HOBIBEAR.CO.UK Bewertungen 

Very unhappy with the customer service, this company appears to be a UK based company, but it is based in China.
I usually check the trustpilot reviews before I buy anything, but frustratingly for some reason, I did not on this occasion!

I’ve been trying to return a pair of shoes for a week or so now. I just get suggestions of keeping the shoes and getting 20% back and reselling them then I was given an address in Germany to return them to, but no option to put a contact number or contact name on the phone so Evri won’t accept them to deliver them.
Now they said I should swap them for another pair of shoes.
I just want my money back and I just want to return the shoes. It shouldn’t be that difficult, but clearly it is and I imagine I will not get my money back again which is very frustrating.

DISGRACEFUL BEHAVIOUR FROM THIS COMPANY WHO DESPITE SENDING DAMAGED GOODS CONSTANTLY OFFERED DISCOUNTS OF 10% 20% AND FINALLY 35% INSTEAD OF ACCEPTING A RETURN...FINALLY THEY INSISTED I SHOULD RETURN GOODS TO AN ADDRESS IN U.S A. DESPITE ORDERING FROM .CO.UK. THEY ALSO REFUSED TO PAY POSTAGE DESPITE WEBSITE STATING THEY WOULD PAY POSTAGE..
**AVOID AT ALL COSTS**

Do not buy from, returns are to Germany at your own expense if in the UK. Customer service is awful. They try to force you to accept a 20% refund on the items rather than returning. There is no mention of any of this on their website or when you are buying from them. Had I known I would not have bought from them in the first place.

I accidentally put the wrong email address on my order so didn’t receive email confirmation - when I emailed customer service about the order, they responded super quickly with the tracking info I needed.
No issues at all with delivery. I thought it was pretty quick considering it travelled from China… much better than another barefoot brand I have used!
Brilliant product too. Good quality and super comfy shoes.
I’m sorry to see that others haven’t had a great experience but I’m pleased I didn’t let those reviews put me off. Will purchase again (but next time I’ll give them the correct email info!)

People complaining about the shipping time and return cost clearly can't be bothered to even read the T&Cs! All shoes I've got from Hobibear are of high quality and most importantly they are made to fit a human foot - wide toe box, flexible sole and overall very comfortable.

Don't bother. The shoes are cheap made Chinese products and don't have a return address in the UK so you'll be paying over the odds to return them. Which is likely, because the sizing was so poor.

Beware all UK customers that this is a Chinese factory drop shipping from China.
Their returns depot is in Germany and they will expect you to pay to return any product there.
I needed to return a pair of child shoes and it cost me £15, a 1/3 of the value of the shoes. They were then returned to me weeks later with no reason as to why.
Their customer service is non-existent.
Be warned.

Items take 9 days to arrive and return postage is £30+ to America.

Wrong size shoes so tried to return. 5 Emails back and forth to get the return address which is not on their site.

Avoid like the plague! Save yourself!!