Heads Up For Tails Bewertungen 

I ordered cat food 13 July, it is now 28 July and it still has not reached me. It has been sitting in your facility in Dehradun, where my home is, since 20th July. You guys have no understanding of priority. And I keep getting that weather is the issue. If Amazon, Blinkit, and MULTIPLE other delivery service can deliver, than you can too. It’s literally your job. You have just lost a long time customer. Don’t buy if you actually want your items.

Very poor quality, size issues and they will not return/ exchange the product

I would strongly advise others to think twice before ordering from Heads Up For Tails, especially if your order is time-sensitive.

My baby, Cookie, had just undergone cancer/tumor removal surgery, and I specifically ordered a recovery hamper for her. Before placing the order, I clearly informed the company that it was extremely time-sensitive and only proceeded because I was assured that delivery would take 2–4 days.

They asked me to handpick every item for the hamper, which I did. Every product was individually priced, and I even paid an additional amount—around ₹200—just for the presentation box. The entire order was paid in full upfront.

After taking my payment, there was absolutely no communication from the company. Two days later, I had to contact them myself to ask for an update. To my surprise, that was when they actually placed and confirmed the order, despite having already taken my money two days earlier. Even then, the order was not dispatched for another two to three days. Only after that was it finally shipped, taking several more days to reach me. In total, what I had been promised would take 2–4 days ended up taking approximately eight days, despite my repeatedly explaining that it was meant for my dog's immediate post-surgery recovery.

The most frustrating part is what happened afterward. I have sent multiple emails requesting a refund because the company failed to deliver within the promised timeframe. They have acknowledged that they were unable to fulfill the order on time and have repeatedly apologized. However, they avoid answering the actual question: How and when will my money be refunded?

To make matters worse, I even received a WhatsApp message saying they hoped my baby liked "the gift from them." It was not a gift from the company—I paid for every single item and the packaging. It was a gift from me to my baby.

A sincere apology is meaningless if a company acknowledges its mistake but refuses to resolve it by providing the refund that has been requested.

Based on my experience, this company took my money, failed to deliver within the promised timeline despite knowing the urgency, and has continued to delay a proper resolution. I would not recommend ordering from them, Companies like this exploit the fact that pet parents will do anything for their babies, especially during a medical emergency.

Review for Heads Up For Tails – Magarpatta City Branch,Pune.

Extremely disappointing & a big time trauma experience!!!

We purchased an expensive grooming package and took our 2-year-old dog for a regular grooming session. Instead of handling him professionally, the groomers had cut the hairs on his body and refused to do it on his face, tail, and paws, saying he was “not stable”.So they left him half way.
They made my beautiful boy look so bad....how ridiculous of them !!!!

If a dog could sit calmly like a human, we wouldn’t need professional groomers.

We are paying a premium price expecting trained experts who know how to handle pets.

After we complained, they said an expert groomer would come in 3–4 days and asked us to bring him again, but no one even called back.

Very unprofessional, careless and disappointing service for such a big brand. Truly a case of “Naam bade aur darshan chote.”

You should actually shut down your branch if you have no sense, atticate & talent to handle pets & customers....

I would strongly advice to all the pet parents to not waste your money & time for such a pathetic sevice...they are very very unprofessionals.

Very disappointed with Heads Up For Tails. The products delivered had a short expiry date, which is completely unacceptable when you're buying food for your pet. To make it worse, their customer support is of no help . poor communication, no accountability, and you're left chasing them for every little thing. Expected much better from a brand that claims to care about pets. Will not be shopping here again.

I have been a regular customer at the RMV 2nd Stage HUFT branch and have trusted you with my cat’s grooming multiple times.
This time, I clearly communicated that I needed a full service including a haircut for my cat. However, only basic grooming was done. When I questioned it, I was told to book another appointment and pay an additional ₹2,000 for the haircut.
This is not acceptable. I was explicit about the requirement, and it is your responsibility to ensure the requested service is delivered — not partially completed and then charged again.
As a regular customer, I expect transparency and professionalism. This experience has seriously damaged my confidence in this branch. If this is how repeat customers are treated, this will be my last visit.

Pathetic experience with the online platform and ordeal starts once you start talking to their customer care. Delayed deliveries, or for that matter no delivery also is common with them. All this is so common that you will get the same pathetic experience everytime.

Brought 2 jackets on sale for our dog in the same size as what we had brought in the store. Both turned out much smaller and the heads-up for tails team just kept quoting that they have a disclaimer during sale so won’t allow return or exchange though clearly the sizing is absolutely incorrect. Extremely unhelpful and not trustworthy.

I was twice delivered cat food i had not ordered and my cats wasted it. Then recently they sent me a huge bag of cat litter that i never use and had not ordered. Because it was taken out of its box but not opened they refused to refund my money. I am complaining to the Hyderabad police now

Heads Up For Tails is my go-to store for all my pet’s needs. The products are of great quality, delivery is quick, and the customer service team is always helpful. My dog absolutely loves everything I buy from here. Highly recommended to every pet parent.

Pet Oriented brand, with a huge variety of products and services

I gave a 5-star review to HUFT using Judge Me, which was immediately published. Received a substandard product and lowered my rating to 2-star, after company didn't address my issue, despite providing evidence, and HUFT and Judge Me removed my verified review.

Here are both my takes:

Original review intact below the dotted line, but updating based on my experience with HUFT. I used to purchase from them regularly on Amazon and even recommended them for cat food. The first time I purchased directly from their websites, I was delivered a sub-standard product that my cat wouldn't even eat without much coaxing. Product itself isn't the issue but it does seem to have counterfeit in the market. I got another packet and my cat is eating it fine again. This was a breach of trust.

*--------------Original Take-----------*

I have been buying cat food for years now, especially Farmina products. In fact, I used to buy this from HUFT on another online platform until they discontinued it. Came across their website and placed my order. Everything seemed smooth and seamless.

Coming to the product itself, as the review title suggests it's incredibly healthy and wholesome for your furballs. I only started feeding this to Duggi when she turned 2. The other dry food labels I fed her until then, such as Whiskas, Royal Canin, Sheba were all good but never stopped her shedding. She's now 5 and the last 3 years, Matisse has been my goto cat food. Duggi's coat developed a sheen and she hadn't shed since.

Farmina is indeed more "high-end gourmet" and thus expensive than other cat foods but given how the rest mid-range brands are almost touching the lower end of Farmina, it's only prudent to add some more bucks to your cat food budget and offer her the best.

If you're a cat parent, try their cat wands! Quite different from what's available usually in the market, especially love the one with shiny reflective tassels, and the clippable furry tail one!

I took my dog to the Heads Up For Tails Spa, and it was such a great experience! the groomers were well trained, gentle and used high quality products. They knew how to handle my dog from the start and make him feel calm. After the grooming, my dog looked clean, fresh and smelled amazing. The space was extremely clean and hygienic!

Very professional experience overall :) Will definitely bring him for his bath and haircut here every time.

The collection is amazing! I was buying for my friend's cat and was able to get treats, toys and accessories - all at one place!

My puppy goes crazy over the treats and the food!! He loves it so much. Thank you HUFT <3

HUFT is Dylan’s favourite place! My Dylan, 11 year old golden retriever, is allergic to gluten and chicken. HUFT’s Yummy in my tummy biscuits are a constant in our home because they are perfect for my Dylan. He just can’t get enough of them. Love shopping from here!

My dog (Sharu) love the sara wholesome food and the sara all treats so much. Thanks you heads up for tails for making such a healthy and tasty food.

I’ve been feeding my dog HUFT’s Sara’s Wholesome meals and Hearty Kibble for a few months now, and I can genuinely see the difference. The food smells fresh, looks clean, and my pup loves them! The best part is that it is made with real ingredients and feels home-style, not processed. Even the treats are healthy and perfect for training, especially Yum-Nums and YMT biscuits. Really happy with the quality and care HUFT puts into their food range.