My issue needs to be resolved urgently, but I was told my housing manager had been informed and would be in touch within 5 days. When I said this was going to be too late, the said OK I've told him t... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I can't fault the helpfulness and understanding of the Chat operator, Susie. She dealt with my issue expediently. If anything let this experience down, it was the limitations of the Chatbot technolo... Mehr ansehen
Unternehmen hat geantwortet
Дуже приємне спілкування з Ріс. Все повідомив допоміг, навіть вирішив проблему з перекладом мови. ВІДПОВІВ НА ВСІ ЗАПИТАННЯ . ДАВ БЕЗЦІННІ ПОРАДИ. Дякую. Це більш приємне спілкування ніж 30... Mehr ansehen
Unternehmen hat geantwortet
Joyce was very friendly and helpful when assisting me with a property change request. Thank you so much Joyce
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Home Group is one of the biggest housing associations in the UK with a turnover of £499m. We are also one of the UK’s largest providers of new homes and houses for affordable rent. In addition, we provide long term integrated housing, health and social care.
Kontaktinformationen
1 Strawberry Lane , NE1 4BX, Newcastle upon Tyne, Vereinigtes Königreich
- 0345 141 4663
- homegroup.org.uk
4,1
Gut
4043 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Spoke with a lovely advisor called…
Spoke with a lovely advisor called Adriel today. He answered my queries and actually gave me more information about an ongoing issue, as I was left in limbo by other people. Lovely advisor, very helpful and friendly.
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Group
Hello
Thank you for your 5* review in relation to Adriel i will pass this on to him.
Kind regards
Stephenie
Very easy to chat and got all my…
Very easy to chat and got all my repairs logged ready for the contractors to arrange an appointment to come to repair.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Group
Hi Amanda,
Thank you for the 5* review
We are glad to hear that you found our chat easy and got your repairs all booked in.
Thanks,
Jason
Bots
I Usually hate using these bot things but today was a good day straight questions to the point bit disappointed having to wait two days without a kitchen light but hey ho at least it's not winter dark nights and miserable lol
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Group
Hi Steve,
Thanks for your review. Glad you got your questions answered straight away and did not have to wait too long for your repair.
Thanks Jason
Still have not resolved the issue I'm…
Still have not resolved the issue I'm just getting pushed from pillar to post with no sign of garage getting repaired, very disappointed
regards
Diana Madine
11. November 2025
Bewertung ohne vorherige Einladung
Antwort von Home Group
Hi Diana,
We're sorry to hear you're still experiencing issues with your garage repair. We've tried to locate your account but haven't been able to find a match.
We have sent you a request for further information.
If you could please get back to us we would be more than happy to try resolve this issue for you.
Kind regards
Reece
Good staff service and quick response
Good staff service and quick response
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Group
Hi Amanda,
Thanks for leaving such a great review!
We are very happy to hear about great service and quick responses.
If you need further help, please do not hesitate getting in touch.
Thanks,
Reece
Reece was most helpful and I used the…
Reece was most helpful and I used the chat mode and wasn’t waiting long at all.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Group
Hi Faye
Thank you so much for your great 5* review!
We will make sure this feedback is passed to Reece.
If you have any other repairs or queries please do not hesitate to contact us. 😊
Thanks,
Jason
Very quick and easy to use online chat…
Very quick and easy to use online chat very helpful and polite
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Group
Hi Katie,
Thank you for the 5* review!
We are glad to hear that you found our online chat helpful and that our advisors were polite.
Thanks,
Reece
Very prompt at fixing things as needed
Very prompt at fixing things as needed! Clyde was especially helpful at putting jobs in that needed doing. They have a very useful online account system.
The tenants are another story 🙄
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Group
Hi Tilly,
Thank you so much for your great 5* review!
We will make sure this feedback is passed to Clyde.
If you have any other repairs or queries please do not hesitate to contact us. 😊
Thanks,
Reece
Excellent customer service
Excellent customer service, resoled my issue immediately
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Group
Hi Hannah,
Thanks for the 5* review!
We are so happy to hear that your issue was resolved immediately and that you experienced some great customer service.
If you need any further help please do not hesitate by reaching out to us.
We are more than happy to help.
Thanks,
Reece
Antwort von Home Group
Hi Brenda,
Thank you so much for the 5⭐ review!
Thanks,
Reece
go straight to the help line
I was expecting a simple procedure but instead got sent to the help line.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Group
Hi THD,
Thank you for your review.
We're sorry you were disappointed with your experience.
Our Live Chat service can assist with many enquiries, but some matters need to be referred to our telephone teams so they can be managed appropriately.
We understand this may not have been the quick resolution you were hoping for and appreciate your feedback.
Thanks,
Reece
Reece was very helpful and sorted the…
Reece was very helpful and sorted the issue straight away
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Group
Hi Jeanne,
Thank you so much for taking the time to leave such a great 5⭐review!
We really appreciate it 😊
Kind Regards,
Reece
This company is not disability friendly…
This company is not disability friendly when it comes to filling out forms I filled the forms out and I struggled with my learning they emailed asking me to send stuff over so I rang them to say about my learning and I didn't understand what they wanted from me they said I will get a call in 5 days to help me when I got the phone call they said they closed my application because I didn't reply to the email me and my partner both struggle with learning disabilities and I have autism and I struggled with the first application never again will I apply to them was so upset
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Group
Hi Mark,
Thank you for taking the time to share your experience.
We're very sorry to hear about the difficulties you and your partner faced during the application process and the distress this has caused.
We understand that everyone has different support needs, and we're sorry to hear that you found the process challenging. It sounds like you were seeking housing support, and we'd be happy to help. To determine the application process in your area, we need some additional information and sent a request through to you for this.
If you would still like support with your housing application, please get in touch and we'll be more than happy to assist you with the next steps.
Kind regards,
Reece
Great experience Yvonne was very helpful
Great experience Yvonne was very helpful
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Group
Hi Tracy,
Thank you for leaving such a great review!
We are happy to hear that you had a great experience and that Yvonne was very helpful with your query. 😊
Kind Regards,
Reece
feeling hopeful
agreed to pass on message to housing manager to try to sort issue time will tell.
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Group
Hi Vivien,
Thank you for taking the time to leave us a 5⭐ review. We're delighted to hear that you've had a positive experience with our service.
Should you need any further assistance please don't hesitate to get in touch, we'll be happy to help.
Kind regards,
Thanks,
Reece
Antwort von Home Group
Hi Donna,
Thank you for taking the time to leave us this great 5-star review!
Thanks,
Reece
Sorted my problem quickly thank you…
Sorted my problem quickly thank you clyde
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Group
Hi Georgina,
Thank you for your 5-star review!
We are happy to hear Clyde was able to rectify your issue in a timely manner.
We will make sure this is passed on to him. 😊
Thanks
Reece
I have been in construction and…
Hi Steph,
Thanks for the reply it would help if you also included a phone number I can contact you directly on? There is only one number in your site which takes you to a call centre and they then send emails so you can be contacted which never happens.
I don’t know what to say to be honest.
I have been in construction and building for some 30 years now. Both in the commercial and residential sectors covering many different types of work and projects.
I have never had so much trouble getting to get confirmation of the defects in this particular flat. I am working on behalf of an elderly couple as they have waited over 12 months for assistance from them - nothing has happened. Hence they have asked me to assist them to get matters resolved both in good time, professionally as I hold a BSc Hons In Construction Management and have dealt with Housing Associations many time in different parts of the UK.
I have visited the ground floor flat on 1 June 2026:
1) Carried out a full survey and photos this is on an 8 page spread sheet with all the photos and costs to carry out the works.
2) Maintenance Manager was away when I sen email but also copied in the general email - no confirmation by email to me.
3) Followed up 8 June 2026 to the Manager and still no reply to my email.
4) I have mad 6 calls and spoke to the contact team and still no response from any on within the Firm.
Clearly not good enough.
As of today I am requesting the couple now get a Solicitor involved and perhaps Home Group will respond.
Any one could have left a 5 star rating about Home Group as its not verified if its true.
They don't qualify for 1 star.
Kindest Regards
Nick Wadey
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Home Group
Hi Nick
Sorry to hear this can you please give us a ring with the customers details so we can verify and we can support.
Kind regards
Steph
Thank you for your help Clyde
Got in touch with Home Group chat regarding a leak in my living room. Spoke to Clyde who dealt with the issue promptly and made me aware of what will happen next. Clyde was very friendly and reassured me that the issue will hopefully be taken care of.
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Home Group
Hello Claire
Thank you for your positive feedback. I am so glad Clyde was able to help and he was very friendly to you and was able to resolve your issue.
KInd regards
Stephenie
Very nice and helpful
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Home Group
Hi Lisa
Thank you, as always, for stopping by and leaving a 5-star review. We really do appreciate all feedback.
Kind regards
Jason
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