a problem with the scope internals so emailed Hawke, describing the problem I was having. I quickly got a reply asking for more details, which I sent. The scope wasn't bought new so wasn't covered by warranty, but Hawke quickly replied giving a returns number to send the scope to them for checking out. Within a couple of days they emailed to say they had adjusted the scope, shock tested and found no fault, suggesting the fault could be with the mounts or not being aligned correctly and asked if I wanted the scope returning or replacing with a large discount against a new, similar scope. I asked for it to be returned and it arrived within a couple of days, service and return free of charge. After refitting the scope, checking all mounts and alignment, it works and adjusts perfectly.
I have three Hawke scopes and a Hawke range finder, all excellent kit.
Five star service from Hawke. Will definitely continue using their products.

Accidental Damage Warranty Service Excellent!

I had a mishap with my Frontier APO 8x42 binoculars (optically brilliant by the way) and dropped them. Unfortunately an inner element of the lense broke and they were unusable. I claimed on the accidental damage warranty and within a few days had a brand new perfect pair in my hands!

Thank you Hawke for the outstanding customer service!

Returned a pair of Frontier FDx binoculars with an internal optical problem, 5 years after purchase. Superb service under guarantee, with very quick turnaround - as good as Svarowski or Zeiss and quicker!
Very helpful customer communications and staff.

I don't usually write reviews unless something has been outstanding and the service received from Hawke Optics was just that. We had an issue with our binoculars and so sent them back. Within three days a new pair had arrived. Amazing customer service. Something that is becoming increasingly rare.

My Hawke binos needed recalibrating after developing a problem where I couldn't get both barrels in focus despite full diopter adjustment. Contacted Hawke to see if they could help. Was given an authorisation number and posted them the following day. Three days later they were delivered back to me, serviced foc and working perfectly.
Exceptional comms and customer service!

​I bought the Hawke Endurance 8x42s based on their reputation, but quality control seems lacking.

The first pair had a gritty, stiff right eyecup. The replacement pair broke within 1 hour when a plastic piece came unravelled inside the eyecup groove.

​Hawke support i felt, fell short. With two identical faults in a week, there's clearly a batch issue here. I would have much preffered an invetigation into why this was happening.

Accidentally damaged our scope. Sent it back to hawke who repaired and sent back within 3 days. Excellent customer service, thank you.

I had a pair of Binolulars that had develop a fault (Out of collimation). I had the binoculars for about 5 years and always looked after them.

I contacted Hawke to see whether I was covered by a warrenty as I has purchased via a well known on-line retailer and wasn't sure whether this was classed as a "recognised stockist".

Any way, a long story short, I was told very promptly by email that I was "covered"...... I sent of my Binoculars the next day (a Wednesday), I recieved an email on the following Monday informing me that my Binoculars had been inspected and a fault found and a replacement pair would be sent out. These were with me the next day. All in all from start to finish less that one week.

I would rather not have had an issue in the first place but customer service was excellent!

Doing a good job. Working for me as predicted. I’m getting to know it in close bird observation, and gauging distance to a sailing marker buoy. Checking it on a golf course. 😜. My only disappointment was no brand new battery was supplied but this is an expendable item.

The optics in the scope became faulty. I sent an email to them and within 5mins I had a response with return instructions. Within a week they sent a new scope to me. Without a doubt they provided the best customer care I have experienced in a long time.
All questions answered, no quibble with proof of receipt. Thank you Hawke optics.

I still can’t quite believe this. I sent off my scope for repair on Wednesday afternoon, Heidi from Hawke emailed me on Thursday morning to say she had fixed it, it was returned at 8.00am on Friday. Outstanding.

I had a problem with windage adjustment. The support team guided me through warranty steps very well. The respond time and professionalism was superb. Finally I have received the replacement product and all of that took lest than a week.

I have a monocular from Hawke and lost an end cap. I sent them an email enquiry and received a reply the next day with a link and also a code to get free shipping. I ordered the end cap and had it the following day. This is excellent service.

This company is probably the best I have ever dealt with.. had a small issue with a 3 year old pair of binoculars, asked them what I needed to do to get them repaired.. they received them Friday 4.30pm, acknowledged receipt, notified me Monday what the fault was, notified me again to say they had repaired, and then sent them back to me by the Tuesday.. and all under their Lifetime Warrantee.. I don't see how they could be any better.. at least 10 Stars !! thank you.

Super response to replacement part for my binoculars. Trust these people - lifetime guarentee is a real thing!

My Hawke binoculars broke after I dropped them 3 years after purchasing. I contacted them and they replaced them with a brand new replacement. Amazing quick service and I am absolutely delighted. Thank you.