House of Carats Bewertungen 

Have ordered a few items from HOC and the quality and service I have received from them is fantastic. Will defiantly be ordering more items and highly recommend xxx

I absolutely adore the products from this company they are first class! I had a slight issue with the back of one of my earrings coming off meaning I lost one of my oval diamond studs. Gina in customer service was outstanding and arranged a replacement for me straight away!

Due to my parcel going missing I needed to get in touch with customer support. They were very helpful and communicated quickly and regularly. The whole service was excellent and they resolved the issue with Royal Mail. I would thoroughly recommend House of Carats.

Very positive and personal shopping experience. Ordered a ring. It arrived. It was gorgeous. Packaged beautifully with a hand written note on delivery. Unfortunately the ring was too small. The customer service I received was absolutely brilliant. I was able to return ring and a new one was sent out. I was kept informed at every step. I would highly recommend for quality jewellery and fantastic customer service.

I broke my engagement ring and it cannot be fixed for weeks, so I decided to order a ring from House of Carats to wear in the meantime.
My order arrived and it was just a tiny bit too tight - if I was only going to wear it for a few weeks I would have just kept that size, but the ring is SO beautiful and realistic, I will definitely wear it on occasions when I am nervous to wear my real ring (holidays, festivals) so I asked for an exchange for a bigger size.
The process could not have been any easier or quicker, and I was kept fully updated on the status.
Incredible customer service. I am so pleased with the ring and it has made me feel less sad about being without my real ring.
Highly recommend.

Surprisingly the craftsmanship stands out immediately when you see the jewellery in person. The materials feel solid and smooth against the skin without causing irritation. Design details are subtle yet polished making each piece easy to style daily.

I would give them a 0 if it was possible. a customer service ver unhelpful. BEWARE of all the additional fees they don't not mention when you validate your payments. Most website make it clear before validating your payment. THEY do not. So you'll most likely be left with an additional 100% increase in whatever you're paying. And yoy can't even return the product as they claim that it will cost uou as much. Only left to hope after spending double than already paid that sizes are correct...and when you reach out to them they claim that it's mentioned....on a complete different page of their website! Such information as it quite expensive should be CLEARLY indicated before validating a purchase. ABSOLUTELY NOT WORTH IT

Fantastic customer service and a beautiful product at the end of it. Really pleased I decided to buy from House of Carats - a great experience from start to finish!

Gina was amazing help, my icy initial had broken and she has replaced it. Very good experience!

Last month, I purchased a ring and was truly impressed by its sleek design and sturdy build.

I just purchased a ring from this company and although I am really fussy about costume diamonds I decided to give them a try. The shipping was fast, three days, the packaging really nice and the ring spectacular. I have just gone back and bought the stud earrings. Have no hesitation in purchasing because you will not be disappointed.

My item was dispatched within a day and I'm so happy with the ring i purchased. It's so sparkly and impressed with the quality, it's got a nice weight to it too. Will be purchasing some lovely earrings I saw, soon.

Purchased a bracelet and on wearing it for the second time a stone fell out. I contacted House of Carats who said "fortunately you are covered under our 60 day accidental damage cover and we can offer a free replacement". This was not an accident, the stone fell out due to shoddy workmanship and I did not have enough confidence in the product to accept a replacement.
They said in that case I could have a store credit. Two days before the bracelet broke I have made another puchase and was waiting for delivery so I explained there was nothing else I required.
Gina in customer service said I would have to send the bracelet back for them to assess it. She sent me a QR code and instructions on how to pack the bracelet for return. I took it to my local royal mail drop off who printed the label (Large Letter 2nd Class). I got my receipt.
5 days later I contacted House of Carats to ask if they have received my return. They asked for a tracking number. Royal Mail dont give tracking numbers for standard 2nd class postage. I explained this to them. They emailed back saying Royal Mail should have provided a receipt and tracking number. I explained again that the QR Code they sent me doesnt provide tracking. I then receive another email from them saying they need a tracking number. This is the worst customer service imaginable!
I feel like they have purposely sent postage without tracking so they dont have to refund me. They have £119 of my money for a faulty bracelet I have returned using their instructions.

My husband ordered a ring for our 10th wedding anniversary but ordered the gold instead of silver. I contacted them to ask for an exchange. Because it was after30 days and I had taken the tag off initially they said no but then agreed to exchange with me covering the cost of returning the ring which I did. I than received an e mail telling me that no exchange would be made as the ring showed signs of wear and had been rejected for an exchange. It had not been worn but tried on once on its own and then tried on with an eternity ring which I also bought in the hope that it would improve the look of the original ring. I can only think that the quality was very poor and the colour of the gold made it look cheap and tacky to begin with. I would never buy from this company again.
They have agreed to exchange the eternity ring I bought as it was within the 30 day period but with tag removed so I will wait to see what the quality of that is like when it arrives but I am not holding my breath.

Amazing customer service truly impressed and BEAUTIFUL RING! I’ll definitely buy more things from house of carats! Truly fabulous company!

I couldn’t be happier with both the quality of my purchase and the excellent customer service. I can’t wait to order again.

I received my ring and tennis bracelet and I thought wow wow I was stunned didn’t expect that absaloutly gorgeous will be ordering more ⭐️⭐️⭐️⭐️⭐️❤️

CUSTOMS CHARGES - AVOID THIS COMPANY

I am incredibly disappointed with this company and their refund / return policy. Firstly the customs charges for EU customers are very high and this needs to be stated clearly when you order.

Most UK companies have arranged for customs to be included it at least state them clearly when ordering.

This company uses a .uk web address.
I have been told that my package may be destroyed and I will have to pay for the customs / return costs before I get any refund. I have NEVER had to do this with any UK website that I have purchased from.

I am incredibly unhappy that my money has not been refunded yet.

A very great customer service and a very beautiful jewellery. I love my necklace, it came exactly as how I want it. I’m glad to be part of this family and I will be coming back all the time, thank you!