House of Carats Bewertungen 

Bought from these as Christmas gifts from my daughter, she was very happy so thank you to the team

I really love this company. Really great quality jewellery and an exceptional customer service provided. I highly recommend purchasing from house of carats

Beautiful earrings, such a nice sparkle✨and soooo nicely packaged, you can tell there’s a lot of care put into it 💕 perfect for gift or yourself!

AMAZING PRODUCTS! If you’re looking to surprise your partner with a beautiful gift look no further. The best present you can gift your partners for any occasion!

Amazing prompt service, my daughter loves her tennis bracelet and earrings. Attention to detail and customer service top notch. Thanks.Claire

Great customer support. The delivery was a little slower than I anticipated but maybe that’s down to the delivery company not them directly. Was kept informed. Great looking products. Not given the gift yet but hope they will be well received!

Goodness me it is beautiful, sparkling, magnificent, breathtaking. As you can tell I’m so happy with it, thank you.

The best Jewellery company I’ve ever dealt with, the personal details are sublime, the customer service is the best I’ve ever had the pleasure of dealing with. Izzy is an absolute superstar and has the most genuine intentions and car for her customers. Will definitely purchase something again and I have already recommended to all my family and friends. My most pleasurable experience I’ve had for a very very long time. Destined for greatness.

Delightful ring, not too big, great fit, comfy and doesn’t catch on garments. Many comments on different setting style. You won’t be disappointed.

I ordered a ring, but unfortunately I didn’t take into account that delivery to Ireland would involve additional import taxes. Because of this, I had to refuse the package upon delivery.
Girls from the company were very understanding and supportive. They helped me through the refund process and were always patient and kind. It did take a little time, but everything was handled properly in the end.
Thank you so much for your help, patience, and great customer service. I truly appreciate it and would definitely recommend this company.

Fabulous service from the team. Love supporting a local business. Will be back soon ❤️

Purchased a bracelet for my partner for Christmas in November. It snapped inside her sleeve in January. Told it was outside of their breakage returns window and they couldn't replace or repair, instead offering store credit. Given that they don't have a replacement, I requested a refund so I can purchase elsewhere and this was refused. I've had to raise a chargeback with my bank.

My order was lost in transit. Customer service was very helpful despite it being my fault for not giving the house name. They reordered my items with express delivery and got them next day. Thank you…

Update 02/02/2026: The founder of the company reached out personally to apologise for my experience. The email took responsibility for what happened and explained that internal changes are being implemented to avoid similar situations in the future. It was a sincere and reassuring response.

I had an issue with a ring within the first couple of hours of wearing it. When I initially tried it on, I was pleased to find it fit perfectly, so I continued to wear it. Within hours, however, the ring pulled three threads in my shirt, caught in my hair, and felt sharp against my face.

I immediately reported the issue and requested permission to return it (late on a Friday). By the following Wednesday, I had received no response and had to chase them. Over the next few days, I was asked a series of questions and was eventually told the ring was ineligible for return because the small paper tag had been removed.

After weeks of back-and-forth, I was repeatedly refused a return despite being advised by Trading Standards that, as this was a fault, I was legally entitled to reject the item. House of Carats initially refused to accept this and would only offer a replacement ring or store credit. Given the absolutely diabolical customer service, I wanted nothing further from the company and requested a full refund to the original payment method, which they flatly refused.

They eventually agreed I could return the ring (still only for store credit) and said they would cover the postage.

Before returning it, I took the ring to a local independent jeweller for appraisal. The jeweller confirmed it was a manufacturing fault: one of the micro claws had lifted, which explained the sharpness and would eventually have led to a lost stone. The jeweller also provided photographs of the fault.

Four days after House of Carats received the returned ring, they emailed to say there was “nothing wrong” with it but, as a “gesture of goodwill,” they would offer store credit or a replacement. I then sent them the jeweller’s written assessment and photos. Only after this did they suddenly agree to a full refund to the original payment method.

They still tried to argue it was difficult to classify as a manufacturing fault because I had removed the tiny tag and suggested that catching on clothing may have damaged the ring — completely missing the point that a ring should not catch on clothing at all.

Interestingly, their Facebook pages show little to no customer comments, unlike other similar retailers — which now feels very telling. Wish I had visited Trustpilot first.

Never again. Stay far away from this company.

Unfortunately I ordered the wrong size ring, I got confused, it was completely my fault. However I contacted the company and they said I could return it as long as it was unopened which I did. I received a very prompt response saying it had been received. The refund also came through very quickly. I have ordered from them before. The quality and range of their products is exceptional. The owner is such a lovely person and it is a small business which gives first class service.

Beautiful diamond lookalike earrings great packaging would recommend service 10/10

My bracelet broke after arriving but the issue was dealt with so promptly and with care by the customer service team. I was able to return my bracelet for free and shortly after received a brand new replacement bracelet in perfect condition. Thank-you Gina 💕

Bought a special Tennis bracelet from HOC for my granddaughter's 18th birthday recently. The service was quick, the bracelet was beautifully wrapped and the enclosed personal note was lovely.
Will definitely buy from HOC again.
Cherry

Notice how there are so few comments on these posts, this doesn't suggest great customer satisfaction. I can't believe how horrendous the customer service was when I simple needed s straightforward return for a smaller ring. If the ring is tried and no longer tagged, by their account, it is no longer sellable as 'new'. Technically true, this means that no store should have a fitting room!!!! Have you ever been to a jewellery store with this approach? My ring has sadly discoloured already 🙁 Life -long jewellery (lol) that they won't simply change for a new size within 30 days of purchase...... it seems or appears to me that they know what happens quickly to their stuff. It either breaks quickly, or it goes super dull fast. Their sizing is off in my experience. Worst customer service for years. I have zero confidence in this brand.