I received excellent service from HRNL, who handled my storm damage claim promptly and professionally. Gemma, the Senior Technical Claims Handler, was particularly helpful, keeping me informed through... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
From the first port of call Tom was on hand to help me threw everything I couldn’t got where I was without him every time I had a question they found my answer for me if you ever need to deal with the... Mehr ansehen
I made my first insurance claim in many years in June 2026 when I found a largs window shattered for no obvious reason. I contacted HML and spoke with John Arundale who guided me through the steps I... Mehr ansehen
We recently had work carried out in our living room. There were quite a few communication issues with the insurance company at the start, which made the process more stressful than it needed to be... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Home Repair Network Limited (HRNL) manage property damage claims on behalf of UK Insurance Co's. We are appointed by Insurers to impartially validate a Customers claim in line with the Insurance policy terms, claims guidlelines and where appropriate, offer a fair settlement value or provide access to the services of an approved building repair contractor. We do not receive any commission / reward from Insurers for the outcome or value of a Customers claim. We are paid a fixed amount to provide our opinion on the cause and value of a claim. HRNL has a network of individual building damage surveyors and repair contractors to aid in the validation and settlement of a claim across the UK.
Kontaktinformationen
The Willows, Ransom Wood Business Park, NG21 0HJ, Mansfield, Vereinigtes Königreich
- 01709 794610
- escalations@hrnl.co.uk
- hrnl.co.uk
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 80 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Your glaziers was a credit to your…
Your glaziers was a credit to your company helpful. Knowledgeable. And very talented also he has left a tool here .did a fantastic job well done.
Superb service
Any insurance claim is stressful but Beth made getting our window replaced as easy as it can be. She was polite, helpful, unbelievably efficient with timely emails and phone calls requiring minimum effort on our part. Faultless service and I am very happy to recommend this company as it seems their staff are not only exceptionally well trained but also helpful and supportive. I’d give 6 stars if I could!
Roof repairs
I have been fortunate enough to have Carolyn looking after my claim. She has been helpful, knowledgeable,professional and friendly. I have been kept informed all the way through. It's not just a job, the customer really matters. My claim is in safe and reliable hands. It is a pleasure to speak to her, and I know that if she says something will be done, it will. Thank you.
What a pleasure dealing with Nicola
What a pleasure dealing with Nicola. Very friendly and willing to help. Great professionalism and an asset to her company
Nathan was Exceptional
Nathan was Exceptional! From the minute he was my case handler right through to settlement he was absolutely brilliant. He understood the challanges with my particular case, he listened, he actioned and most importantly he continously kept me updated. Even when there was no update he'd call to say he'd just chased the 3rd party and if he hadn't heard by a certain time he'd chase again. He was also always one step ahead, once he'd heard back with the report he already booked the surveyor for me before informing me of the appointment. He always followed up with emails and kept me in the loop (sometimes just not knowing is more frustrating so this communication was really important to me). He was sympathetic, efficient and professional. Having a home disaster is always distressing but Nathan was a prime example of how insurance companies should be operating in this situation. I'll continue to use Aviva insurance and hope I never have to claim again but if I do I hope to get Nathan everytime. Someone give this man a raise :) Once again - Thank you Nathan!!!
Fabulous service
Rebecca has been very thorough and helpful throughout. Made the process very easy - thank you
Very efficient service
Very efficient service. And Beth helped me through the process in a very professional way. Highly recommended.
Fantastic Experience
Beth has been a pleasure to deal with and I cannot fault her level of service; she has made a somewhat stressful situation a lot easier for me and I’m incredibly grateful for her hard work.
Thanks Beth!
Home Claim
Cheryl was fab! Communication was second to non, she was keeping us informed and didn’t fail to make sure we were happy with the work before the claim was closed!
Insurance support
In a tense moment, the team were empathetic, clear and quick on next steps and supported the very quick solutions and costings.
Responded quickly to my request
Responded quickly to my request. Friendly and efficient. Could not fault the service at all.
Very efficient service
Very efficient service. Cheryl handled our claim, and she kept us fully informed and updated, even prompting us to follow up with the local repairer.
Excellent service received from Beth
Excellent service received from Beth. She provided updates regularly and advised how best to proceed with the claim. It was a pleasure dealing with her.
Smooth and easy claim process for…
Smooth and easy claim process for broken window pane via Aviva home insurance. Beth (the claims handler) was responsive and great to deal with. Thanks a lot.
Amazing Cheryl
Cheryl was very helpful and, importantly, communicated very well throughout the end to end process of dealing with our claim. Professional , thorough and kept to all process time promises. Made me feel relaxed about dealing with future claims if this is the sevice I'm going to get.
Terry
An excellent and efficient service
An excellent and super efficient service. Our claim was dealt with in a supportive and helpful manner - with a quick and easy settlement.
Thank you!
Cheryl was very helpful
Cheryl was very helpful and, importantly, communicated very well throughout the process of dealing with our claim.
Great communication from Beth
Beth was very helpful and (this is very important) communicated very well throughout the process of dealing with our claim. She also helped to ensure that our property was secured before the end of our working day.
Excellent service
I felt from the start that I was in good hands. The office staff communicated well and promptly and arranged everything very efficiently. The glazing company they engaged was professional, punctual and did a really good job. Thank you!
Excellent service
From the minute I spoke with Cheryl I felt reassured and I was right. My claim was dealt with quickly, professionally and by very friendly people. Thank you.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.








