I contacted Homelet today with regard to moving house and also to arrange some temporary cover and I spoke with a lovely man called Enoch Biney. What a polite and helpful chap he was!! Very efficient... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Very friendly customer service assistant, Ashanti Reid, helped me with setting up my news policy and explained all options and payment options. Ashanti was very empathic and understanding and explaine... Mehr ansehen
I spoke to Courtney Thomson to inform her of a new Tenant start date in my rental property. She was extremely helpful and fully answered my questions. She was very patient and courteous as I repeated... Mehr ansehen
Valentin Valeanu was great, took time to explain properly till we understood. Valentin was patient and kind and ansered all our questions.
Unternehmensdetails
Vom Unternehmen geschrieben
HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
Kontaktinformationen
Vereinigtes Königreich
- customer.experience@homelet.co.uk
- homelet.co.uk
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Polite, Helpful and Professional Service
The service was very good, which should be standard but sadly is not always the case these days. Rachel, who I spoke to, was polite, helpful and a pleasure to deal with. Thank you.
Great customer service
My insurance cover was due for renewal and Shirazul was there to help me understand my options and the covers included under each one of them. We exchanged quite a few emails and he responded kindly to all my queries. He was very professional and clear during our communication.
Connor Smith Was very efficient and…
Connor Smith Was very efficient and sorted my renewal out within a few short minutes. He was very professional.
Homelet has a good product and Rachel Harvey was very helpful on the phone.
Homelet has a good product and Rachel Harvey went through the policy and why it was better than the comparison site policies. She was polite,helpful and went to a lot of trouble for me.
The service personnel ( Ashanti Reid)
The service personnel ( Ashanti Reid), was very warm and professional.
She guided me excellently through the process and her explanation was apt.
I am happy with the customer service today and my experience was great.
I received a text message from homeLet…
I received a text message from homeLet to ring them up to discuss certain policies regarding cover for the new property I was moving into. I got through very quickly to Thomas Kempson who was very professional and incredibly helpful in relaying all the appropriate policies and information about those policies that i needed. I set up a direct debit within minutes and now I don’t need to worry about being covered from the moment I move into. Tom was incredibly polite and the whole process was as easy as it could have been.
Customer service was amazing
Customer service was amazing! His name is Enoch Biney.
Great customer service
I was serviced by Adam Key, who was very warm and friendly on the phone and who walked me through the process of setting up my home insurance clearly. I very much appreciated his help!
Rachel was a star
Thomas Kempson was super clear!
Thomas Kempson was super clear, approachable and made the whole process incredibly easy. Would highly recommend!
Great experience with Valentin Valeanu
Had a great experience with Valentin Valeanu - he made everything very clear and was super friendly and helpful. The process of renewing my policy only took a few minutes and was completely painless. Their customer service is fantastic and the policies are affordable too - would definitely recommend!
Michael Brennan was both professional…
Michael Brennan was both professional and supportive. The process was quick and easy with no hard selling.
Misleading communications
I've done tenant referencing with HomeLet twice. Both times they bombarded me with extremely misleading communications suggesting that there were extra steps for me to complete, when actually they were just trying to sell me insurance. I have very little confidence in their referencing.

Antwort von HomeLet
Ashanti Reid did a fantastic job…
Ashanti Reid did a fantastic job helping me out with my home insurance she did a great job explaining everything to me
Easy with great service
Rachel Harvey was very professional with a friendly attitude and happy to deal with my idiot questions. The whole transaction was concluded quickly and efficiently and much appreciated. Please pass on my thanks to Rachel - thank you.
Tenant Insurance Renewal
Connor Smith of the customer service was very helpful and friendly during my insurance renewal this morning. The whole process was quick and smooth. Thanks!
Shirazul was very helpful over the…
Shirazul was very helpful over the phone and guided me step-by-step through all the necessary processes. Customer service was excellent!
Very good service and communication.
Rachel Harvey was very helpful...
Rachel Harvey was very helpful and easy to work with when it was time to renew my landlord's insurance.
I was very happy with the service
I was very happy with the service. They were clear with the information and what was offered and never felt pressured into anything, but given the choice as well as if wanting to decide and choose later. Nathan Smith was kind and very friendly and took the time to explain options to me and never rushing me as well listened to what I had to say as well. I am very happy with the service he provided.
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