Hawke Optics  Bewertungen 

Dropped my scope and damaged it, it was a few years old so I was about to bin it until a chance conversation about Hawke’s excellent customer service. I returned the scope which was beyond repair but they offered me 50% off any scope as a replacement. Ordered and delivered within 48hrs. Such a refreshing change to deal with a quality company who obviously values its customers.

Absolutely phenomenal company. I was competing at an important archery event and my scope mount sheered off! I emailed Hawke on the Sunday who responded Monday and I explained the issue and that k needed the scope for another competition the next weekend. They told me to courier to scope to them and they’d fix it for me and gave it back to me by Thursday, which is today and it’s just arrived, all fixed. They also offered me a 50% discount on a new scope if they could not fix it. The service is absolutely outstanding and this company deserves every bit if credit it receives. I shall be singing their praises to the archery community which has over 15k members on FB and an incredibly active group. Thank you so much, Hawke, especially to the staff members I dealt with, Kate Cranmer and Shaun Hindle.

It took me one email and Hawke customer service was on the case immediately. I had a problem with my rifle scope that I bought in September 2021, for them this was no problem and they replaced the scope free of charge within less than a week. Excellent. The only drawback was they used DPD couriers. Worst couriers in the country.

I had a minor issue with a Hawke airrifle scope. Despite only noticing the issue after 18 months, Hawke repaired the scope under their lifetime warrantly, and gave extremely friendly, prompt and efficient serivce/communications.

The customer service you receive from this company is outstanding, which backs up there exceptional optics.

I had a problem with my Hawke Frontier FFP scope holding zero. After testing different bullet weights and velocities I tried a different scope. This confirmed that the zeroing problem was the scope and not the rifle or ammunition.
I contacted Hawke by email and got a very helpful and friendly reply within one hour. I sent Hawke my proof of purchase as they requested and they sent me a returns number by return. I returned the scope to Hawke UK and it was tested and replaced on the same day of arrival with them. I received my new replacement scope within two days. Awesome customer service and support. Hawke warranty is second to none and backed up by excellence at every step of the way.
Great service Hawke team, thank you.

This is one cool company.
Best customer service I've ever had the pleasure to communicate with.
Above and beyound the service expected.

Will certainly be buying more from them in the future.

A truly excellent company. We love our binoculars and when we have been remiss and lost a strap or even an eyepiece, a quick email or call and they send it out next day. Amazing. If only all companies were as committed to customer service as Hawke.

Some years ago I bought a pair of Hawke Nature-Trek binoculars. Recently they were damaged and returned to Hawke for repair. I am aware that if my purchase was more recent they would have been covered by their lifetime support. However despite this they repaired and returned them to me at no charge. Thank you Hawke great customer service.

I bought a pair of Hawke binoculars which carry a lifetime warranty.

Unfortunately they were not perfect and needed returning for repairs.

Despite the fact that Hawke agree they were faulty they refuse to refund my expense in returning them