I needed a replacement cushion insert for the sectional sofa I bought in 2019, so I reached out to Customer Service. They were warm, friendly and courteous. I received the insert in a timely manner an... Mehr ansehen
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Das sagen Bewerter
Very comfortable sofa, great support. I initially had a fabric issue and an issue with one of the wood pieces. Customer service was outstanding (Courtney) at addressing and quickly shipping replacemen... Mehr ansehen
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I love my apartment sized sectional! Not only do I get extra floor space, I have a ton of extra storage which is so needed in an apartment with very limited storage. I’m now going on 10 years with my... Mehr ansehen
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The fabric samples arrived quickly, and I was really pleased with the colors. Seeing them in person actually has me considering some colors I hadn't originally thought about. The fabric also seems l... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Sectionals with built-in storage and washable fabrics. Designed to live and grow with your family. Made in USA. Get a Risk-free trial.
Kontaktinformationen
Cannongate Drive 3015, 46808, Fort Wayne, Vereinigte Staaten
- homereserve.com
4,5
Hervorragend
2046 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
The customer service is excellent
The customer service is excellent, the product wonderful!
28. Mai 2026
Antwort von Home Reserve
Thank you so much! We’re thrilled to hear you had such a great experience with both our team and the furniture. We truly appreciate you choosing Home Reserve!
A lot of putting together the price…
A lot of putting together the price should be lower for the amount of work you have to put into the couch itself between sanding and assembly of every piece on top of fabric that fits so snug you feel like your going to rip it getting it on. I would consider something else in the future for sure. Basically thick plywood for the 1800 I spent not worth the brand new price tag at all I could get something pre assembled for that price and will in the future.
29. Mai 2026
Antwort von Home Reserve
furniture is designed to ship flat-packed and be assembled at home, but we understand that the assembly amd fabric can feel like a lot of work, especially when expectations don’t match the experience.
The snug fabric fit is intentional so the finished piece has a clean, tailored look once assembled, but it should never feel so difficult that it takes away from the excitement of the new furniture. We really appreciate you sharing this feedback, and we’re sorry this left you feeling disappointed in the value of your purchase.
The sofa is perfect for my space
The sofa is perfect for my space and they were fairly easy to put together. We were missing part of the sofa and customer service got it to us right away
1. Mai 2026
Antwort von Home Reserve
Thank you so much for your wonderful review! We're thrilled to hear your sofa is a perfect fit for your space and that assembly went smoothly overall. We're also glad our customer support team was able to get your missing part to you quickly so you could finish putting everything together. We truly appreciate your support and hope you enjoy your Home Reserve furniture for many years to come!
Smooth process
The website made it easy to decide on style and which units would fit. Overall great experience with choosing our furniture.
19. März 2026
Antwort von Home Reserve
Thank you so much for sharing this! We’re so glad to hear the website made it easy to find the right style and pieces for your space. We hope you love your new furniture for years to come!
Couch for Tiny Home
Great customer service and the product is well made. Once assembled, it's very sturdy and comfortable. Fabric is thick and well made. Looks great in the space.
25. Mai 2026
Antwort von Home Reserve
Thank you so much for your kind words! We’re so glad to hear your furniture feels sturdy and comfortable, and that the fabric looks great in your space. We truly appreciate you choosing Home Reserve!
The wood in one of our sectional pieces…
The wood in one of our sectional pieces broke and we ordered a replacement through our warranty. It was a very painless process and we received the replacement promptly. We are very satisfied with our product and your customer service.
26. Mai 2026
Antwort von Home Reserve
Thank you so much for sharing this! We’re sorry one of the wood pieces broke, but we’re so glad the warranty process was simple and that your replacement arrived quickly. It means a lot to hear you’re happy with both your furniture and the care from our team!
Easy to follow directions in assembling…
Easy to follow directions in assembling sectionals
20. Februar 2026
Antwort von Home Reserve
Thank you so much! We’re so glad the directions were easy to follow and that assembly went smoothly. We hope you love your new sectional!
Great Instructions and Easy Assembly!
The sofa was easy to put together because the instructions were so detailed. I loved my fabric choice— it’s so comfortable, and the sofa (sectional) is exactly what I wanted it to be. I have used it every day for the last two weeks and love it. I also appreciate the customer service team getting back to me prior to my purchase, when I had questions about the dimensions (I was worried about the boxes fitting down my stairs, and the answers they gave me were both accurate and comforting). Everyone I have spoken to from Home Reserve has been overwhelmingly helpful and kind!
26. Mai 2026
Antwort von Home Reserve
Thank you so much for this thoughtful review! We’re thrilled to hear your sectional was easy to assemble, that you love your fabric choice, and that it’s already become part of your everyday routine.
We’re also so glad our team could help answer your questions before ordering ( making sure your boxes would fit smoothly is important) and it means a lot to hear you felt supported along the way!
Wonderful customer service
Wonderful customer service. Extremely kind and helpful people. They go above and beyond to help you make the right choice of fabric, replace broken parts, and recommend alternative options. Thanks guys!!
19. Mai 2026
Antwort von Home Reserve
Thank you so much for your kind words! We’re so glad our team could help with fabric choices, replacement parts, and alternative options along the way. It means a lot to know you felt well taken care of, and we truly appreciate you choosing Home Reserve!
Home Reserve for the WIN!
The customer service team was GREAT! I started by trialing a deep seated unit and found it didn't suit me well. My service rep arranged for a truly hassle-free return, offered a trial of the standard depth unit, and had that unit out to me super quick. And it was perfect. Assembly was amazingly easy. I'm a "little old lady" with arthritis, living on my own, and I was able to handle assembly in one sitting all by myself. I love knowing that my new furnishings are made in the USA and built to last...easy to maintain, easy to repair (should I ever need to do that), easy to refresh with new covers if the mood strikes.
20. Mai 2026
Antwort von Home Reserve
Thank you so much for this wonderful review! We’re so glad our team could help you find the right fit with the standard depth unit and make the trial process feel easy and supportive. Hearing that assembly was manageable on your own means so much, and we love that you’re enjoying furniture that is made in the USA, built to last, and easy to care for over time.
I'll make this short and sweet
I'll make this short and sweet. I have the highest regard for this company and the excellent products I just bought from them. The quality is very obvious, but that wouldn't matter if it wasn't comfortable. There is where my one problem exists. When I relax on the sofa with my legs extended over the ottoman, I inevitably fall asleep. P.S. My dog loves it too.
20. Mai 2026
Antwort von Home Reserve
Thank you so much for this wonderful review! We’re thrilled to hear you’re loving the quality and comfort of your new furniture, even if it’s making it a little too easy to fall asleep. We’re also very glad your dog approves, because we know that’s an important vote!
Your product was as promised
Your product was as promised. I love the color I picked. It is firm but comfortable. Definitely pet and child friendly.
22. Mai 2026
Antwort von Home Reserve
Thank you so much for sharing this! We’re so glad to hear your furniture has lived up to what you expected and that you’re loving the color you chose. It’s wonderful to know it’s been firm, comfortable, and a good fit for life with pets and kids!
Antwort von Home Reserve
Thank you so much for your kind words! We’re so glad our team was able to respond quickly and take good care of you. We truly appreciate you choosing Home Reserve!
Good look, not very comfortable
It look a long time to assemble my sectional sofa, probably about 8 hours. I got numerous splinters, both during assembly and later when putting items in storage. I wish both sides of each wooden piece was sanded. I like the style of the sectional and the texture and color of the fabric. The seat cushions are not comfortable for me to sit on for any length of time. I'm hoping the cushions will feel better as I break them in over time. I like the storage compartments under the cushions.
13. Mai 2026
Antwort von Home Reserve
Thank you so much for sharing your experience. We’re glad to hear you like the style, fabric, and storage, but we’re sorry assembly was more difficult than expected and that you dealt with splinters.
We appreciate your feedback about the wood pieces and will be sure to share it with our team. Our seat cushions are designed to start firmer and soften with use, and we hope they become more comfortable for you over time.
Thank you again for choosing Home Reserve and for giving us such helpful feedback.
Antwort von Home Reserve
We’re so sorry to hear that! It looks like we only received one order for swatches. We’ll be reaching out to you by email so we can take a closer look and help get this sorted out.
Very comfortable and great storage
Very comfortable and great storage! We love our sectional! A few of the boxes were missing parts, but customer service had them sent out right away so that we could finish assembling our sectional. I love the fabric-so durable and easy to wipe clean. Our dog gives it five stars, too!
13. Mai 2026
Antwort von Home Reserve
Thank you so much for sharing this! We’re so happy to hear you’re loving the comfort, storage, and durable fabric and we’re especially glad it has earned your dog’s five-star approval too!
We’re sorry a few boxes were missing parts, but we’re glad our team was able to get those sent out quickly so you could finish assembling and start enjoying your sectional.
We love the couch
We love the couch! It cleans so easily and having the option to wash everything is perfect for our family with kids and a dog.
13. Mai 2026
Antwort von Home Reserve
We’re so happy to hear you’re loving your couch and that the washable covers have been such a good fit for your family. Kids, a dog, and everyday life are exactly why we love easy-to-clean furniture and we hope you enjoy it for many years to come!
Slight difference in fabric
Love everything except that once we ordered the rest of our pieces after our sample the fabric is slightly different. It's understandable but unfortunate that we now have two pieces together that don't match exactly.
19. Mai 2026
Antwort von Home Reserve
Thank you so much for sharing this. We’re really glad to hear you love everything overall, but we’re sorry to hear that the fabric on the newer pieces isn’t matching the No Risk Trial piece. We’ll be reaching out by email so we can take a closer look and help from there.
The company and the people have been excellent the entire way
The company and the people have been stellar. Customer service and ease of communication were exceptional. Sadly, the armless trial piece didn’t work for my needs, but that is okay. HR did all possible to ensure I had what I needed to make an informed decision.
19. Mai 2026
Antwort von Home Reserve
Thank you so much for your thoughtful words! While we’re sorry the armless trial piece wasn’t the right fit for your needs, we’re so glad the trial helped you make a confident decision. We truly appreciate you giving Home Reserve a try and for recognizing the care our team puts into helping along the way.
Antwort von Home Reserve
Thank you so much for your kind words! We’re so glad your order arrived quickly and that our team was able to take good care of you. We truly appreciate you choosing Home Reserve!
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