Homecure Plumbers Bewertungen 

110
•
TrustScore 4.5 von 5

4,5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Excellent customer service: fast response, friendly and professional. The engineer was also friendly and approachable and arrived within the pre-booked time slot. He carried out my boiler service effi... Mehr ansehen

Bewertet mit 5 von 5 Sternen

After hearing some rather alarming sounds from my boiler I called Homecure to investigate the issue. The fault was found quickly and the engineer took his time to explain my options to me. As my boile... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We were very happy with our repair from Homecure Plumbers. We initially called around 7pm in the evening and was told a engineer could be with us between 8-9am the next morning. A lovely chap c... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Klempner

Vom Unternehmen geschrieben

Homecure Plumbers provides emergency and general plumbing services which include Boiler repairs and servicing, Boiler installation and maintenance, Drain clearance and problem solving of all domestic plumbing issues.


Kontaktinformationen

4,5

Hervorragend

TrustScore 4.5 von 5

110 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

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4,5

Alle Bewertungen

(110)

8 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

My boiler was leaking after the cold…

My boiler was leaking after the cold snap last month which had made a large dark stain on the flat below's ceiling. An engineer got to me the same day and quickly identified and replaced a damaged seal. I would really like to say a big thank you for making this happen so swiftly, not having heating in that weather with a new born baby would have really been uncomfortable.

I thought they charged a fair price and i would be happy to use again.

11. März 2021
Bewertung ohne vorherige Einladung
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Antwort von Homecure Plumbers

Thank you, JonN! We're so glad we could assist you quickly during such a critical time and resolve the issue with your boiler. It's great to hear you were happy with our swift service and fair pricing. We truly appreciate your kind words and look forward to helping you again in the future!

Bewertet mit 5 von 5 Sternen

What a fantastic company!

What a fantastic company. A very smooth process from coming over to quote, all the way through to leaving my property spotless after my brand new boiler was installed. I couldn’t recommend these guys any more! Well done homecure!

9. März 2021
Bewertung ohne vorherige Einladung
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Antwort von Homecure Plumbers

Thank you, Beau! We're thrilled to hear you had such a fantastic experience with our boiler installation. We're glad the process was smooth from start to finish and that we left your property spotless. We truly appreciate your high recommendation and are delighted you were so pleased with our service!

Bewertet mit 5 von 5 Sternen

Would definitely recommend

I had a very positive experience with Homecure plumbers and would definitely use there services again. My partner and I came back from holiday last month to find our hot water wasn't getting hot. We booked in a visit over the phone (who were very friendly and helpful) for an appointment the very next day. The engineer who visited was also really friendly, clean and tidy and knew exactly what he was talking about. Everything was explained to me regarding the fault with our boiler and he managed to source the part straight away from a local supplier. This was a very smooth and painless process unlike experiences I have been through in the past, highly recommended!

7. März 2021
Bewertung ohne vorherige Einladung
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Antwort von Homecure Plumbers

Thank you, Andrew! We're so glad to hear you had a positive experience with Homecure Plumbers. It's great to know our team was friendly, helpful, and efficient in resolving your boiler issue. We're delighted the process was smooth and painless for you, and we truly appreciate your high recommendation. We look forward to assisting you again in the future!

Bewertet mit 5 von 5 Sternen

My nans boiler broke down recently so I…

My nans boiler broke down recently so I contacted Homecure. Their service was professional and the prices were very fair. Quick and efficient work carried out by a friendly engineer. Highly recommended.

6. März 2021
Bewertung ohne vorherige Einladung
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Antwort von Homecure Plumbers

Thank you, Thomas! We're glad we could assist your nan with her boiler breakdown. It's great to hear you found our service professional, our prices fair, and our engineer friendly and efficient. We appreciate your high recommendation!

Bewertet mit 5 von 5 Sternen

We have been using Homecure for at…

We have been using Homecure for at least 5 years now. They just installed a new valiant boiler for me at my property and after getting 3 different quotes they were the cheapest but the main selling point was that they gave a 10 year guarantee as they are a valiant approved installer compared to the other 2 companies who offered just a 5 year guarantee. They have very knowledgeable engineers who always get the work done to a high standard and at short notice. I would definitely recommend Homecure to others.

6. März 2021
Bewertung ohne vorherige Einladung
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Antwort von Homecure Plumbers

Thank you, Jason! We're thrilled to hear you've been using Homecure for over 5 years and that you were happy with your new Vaillant boiler installation. It's great to know our competitive pricing and 10-year guarantee stood out to you. We truly appreciate your kind words about our knowledgeable engineers and your recommendation. We look forward to continuing to assist you in the future!

Bewertet mit 1 von 5 Sternen

A "quick fix" means it will break again apparently

Had a really poor experience with Homecure. Came out to look at a toilet button issue. Was told that a fix was made and it should be good moving forward. Broken within a couple of days (exact same issue as before). Contacted Homecure for a refund. Was refused by email. Followed up to ask again and iterate that they hadn't done anything to fix our issue and then received a phone call from somebody.

The aim of the call seemed to be to iterate why I was in the wrong and find different ways to tell me that they wouldn't refund me. Kept cutting me off as I was talking. Even said at one stage "We offered a quick fix so it would break again as it was only a temporary fix", which is an interesting business model.

No resolution offered, no offer of a partial refund, no offer for somebody to look at it again.

My partner tried to talk to this person as well but again was cut off and the phone call ended with us just giving up and hanging up. Will be going through a complaints procedure. Honestly don't waste your time, much better options out there.

23. Februar 2021
Bewertung ohne vorherige Einladung
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Antwort von Homecure Plumbers

Thank you for your feedback, Rob. While this review is from some time ago, we still want to acknowledge your concerns. We’re very sorry to hear about your experience and the frustration caused by the unresolved issue with your toilet. The situation you’ve described does not reflect the level of service we aim to provide, and we regret that we were unable to meet your expectations.

We understand how important clear communication and effective solutions are, and we apologise for any miscommunication or dissatisfaction you experienced. Your feedback is valuable, and we will use it to review and improve our processes to ensure better outcomes for our customers in the future. Thank you for bringing this to our attention.

Bewertet mit 1 von 5 Sternen

Completely unprofessional

I called to book an appointment for a gas engineer to do an annual service check on a boiler. I was told that an engineer could come to my flat the next morning between 8am to noon.
The next morning, I called around 11.15 am to check if the engineer was still coming and what was his ETA. I was told I was "on the list" and that the woman on the other line would call me to tell me when he is coming. I waited for 10 minutes for a call back and then, at 11.25, I called again. I was told the woman was still on the other line.
I did not call them again until noon and they did not call me. I told them to cancel the job.
I had waited around the whole morning for someone who was not going to turn up. They made no effort to tell me that the engineer would not be coming or was running late and may have to reschedule. I was just hanging around for nothing.

11. Dezember 2020
Bewertung ohne vorherige Einladung
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Antwort von Homecure Plumbers

Thank you for your feedback, Alice. While this review is from some time ago, we still want to acknowledge your concerns. We’re very sorry to hear about your experience and the lack of communication regarding your boiler service appointment. This is not the level of service we aim to provide, and we regret the inconvenience and frustration caused by the missed appointment and lack of updates.

Your feedback is important to us, and we will use it to review and improve our scheduling and communication processes to ensure better experiences for our customers in the future. Thank you for bringing this to our attention.

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