HOBIBEAR.CO.UK Bewertungen 

Don’t buy! Awful customer service. Bought wrong size and was told to sell to a friend or get a discount on a new pair. Said I wanted a refund and they sent the same email back or told me to pay shipping costs to Germany. BS company.

If I could give no stars I would! Do
Not purchase from them. The shoes arrived in a plastic bag, are not true to size, and cheap plastic and the ‘easy return’ is non-existent.
They offered me to keep the shoes (that don't fit) and sell on with 20-30% off the original cost off another pair and keep the originals. Keep asking for a return address (5 emails later) They are now saying the cost of return is high!, shouldn’t be to a UK address as stated in their advert. I have a dispute in with Klarna and have sent them all the email correspondence. Just in case HB reply with they have no correspondence between us!

Wow! I don’t even use ChatGPT to write this review! Absolutely scam and totally s..th ! Shoes took two weeks to arrive and was wrapped in plastic, no box , just a parcel bag! I paid over £40 pounds for pair of shoes and seen exactly same shoes for £25 on SHEIN ! Also shoes is smaller then actual size ! Avoid!

A really but customer service. I wanted to return my shoes as soon as I tried them. Really too wide all around my feet.
They offered me all sorts of discounts and their reason was the cost of the post but, they were happy to swap them for something else 🤦‍♀️🤦‍♀️🤦‍♀️.
I finally managed to get an address and their ok. Once I sent them, they asked me to wait patiently for the refund. Nearly a month later, I am still waiting.
Really bad way of making money 💩💩💩💩

Order HBUK89669
You send shoes from China, despite saying dispatched from Manchester!
When shoes arrive totally incorrect sizing, not even close!
Contact the provided email, and just like all other reviews on here you send the poorly constructed email telling me to sell and offer ridiculous amount compensation! This is not in your returns policy! I have sent you further 4 emails, all of which are coming back as undeliverable! This is a really disgusting tactic to stop people requesting refunds.
You claim on here to reach out to customers via Trustpilot, we'll if and when you do I want a UK return address and RMA number. I will also be registering a PayPal dispute as I have proof of you blocking emails.
You need to up your customer service and look up the meaning of customer service.
Let's see if you reach out?!

HBUK88894
I ordered school shoes in a UK size 3 based on the measurements provided on the Hobbi Bear website. When the shoes arrived, they were considerably larger than a 3, closer to a UK size 5 meaning my child could not wear them at the start of the school term.

I contacted customer services and was initially offered a 15% refund and a 20% store voucher, which was not a suitable solution because I would still need to purchase replacement shoes elsewhere. The company later agreed that I could keep the shoes and receive a replacement pair in a smaller size free of charge, I accepted this offer. However, after several days I received no further response, and automated messages indicated that my emails could not be delivered.

I subsequently opened a PayPal dispute, and the company agreed to refund the purchase price. However, I still need to pay return postage costs of approximately £10 to £15 to send the shoes back to Germany. This is not a UK based company and they are deliberately misleading about this. I will write this review on all ads I see online to ensure people are well informed.

Hobibear are as shit a company as the reviews say. I only ordered because the shoes were on sale and very cheap so I thought I'd take a punt. Two days after the order was confirmed I received an email telling me 'there is something wrong with your account, order cancelled'. There is nothing wrong with my account, they obviously ran out of stock and their stock system doesn't work properly. I won't bother again.

Trying to return shoes but Customer Service is very obstructive. Been offered 15% back and sell shoes to à friend or someone else. Been offered a replacement pair of shoes.. nice but nit what I want. I just want to return and refund which they clearly don't want to do ..

Disgusting customer service. Do not recomend. STAY AWAY!!
I ordered shoes which are uncomfortable.
I emailed them and asked how to return the shoes as there website states clearly that theybhave easy returns. This is a LIE!
I still have no idea how to return these shoes to get a refund. They responded by saying I should resel the shoes and they would give me 15% back or I should give them to a friend. They said shipping them back for a refun will cost me alot of money.
I dont see why I should be paying to return them especially if they know it costs me alot of money!
I have asked twice on how to return with no answer.

UPDATE – Order HBUK76355 (UK order)
This review concerns one genuine UK order with Hobibear.

I am posting this update on Hobibear's international Trustpilot profiles so customers worldwide can see how my complaint has progressed. I am not claiming to have ordered separately from each country's website.

After approximately three months and around 50 emails, Hobibear has now finally confirmed in writing that they are prepared to issue the full £41.36 refund for the trainers I did not receive.

However, they want me to withdraw my bank dispute first. I have declined to do this.

The £41.36 is simply recovery of the money I paid for goods I did not receive.

My separate complaint regarding three months of chasing, repeated emails, inconvenience and complaint handling remains unresolved, and I have now asked Hobibear management to consider reasonable compensation/goodwill for this.
I will continue updating this review factually as the situation develops, including if Hobibear brings the matter to a satisfactory conclusion.

Order HBUK76355 – United Kingdom

*Update* I mentioned in all of my emails to them that I understand that I must ship the return to their address in Germany, however, I have just seen another review where someone managed to get a return address in the UK.

I am trying to return my order but their customer service is being awkward and unprofessional.

I have now received three (poorly written) emails back from them. None of them acknowledge my name, nor do they have a sign off at the end of the email.

The first says “we have a simpler way”, wanting to give me just 15% back and a 20% off my next order with them.

The second started with “thank you for choosing HOBIBEAR” was one big paragraph saying they can send me another size or a different style of shoe.

The third demanded that I send them photos of the shoes before return them. They also attempted to bargain with me, upping the “compensation” to 30%.

I just want to return my shoes. It seems as though it will be a long process to get my £110 back, if I do at all that is.

A follow up to my previous review the message is the same: beware and stay away! I have managed to secure my refund eventually via paypal after 2 months and after appealing the case! Hobibear was obstructing and playing games till the end. I posted return to Germany. Provided all photographs they requested, paid extra costs of shipment and they refused accepting that delivery! It took me 2 months! Now they responded to my review asking for more details to verify I am a genuine customer!

If I could give it 0 stars I could! Shoes were so expensive for what they were - really cheap quality. I bought 3 to try on between 2 of us. Sizes were way, way off even though we measured our feet in mm. The real problems start when you try to return them for a refund! I was sent multiple emails saying, keep them for 30/40% refund but I'd spent £115 on 3 pairs of shoes so I wanted the money back. They tried to warn me that I'd have to send them to Germany to get the refund but after a lot of back and forth they sent me a refund address in the UK. That all took over 1 month and I've not seen any money back yet. Massively regret my purchase.

BIG MISTAKE BUYING OF THIS COMPANY AVOID AVOID AVOID AT ALL COST THE MOST DISGUSTING COMPANY OUT I ORDERD A PAIR OF SHOES AS I SUFFER WITH RA and I got hammertoes and claw feet due to it I received them I contacted them same day to return as they wouldn’t fit the email I got back was disgraceful THIS IS THE EMAIL OF THEM We are sorry that this pair of shoes is not suitable for you.

We understand your needs, but we have a simpler way that we would like to share with you first.

In order to minimize the cost and effort of your return, we would like to make the following suggestions to you:

We suggest that you keep this pair of shoes, perhaps resell them or give them as gifts to friends. As compensation, we will refund the 15% discount amount of your current shoes and provide you with a 20% discount coupon for your next order. If you have already placed an order, we are happy to refund you 20% discount on the total amount directly!

After keeping the discount, you can use the discount to purchase other products directly without going through the return process (such as mailing a package). This saves you time and energy, and we hope to meet your shopping needs.

Do you want to keep this pair of shoes? If you want to return the goods, we are also happy to help you. I they except me to order again of them. THEY ARE A DISGUSTING COMPANY DO NOT BUY FROM THEM I have contacted PayPal hoping they can sort it for me but no paypal has took this disgusting company’s side so thanks to these and PayPal I am out of pocket for a pair of crap shoes that have gone in the bin thanks a lot advice if they say they have contacted you that another lie from them because they do not they just rip people off

Horrendous company to deal with. Shoes vary vastly in size between styles. Returns process is ridiculous, tortuous and expensive. They refuse to take responsibility for faulty products. Avoid at all costs would be my advice.

If there was a zero star that would have been it. Where do I start? Pretend to be a UK business but it is send from China taking weeks to arrive. Pulled apart in 2 weeks and then the fun started, back and forth wanting photos and videos, blamed me first and refuse to give refund, hear this... the reason because I used it they wont refund it WTF. Absolutely refuse refund and to make it a bigger joke after me not accepting a ridiculous 10% discount the offered to SELL me glue at a 10% discount to fix the shoes, luckily I paid through PayPal and Hobibear was quick to response but even then the closest I got was another pair as this is obviously cheaper for them than paying a refund. An absolute joke!!!!!!

Another one who should have read the reviews! Product ships from China via a courier that uses Evri in the UK. Evri misdelivered the parcel and there’s zero answer from Hobibear customer services about a refund - Evri of course can’t refund me directly. Shoes might be ok if they’re correctly delivered and fit you, but you’re very much gambling on the delivery and the fit as there’s zero customer service or capacity to realistically make returns.

Never again!! Ordered a UK size 11 for my husband and we’re sent a UK 12. Won’t refund or replace and insist I have to pay for return.

Constantly emailing with offers of money off despite being asked not to contact me again

Now £40 down on a pair of shoes I doubt I can resell

Did not like shoes as made my feet look likd a clowns. Tried to send back but they offered a discount on another pair. Finally gave me an address to return which cost me £9 plus as has to go to Germany.
After 2 weeks waiting for refund they appeared back at my front door.So i am now down £9 plus cost of shkes

AVOID AT ALL COSTS. These are both dreadful shoes and a dreadful company. If you want to try them, do not buy direct is my advice. I believe they are sold on Amazon too.
I saw them online and should have researched further (my first error) as they appeared to be from a UK website, THEY ARE NOT A UK WEBSITE. They took several weeks to arrive as it turned out they were coming from China, I immediately tried to cancel the order but they wouldn't reply to my messages.
On arrival, they were fine to look at but were nowhere near a UK size 6 as promised. I immediately contacted them and asked for a refund as they were too small. Here is the next and biggest problem. They don't reply quickly, it's usually the middle.lf the night and days later and most especially they do not want to give you a refund at all. They try suggesting you keep them, give them to a friend, sell them. Basically anything so as not to get a refund. Then they offer 25-35% off if you keep them. If you keep.insisting that you want a refund they eventually ask for endless pictures of them from all angles.
For anyone who then gets agreement to send them back you then never hear another thing and don't get your refund.
My second mistake was buying them.and paying by PayPal who wouldn't take up the case unless they put a mark on my credit file that it was a dispute, despite the fact I'd paid for them so I was in no debt to PayPal at all!

Please go elsewhere for barefoot shoes, Zara do some really good ones for the same or less money!