Forest Bewertungen 

Hired a bike this morning, was told about a £4.00 temp hold on my account this turned out to be £5.00.

Charged another .60p for something unknown

Charge for riding bike was £3.97 for less than 9 minutes what a bunch of robbers would be only £1.75 on the bus.

Use a TFL London bus in the future what a scam

⭐ Terrible experience with ForestBike – avoid

I’m extremely disappointed with my experience with ForestBike. They took a payment from me that I did not knowingly authorise or consent to, which is completely unacceptable.

I was also misled about the bundle/package I was purchasing. The information given to me was unclear and did not match what I believed I was paying for. I feel the offer was not presented transparently.

What made the situation even worse was the terrible customer service. Trying to get the issue resolved was extremely frustrating. I felt that my concerns were not properly listened to and that there was very little effort to take responsibility or provide a satisfactory solution.

Customers should be able to trust a company with their payments and expect clear, honest information about what they are purchasing. Unfortunately, ForestBike failed on both counts in my experience.

Very poor customer service, poor communication and a very disappointing overall experience. I would think twice before using ForestBike.

got the Forest Plus package and checked my bank account theyre seriously ripping people off they keep taking £1 for no reason and even though I only used 30 mins a day they still charged me another £2-£3 on the same day every day feels like a complete scam dont get this service!!!!

I’ve been awaiting over a week. They seem to have a tendency where they don’t respond unless you send 13 emails at once.

I've been charged 6 x £9.99 for one trip. Let alone the multiple £5s and reverse £5s, which at least worked out at no extra. For this one trip, as I tried multiple bikes that would NOT unlock until I found one that did, I've been charged almost £60!!!!
I've contacted your so called live chat multiple times. NOT ONE SINGLE RESPONSE!!!

I have therefore contacted my credit card company to get them to refund me.

I Have previously complaints about over two weeks ago regarding about the Service is gone downhill and about the tyres that came of the back of the bike and they said sorry to hear what’s happening reply phone then not stating anything about my refund and they still owe me £6.94 of the E-Bike that I didn’t even ride and had the Tires was off the rim which was damaged. I did go back pending with you charge me £5 on other charges which I don’t know what that was about but I still not had my refund on the £6.94 pound pence and they said as a reply, sorry for reaching out and yet they still haven’t got back to me and that was over two weeks ago. First used to be a good company when I first used them two years ago but now they’ve gone downhill. I wouldn’t even bother use this company ever again. I’m in Customer Service is really bad at atrocious extremely bad. I hope that you’re gonna respond to this message so that I can get my £6.94 that I’ve got charged for but I didn’t even use the activate and yet you guys still charge me why had no right thank you very much. I really bad company

I have been taken 20 pounds to drive the bicycle a mile away from my home in to an area that they don't operate, but I have not been told beforehand or get any kind of alert. There is no way to contact them on the phone , and a chatboot that will never be seen.The most unfair and unreliable ever and they will not get my support any more.

I paid monthly fee around £60 unbelievable all their bike in central London are faulty I end up catching transport my way back from work and to add more problem I r took one of their bike caused me bad accident I injured myself badly and they charged me £20 for the ride

their bike had faulty seat now I lost few days of work coz of their faulty bike am new member and I will not be renewing my membership and most of my friends doing the same thing

This company needs to have their contract revoked its platform isn’t fit for purpose and 50% of the bikes don’t work …shocking

The worst customer experience I've ever had. Tried to park a forest bike and the app wouldn't end my ride so I had to leave the bike after trying to 15 minutes consistently - I thought maybe it would end on it's own like Lime bikes but it didn't and an hour later I was charged £80 for the ride and I had to go back to the bike to cycle it back to my house where I could connect to the wifi and wait for the app to load. I've tried emailing and calling and never get any response. PLEASE REFUND ME FOR THIS CHARGE WHICH WAS NOT MY FAULT!!!

UPDATE - I reached Forrest via the live chat and was able to get a refund - but this has taken weeks to get to this stage (it's not clear that live chat is the only way to contact them, they shouldn't have a phone number or email if they don't respond to them)

I purchased a 500-minute bundle on the Forest app. Since then, I've been charged £5 every time I take a bike, on top of my bundle. It's been 3 days and I still haven't been refunded. I've contacted customer service via live chat and email multiple times with no response at all. Very disappointed with the lack of support - please look into my account and resolve this.

Fraudulent company.

Overcharges for random things. I opened up a dispute with my bank and they blocked me. Just as well - I'd rather never spend a penny on this scam of a business. Will try to get the UK regulators looking into this business immediately

I have ended the ride on two occasions and been charged for an additional 10-15 mins when my ride should already have been ended. I parked and sent the photo! And then I receive an email saying my ride is still on going ???? I have created a ticket via their web chat for both these occasions because I need my minutes refunded to me but no one has replied and there’s no other way to contact them. The app is so slow as well. I use it for my commute to work but it’s so inconvenient.

I wish I had read the bad reviews before I rented a Forest bike in London, since I can only confirm them. I payed 14,86 £ for 41 minutes on a bike with a broken brake and without electric assist which. I reported the damage, but there was no reply….

10 hires now and every bike broken or defective. Broken seat post, flat tyre, broken crank, and on. Why is it on me to report issues to them. Also utterly useless app. The app failed to let me park my bike in an allowed zone and customer service phone line was not working and web support was useless.

Very misleading pricing - should of got a taxi for what I was charged - wrote to customer service and they start telling me about different gold bike and difference charges - terrible pricing system that is clearly not clear - B corporation? Should have the certification removed

Edit - hey Garth - thanks for confirming how misleading your pricing system is perhaps a price “is” system would be better than price “from” and thanks for responding to this review before my email to customer service. The feedback in this platform speaks for itself

When I tried to end my ride on my bike the app wouldn't work and I was struggling to find help through the app my ride was still continuing to go for about 10-15 minutes after I got off and was trying to park. I finally got through to a team member Hollie she was so helpful and gave a full refund for the ride

I’ve been trying to get a response from Forest for several weeks and have sent multiple emails to their customer service address, with no meaningful response.

Whatever the underlying issue, it shouldn’t take weeks and repeated chasing just to get someone to acknowledge a customer enquiry. I’ve now had to start contacting other parts of the company simply to try to get somebody to respond.

Really disappointing customer service and an unnecessarily frustrating experience. I’m happy to update this review if Forest actually gets in touch and resolves the issue.

Customer service terrible. Have 3 live incorrect charges sat with the customer service team from my bundle accounts where I was charged unlocking fees (despite getting them free as part of the bundle) on separate rides. Been nearly a month and no reply. There is no customer service to call as phone lines never are open. It’s a shame as the customer service puts me off using the company at all.

Been a user since 2024. 470 rides over 1007 miles. I have seen Forest get worse and worse and I'm done now.

There has always been something wrong with the app. It has always been broken, granted it's better now then before, but it's never worked properly. Bikes often refuse to unlock or lock. The latter meaning your waiting whilst your minutes are increasing leading to a bigger bill.

On the topic of bills, the service has become very expensive. Bundles are the best option but I find myself loosing out on expired minutes. For a B corp company this is saddening. Why can't I load my account up with minutes and not have them expire.

The big problem, however, is the community. Bikes are so very often damaged with broken metal, baskets filled with rubbish, tyres flat, broken peddles, and electric assist not working.

But no one takes the time to report them, so when you unlock one and find it's broken you then need to hunt down another bike and hope it's ok.

In my area it has become common for bikes to be put into back gardens, ridden around (two up) by kids and the bikes found parked in irresponsible places.

Forests support don't do enough to sort out reports. I feel like the company is trying so hard to turn a profit that the service has fallen drastically.

Untill society respects these services more, nothing can be done in except bigger bills. Shame, as It used to be so good.

I am buying my own ebike now. The risk of theft outweighs Forest.