supertails.com Bewertungen 

After placing the order, the delivery date is stated to be 6/7 days and after 3/4 days the order is cancelled giving different reasons. This business is being done fraudulently.

They are frauds. They delivered a big stock packet near the expiry date, when I asked to replace it as it’s supposed to be expired before the consumption, they denied it. They even accepted, according to their system details I was supposed to receive the product with next year’s expiry date and the one which I got is wrong. Even after accepting their fault, they said they can’t replace it, if it’s unopened we will return and refund the money back in 10-14 days (holding amount for two weeks) but if you order again, you will receive the same item. It’s like committing a fraud, accepting it and not being apologetic about it and dare to say they repeat it again. Frauds!!

If u r looking for something for ur pet...it's one stop solution...nice app

Be careful ordering from Supertails. They are using deceptive logistics practices. My order (ST311676612507) was marked as "Delivered" on 7-July-2026, but I never received it.The delivery driver called me multiple times because they couldn't find the location. Even after I gave exact apartment and flat details, they simply marked the order as delivered to clear their system without dropping off the package. No package was left with security or neighbours.This is a clear case of fake delivery updates. Customer support (Ticket 416220) has been unhelpful. If you need pet essentials urgently, do not trust their delivery tracking.

Worst buy body harness for my dog i spent around 12 to 1300 on that and its broken in a week and I didn't find there number and when I reach them they are not ready to replace it .....don't buy any products from this company

HORRIBLE WEBSITE !!!!! Money got debited and no order was placed , no customer care agent even cared to callback even after emailing and calling literally hundreds times , pathetic pathetic service , don’t ever even try to order from here !!

Its got one of the pathetic customer service. I placed an order worth 11,500 and I was informed that the order would be delivered the next day. I wait the entire day no updates on delivery. The 3 day I try reaching their customer service 3 times, no response. I drop an email and within 5 minutes I get a message on my WA that my order has been cancelled.

Very disappointed with the service. I ordered Firotail 57 mg pain medication for my dog and was promised delivery by 10 PM the following day. I waited all day and, when the order hadn’t arrived by 9 PM, I contacted customer service and was assured it would be delivered by 10 PM. After it still didn’t arrive, I called again at 10 PM and was informed by Zaid, the floor supervisor, that the delivery would now be made in the first half of the next day.

My dog has been in significant pain, and had I known Supertails would not honor its promised delivery timeline, I would have purchased the medication directly from my veterinarian. Being left without the medication overnight and having to watch my dog suffer is an experience no pet owner should have to endure.

I like the super fast delivery i got 30 min delivery here and the offers for my first order was really nice and i like how they sent me a gift for my snow.

Product delivered is of low quality full of moulds...contact cc shared photos ....but no help ...very much disappointed

Supertails is horrible. Thei customer service is the worst. I have placed 4 orders on Supertails, there are problems each and every time, and then getting gaslighted by the customer service guys, then wait for responses, all the while managing RUDE delivery guys. Supertails just takes your money, doesn't fulfil your orders right and then demands more than what they had delivered.I had ordered 8 tablets of Simparica trio (1 tablet each), thus getting a delivery of 8 tablets. When I decided to return them to Supertails, the delivery guy refused to take the order and asked me to return 8boxes (24 tablets). I explained to him that I had only rcvd 8, he insisted that I return 24.

The product was not delivered. They have not investigated. Their call center doesn't pick up or call back.

As a pet parent, this was my first experience with Supertailsand unfortunately, a very disappointing one.

Based on our vet’s recommendation, we opted for hypoallergenic Royal Canin food for our pet. We placed a prepaid order and even went through the verification process, speaking with Aparna from Supertails and Dr. Hema (their associate vet). We shared all the required details and were informed that we would receive a WhatsApp follow-up along with a free consultation.

While the initial communication did happen, everything stopped after that.

Our order was suddenly cancelled without any prior intimation no call, no explanation, and no clarity on the reason. Even more concerning, there has been no update regarding the refund of ₹3000.

Since then, I have made multiple calls to the toll-free number, but each time I am told that customer service, logistics, and service providers are all handled separately. Every representative assured me of a callback, but unfortunately, not a single follow-up has been received.

As a customer, this leaves me completely in the dark. There is no transparency on what went wrong, where my money is, or when I can expect a resolution.

This experience has been extremely frustrating and disappointing. I would strongly urge others to be cautious, especially with prepaid orders.

I am still awaiting a proper response and resolution from Supertails regarding my refund.

I hope this is addressed at the earliest.

The standard of Supertails has exponentially decreased in the last 3 months. It started with the wrong items being delivered to unavailability to pay from their website and today it reached a whole low when the medicines that were ordered on the 25 of march and were yo be delivered on 27th of march was not received. On call they said that the vet team had not approved it. This was for the same medicine that I have been buying from them for the last couple of yeras and the VET prescription was given to them earlier/

I would've given zero star if I had that option. I ordered cat food a week ago and it never got delivered to me. I only got updates about me missing the delivery on doorstep. While the truth is, no one came to my doorsteps and I received no calls from them.
It is such a disappointing experience and such a shame that brand is incapabilities are put on customers.
I called customer service twice and still these people didn't correct their mistake.
Never order from this brand if you want constant disappointment and no result.

Horrible website to order dog food, i have been ordering food worth several thousand every month from their website but since last 4 months , everytime payment gets deducted and order does not proceed and then i have to call them severla times, send email , send them proof of order and payment to get the order manually done

Worst vet service to trust on. They just show off the product line but not in service and customer satisfation. Our pet would have died if we had waites for their vet.

The free gift delivery partner till mrng he is saying only one thing cmng cmng now time is 6:11 evening where he is

They use a really bad delivery service that guarantees you don't receive the product.
After that they are very difficult to get refunds from. Had to call them multiple times and finally make threats before they would refund for an undelivered product.
Buyer beware

I ordered medicine for my dog from Supertails earlier, and during checkout it asked for details like my dog’s name and birthdate. I didn’t think much of it at the time—but when my dog’s birthday came around, they sent a super cute birthday card along with some funny little goodies for my dog. It was such a thoughtful surprise.

Truly made my day. Love how much this company cares about pets and their owners. Thank you, Supertails!