Stanstedairportparkingservices Bewertungen 

Awful service, DO NOT USE!

Called when we landed no answer for over 30 minutes, then when we did get through they advised 30/40 minutes, then advised we would need to walk to a different carpark, much further away - so not meet and greet!

We then had over an hour wait for our car to be delivered, with no contact from them to keep us informed, we called and called phones not being answered when we did get through and moaned about the time they put the phone down! so we were left just waiting and waiting with no time line provided!

AVOID- I booked this parking through the official Stansted parking website so you would expect a good service to be given. This was not the case. When we dropped the car off we were told by the man that we were to call when we landed when collecting our car and it would be the same meeting point. When we arrived back I tried calling the phone number provided to advise we had landed however this took 3 attempts before we got an answer. We were told to head to a different car park for collection. We headed to the car park specified. After waiting 10-15 minutes we called back for an update on how long the car would be to be told it was up to a 40 minute wait. 40 minutes passed and still no sign of the car. We called back to which they advise they would check on the status for us and proceeded to put us on hold. We were on hold for 15 minutes so decided to put the phone down and call back. A man answered the phone again and stated he would check the status again and put us on hold for another 10 minutes. We were nearing an hour of waiting for our car. We called back again after being on hold and was meant by the worst customer service. They put the phone down on us and when we tried calling back they would not answer. We were waiting for nearly 2 hours for our car. We only got an answer when we messaged the number and advise that police would be involved if they did not let us know what was happening. Do not book with this company. Rude and unprofessional service and I will not being using them again.

We received a fine from NSL the car park management 2 weeks later, due to their driver not leaving the car park for over 1hour & 20mins. later.
They will not respond.
ATTROCIOUS

Booking Ref: CYPD-020808

We were asked to call 30 min before airport arrival. Nobody there so called number again. Told that driver was coming from Cambridge and was late on shift. In the end we were forced to leave the car and key in the carpark or risk missing or flight. On way back again choas. Car had been parked in green carpark simply based on the scheduled arrival time but this meant cost to get out of the carpark had doubled. When car was picked out it looked like it had been parked on a building site. I would post pictures if I could,
Dont be misled by the headline price as you are responsible for paying the short term parking fee which in this case was £13 on arrival and £21 on exits.
Absolutly appauling service ...... Dont use them

Do not use . Given wrong instructions on drop off . On arrival went to correct area to collect and after several calls found that the driver had dropped the car off 20 minute walk away . The driver had abandoned the car and left the key on the wheel . Car stank and was covered in dirt . Tried to complain and the guy on the phone was rude and abusive to my wife . It also cost extra parking money as the driver had dropped of car before we even called at baggage reclaim .
DO NOT USE

Awful service never use again have to wait for your car to be brought back. Never helped with my case have a disabled husband. Driver said to me is that your case I said yes all he did was leave my keys and exit ticket on it . Awful no thank you no good bye just walked off ! Would never use again !

I had a really disappointing experience with SPS Meet & Greet at Stansted airport and wouldn’t use them again.

To start with, the booking confirmation instructed us to go to the Orange Zone at the airport. When we arrived and tried to enter, we were told we were in the wrong place and we therefore had to reverse from the barrier and awkwardly manoeuvre through a queue of vehicles. After struggling to get hold of SPS, we were redirected to the Green Zone multi-storey, where we then had to wait for a driver to collect the car. On top of that, we were charged an unexpected £13 parking fee simply for waiting there, which was never made clear when booking.

I also have a vehicle tracking app, so I could see exactly where my car was taken. The driver told me it would only be stored a few minutes away and around 3 miles from the airport. In reality, it was driven over 10 miles away, taking around 30 minutes.

The most concerning part, however, was what happened while my car was in their possession. A couple of days later, my tracking app showed the car was taken out on an additional 11-minute journey. The journey started and ended at exactly the same location where the vehicle was being stored, so there was no legitimate transport or operational reason for it. The trip also recorded an average fuel consumption of just **12 mpg**, which strongly suggests the car was driven very aggressively. My vehicle is a high-performance car capable of 0–60 mph in 3.2 seconds, so it appears someone simply took it out for a joyride before returning it to the compound. That is completely unacceptable, especially when you’re paying a company to look after your vehicle.

Collecting the car was even worse. We were told to call after clearing passport control and were advised it would take around 40 minutes. We ended up waiting almost two hours. When they finally arrived, they didn’t even have my car. Instead, we were loaded into the back of a van with our luggage and driven around 30 minutes to their storage compound to collect it ourselves..

The compound itself was on rough gravel and uneven ground, completely unsuitable for a performance car. When I finally got my vehicle back, the wheels were covered in dust, mud and gravel.

Overall, this was nothing like the convenient “meet and greet” service that was advertised. Poor communication, unexpected charges, misleading information about where my car would be stored, excessive waiting, unnecessary use of my vehicle, and an inconvenient collection process made this a thoroughly disappointing experience. I would not recommend this company.

AVOID MEET & GREET ORANGE CAR PARK! Awful service, waited 1.5h for my car with 2 toddlers in the middle of a car park (not the one I booked).
When I finally got my car 50 miles was gone and mud all over my interior!(I had it valeted before I dropped it off) Multiple people with the same issue including my elderly grandparents and a wheelchair user, turns out our cars were over 30 miles away in the middle of a field not in a secure car park! I paid for meet and greet in orange to avoid long walking with toddlers so being sent to a car park furthest away then waiting over a hour for my car was not what I paid for!! Awful service and communication I had to ring 5 times until my car turned up! Will never use again.

Horrendous please do not use! Pay a few pounds more and save yourselves a stress or you will be late for your flight and waiting almost 2hrs for a pick up from a doddgy field full hardcore and cars squeeezed in! Impossible to speak to anyone, noone cares!

Scammers parking vehicles in a field. Inadequate transport to and from airport. Overcrowded transit buses and long wait times. Local council wants to shut them down for a reason!

DO NOT USE!!!
Awful service, thought the car was stolen when we got back, only managed to recover the car as we found it on the app and walked to where it was parked then unlocked using the app. Had to threaten to call the police to find that they left the key above the tyre. The mobile phones provided was disconnected and the landline worked but the operator said he would call back but never did. Chat GPT helped to find the landline and another mobile phone and the man who answered was super rude and nit st all helpful. Not a meet and greet after all!

AVOID AT ALL COST
Would have given zero stars!
When booking, everything looks very professional. I've booked Meet and Greet before and had had no problems, but this is not a bone fide Meet and Greet Company. When collecting the car, it was filthy. There was mud everywhere and a strange orange liquid running down areas of the car.
Also, when you arrive, they park in the Orange Car Park and you have to pay their fees of £13.00 for Entry then a further £13.00 on Exit.
I CAN'T STRESS ENOUGH - PLEASE DO NOT USE THEM!

DO NOT USE
I had a terrible experience. My car appeared to have been used as a taxi while it was in their possession. When it was returned, it had over 100 additional miles on the clock, almost no fuel left, and all of the carpet mats were heavily soiled.
To make matters worse, the two rear seats had been raised and also were used for extra passengers. clearly suggesting the vehicle had been used to transport extra passengers.
This is completely unacceptable and a serious breach of trust. I entrusted my vehicle to them and expected it to be treated with care and respect. Instead, it was returned in a condition that raises significant concerns about how it was used.
I would strongly advise others to avoid this company.

When I arrived they did not answer my phone a hour .It’s bulshit

Do not book with them, I came back to my car covered in mud and damaged! Not only was the mud in the driver seat, it was also on passengers side and the back! I e-mailed them twice with no response.

AVOID AT ALL COSTS!!

The worst company I've had dealings with. I came home after a 3 days trip to a hole burnt into my passenger seat clearly from a cigarette. As well as this the car stunk of cigarette smoke (I am not a smoker myself!) and chewing gum had been wedged into the passenger side handle!!?

You try to complain and they just ignore you continuously. Would not recommend even to my worst enemy.
Avoid!

I would rate this with ZERO stars if I could.

We parked to pick up family arriving from abroad. It took us over 15 minutes to find an available parking space to park. The machine (for us to pay within 30mins) would not accept cards and was cash only (banana republic?) and there was a queue for over 5 minutes at the exit turnstile to pay and leave.

For this we had to pay £21… 32 minutes including the driving around… for an actual parking time of 12 minutes (and a long walk to the terminal and back).

This is a ripoff. Extortionate. Unwelcoming. Impersonal.

I will not be picking up people from Stansted again.

Terrible company.

On the last day of our holiday we received a call from Essex Police saying the car had been stopped as the company had been driving it around uninsured. Essex police moved the car to the long stay car park, which fortunately for us only cost us £48 to retrieve as we were flying home that day. If this had happened on the first day of our holiday it would have cost us £500 to get the car out of the long stay car park!! Essex Police said they are having numerous issues with this company and are trying to stop them operating.

Stansted official meet and greet parking were extremely helpful in helping us retrieve the car.

AVOID this company at all costs. Completely unprofessional service.

I strongly recommend that you do NOT use this company.
1) The car was left in the short stay car park for the duration of my trip. It was NOT taken away from the car park so I was left with a bill for £267 on my return. The controller from the company told me that the ticket to exit the car park was on the dashboard of the car. It was not. The only ticket in the car was the original ticket I entered the car park with. The controller assured me that all I would have to do was tell the car park company that I was leaving and I’d have to pay £13 exit fee. I tried this, and the help desk for the car park told me that the car hadn’t left the car park for the 4 days after my arrival, hence the high parking charge. SPS would not answer my calls after some time and just left me to sort out the problem myself. On the advice of the car park help desk I’m reporting SPS to Trading Standards and the police.
2) All the money in the drinks holder vanished. There was probably around £20-£30 in the holder that I left for paying for parking. SPS said that they were not responsible for valuables left in the car. Although I understand this, I didn’t expect all the money left there to disappear.
3) You simply don’t want hassle when you return from a journey. This was the last thing I needed at the end of a long day. I made a mistake. I thought that this was the official parking company at the airport. It is not. I seriously recommend that you are more careful than me and ensure that you’re using the official company.