Best Holidays Car Parking Bewertungen 

87
TrustScore 4 von 5

4,0

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Das sagen Bewerter

Bewertet mit 3 von 5 Sternen

The drop off was fine, called on way to check arrival time and short wait for guy to pick up car. However It took an hour to get picked up after our holiday, despite calling as instructed after baggag... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Context: this was our 9th holiday car parking this year. Experience: Exemplary! Driver was already waiting for us on departure and was cheerful and courteous at 5AM. On collection, the car wa... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The experience of meet and greet parking was better than expected, not knowing how it would go when you have a flight to catch. The price was competitive, and the whole experience went smoothly. A mem... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Parkplatz

Vom Unternehmen geschrieben

Best Holidays Car Parking ltd. is the UK market leader in airport parking providers, with its extra feature of advance booking. Best Holidays Car Parking ltd only uses reputable parking slots which are fully insured and maintain a high customer satisfaction rating. We offer free amendments and cancellations if you choose to book flexible product.


Kontaktinformationen

4,0

Gut

TrustScore 4 von 5

87 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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4,0

Alle Bewertungen

(87)

30 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

Please never use Holiday car parking

Please never use Holiday car parking ! After we booked the meet and greet parking option at Stansted Airport and received the confirmation, we drove to the airport on07.03.25 and we called the parking company . To our surprise the company told us that we don’t have a reservations , this was because they did not received our booking confirmation from the Holiday Car parking website. I had a printed copy of our reservation and luckily they managed to help us, however we needed to drive to their venue and pick up the driver who returned to the car park in our car after we got dropped at the airport. I contacted Holiday car parking on the day by email sharing the issues regarding the booking and they never responded. I will never use Holiday car parking website! Please be aware!

7. März 2025
Bewertung ohne vorherige Einladung
Best Holidays Car Parking-Logo

Antwort von Best Holidays Car Parking

Dear H.A,

Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience and confusion you experienced with your booking on 07.03.25.

We have investigated the issue with the service provider and discovered that, due to a technical error, they did not initially receive the confirmation of your reservation from our system. As a result, they were not aware of your booking when you first contacted them, which understandably caused concern.

Fortunately, after being contacted, the service provider got in touch with us and we were able to immediately confirm your reservation. We’re relieved to hear they were able to accommodate you and complete the service despite the confusion, although we understand the extra steps you had to take were frustrating and not what you expected from a "meet and greet" service.

We also want to sincerely apologise for the lack of response to your email on the day. This is not the level of service we aim to provide, and we are reviewing our internal processes to ensure this does not happen again.

Your feedback is incredibly valuable and helps us improve the experience for all of our customers. We are currently working with the service provider to ensure better communication and system reliability moving forward.

If there’s anything further we can assist you with, please don’t hesitate to reach out.

Kind regards,
Customer Support Team

Bewertet mit 1 von 5 Sternen

Terrible service

Terrible service. I had to wait one hour for my car to be delivered back when I returned to Gatwick. My flight was on time and I had supplied all details in advance. I had 2 children, and it was midnight. I will never ever use Safe Parking again.

20. Februar 2025
Bewertet mit 1 von 5 Sternen

50 mins to collect my car!

I called 30 mins before arrival as instructed, i was asked to call 10 mins before arrival which I did. I then ended up waiting 50 mins for the car to be collected and the man collecting it had no paperwork whatsoever.
I tried to call both numbers while waiting and was continually ignored. When i finally got hold of someone there was no apology. I am expecting my money back and the car to be available straight away upon my return.

31. Jänner 2025
Bewertet mit 5 von 5 Sternen

All went well 👍 I was a bit skeptical…

All went well 👍 I was a bit skeptical at first as couldn't find much on the company and tried to check it was all legit. Anyway took the chance and e everything was fine. Good communication via emails. We booked liverpool imagine car park (have done so previously with other booking agent) and they had our booking on the list when we got there, not sure if it had anything to do with who we booked it through or not but we noticed our keys had an inside label on them so was parked inside 🤷🏼‍♀️
It was also the cheapest booking agent too, so all good and would use again

23. Jänner 2025
Bewertet mit 5 von 5 Sternen

The Meet & Greet parking at Heathrow…

The Meet & Greet parking at Heathrow was fantastic! I wasn’t sure what to expect, but the process was smooth from start to finish. The price was reasonable, and the staff were very professional. They called us while we were on our way to reassure us everything was set. On our return, they contacted us as soon as we landed and had our car waiting at the terminal. Highly recommend!

9. Jänner 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Very rude attendant and agressive

We arrived at the airport 1 hour early due to flight arriving early, getting through arrivals quite swiftly, I called the attendant, who started to shout at me down the phone, why was I early and I was going to mess his schedule up. I apologised to him. He said, I had to wait 1 hour, to which I said, my car has a tracker on it and it is showing as 10 minutes away. Straight away he started to threaten me, saying, well you see if you can come here and get the car. I tried to say to him, I was not threatening him, I was just asking why would it take an hour if the car was 10 minutes away, also wanted to say, if as I was close by, I could just jump in a taxi and get to them instead of waiting 1 hour. He would not listen, he said that I needed to send him a text message apologising to him for my behaviour, otherwise he would be holding my car and he challenged me to try and come to the location. I found the behaviour quite bizarre, as I have only ever used meet and greet at airports and never experienced anything like this. I was quite shocked. I sent an apology text message, the car was in the car park waiting for me within 15 minutes, so don't understand how he managed to turn it around so quickly. I waited in the car park for the car only to be told the driver had to go off quickly and the key was left by the wiper. I wont be using them again or recommending them to anyone.

17. Jänner 2025
Bewertet mit 1 von 5 Sternen

AVOID THIS COMPANY AT ALL COSTS!

Awful "service" received!.
We booked with this company for a Meet&Greet parking service at Stansted airport, last week of December 2024.
Communication prior to the trip was OK.
On the day outbound trip, the phone number provided in the instructions did not work and we had to stop in the motorway and calling several times to get someone to answer and provide instructions.
On the return trip, we followed agin the instructions and were made to wait fron an hour in the cold at Stansted airport. After several calls, we were offered to be picked up in a nearby hotel since it was "very busy day". We were driven for 25 mins to a public car park located in Harlow, where our car was parked.
Although we were picked up outside of the airport, we were still requested to pay for the 10£ of the entrance fee. We found our car in a complete mess, incredibly dusty and dirty, suggesting it had being used to trasnport construction workers or material and the left side mirror broken, as we noticed a few days later. No excuses, justification or anything.
AVOID THIS COMPANY AT ALL COSTS! YOU HAVE BEEN WARNED!

30. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Horrendous. Do not use.

Would give zero. We booked a few months ahead and received loads of emails in the run up to our trip so of course we assumed it was all secure and ready to go. We called the phone number provided 20 mins before our arrival to Bristol airport to be informed that there was no booking for us. The first person we spoke to couldn't have been more unhelpful. We eventually found another phone number and that person was useless too. By this point we are driving around and around the airport because you can't stop anywhere, 2.5 hrs before our flight with two kids in the car. We eventually had to park in the multistory because there was no where else to go and it cost £210! This was on the 17th Dec 2024. We have just now received our refund (3rd Jan 2025) for £2 less than our original booking! Absolutely shocking service. Not even an offer of half of the extortionate extra payment as compensation and then to not refund the full amount! Awful awful awful. Do not use.

17. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

DON'T USE THEM

I would give them a 0 but that's not an option
I followed all of their rules only to find out they hadn't made any arrangements to have my car collected at drop off. They then said, when I was already in the airport, that they were sorry but they can't facilitate my booking.
I made the booking 2 months in advance to make sure this didn't happen, followed all of their guidance in numerous emails and rang when we were 20mins away from arriving.
So, with 2 kids in the car and no time to make other arrangements, we had to go for the next cheapest car park which was £210! No time to look at other, similar providers and no time to park away from the airport and travel in.
They offered a refund, not for the price I ended up paying, and then refunded less than I paid!!
I will never use these guys again and will be going out of my way to tell people not to.

17. Dezember 2024
Bewertung ohne vorherige Einladung
Best Holidays Car Parking-Logo

Antwort von Best Holidays Car Parking

Hello Andy Arnold,

We sincerely apologize for the inconvenience you experienced. Unfortunately, the service provider ceased their operations without notifying us in advance, which led to the issues you faced on the day of your parking. We deeply regret the hassle this caused and understand how frustrating this must have been for you.

At Holiday Car Parking, customer satisfaction is our top priority, and we take every complaint very seriously. Regarding the £2 processing fee you mentioned, the payment gateway applies this charge as a processing fee, which is unfortunately beyond our control.

To make up for the inconvenience caused, we have refunded your payment in full. We hope this gesture demonstrates our commitment to ensuring a positive customer experience.

Please feel free to reach out to our customer support team via email, and we will do our best to provide appropriate compensation for the inconvenience caused.

Our Support email is: info@holidayscarparking.uk

Thank you for bringing this to our attention, and we hope to serve you better in the future.

Bewertet mit 3 von 5 Sternen

Read the T&C in detail before booking

The price seemed pretty good but didn’t make it clear you have to pay the fee for the driver to enter and leave the car park, resulting in £20 of charges. My car was absolutely filthy when I collected it so I’ve also had to pay to have it cleaned. I wouldn’t recommend or use them again.

21. November 2024
Best Holidays Car Parking-Logo

Antwort von Best Holidays Car Parking

Hi Candice,
We are extremely sorry for the inconveniences caused. Airport entry and exit fee are always excluded from the booking price because these charges are directly collected by airport staff and clearly mentioned in T&C. if you need any further assistance please write us at info@holidayscarparking.uk

Thanks
Holiday Car Parking Ltd

Bewertet mit 5 von 5 Sternen

Airport Parking

Drop off at the airport was great and also the pick up was so quick.

26. November 2024
Best Holidays Car Parking-Logo

Antwort von Best Holidays Car Parking

Thank you so much for your love and support

Bewertet mit 3 von 5 Sternen

On drop off there was a delay in the…

On drop off there was a delay in the car being picked up but there was a lack of comms as to why. On returning the comms was better as i was advised to wait in the terminal building for 15-20 minutes but it ended up a wait of 50 minutes.
I have emailed holidayscarparking.uk twice for a VAT receipt and have not had a reply as yet.

25. November 2024
Best Holidays Car Parking-Logo

Antwort von Best Holidays Car Parking

we are very sorry for the inconvenience we are investigating the matter with service provider and will come to you with any compensation we could provide.

Bewertet mit 4 von 5 Sternen

Efficient and polite

Efficient service, very polite driver and all round great customer service. Would definitely use them again.

1. Dezember 2024
Bewertung ohne vorherige Einladung
Best Holidays Car Parking-Logo

Antwort von Best Holidays Car Parking

Thank you so much for your love and support.

Bewertet mit 5 von 5 Sternen

Great customer service

Due to an accident I was unable to take up my booking. This company was marvellous and gave me a refund. I was totally satisfied and would recommend them

28. Oktober 2024
Best Holidays Car Parking-Logo

Antwort von Best Holidays Car Parking

Thank you so much for your love and support. we always care about our customers.

Bewertet mit 5 von 5 Sternen

The experience of meet and greet…

The experience of meet and greet parking was better than expected, not knowing how it would go when you have a flight to catch. The price was competitive, and the whole experience went smoothly. A member from the company contacted us whilst we were on our way and reassured us that he would be there to meet us. On return a member contacted us as soon as the plane landed, and once contacting them again after collecting the bags and making our way to the meeting place there was someone there with our vehicle. Thank you guys

17. September 2024
Best Holidays Car Parking-Logo

Antwort von Best Holidays Car Parking

Thank you so much for your love and support.

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