Antwort von Hussle

17. März 2026

Hello Lovetta,

Thank you for your review. I am sorry to hear that the gym options currently showing in your area did not meet your expectations.

I understand how disappointing that can be, especially when there are venues nearby that you would like to see on the platform. Expanding our network is something our sales team works on every month, and we are constantly trying to add more venues across different areas.

If there is a specific gym you would like us to look into, you are very welcome to send the details to our support team at info@hussle.com. They can then pass that suggestion on to our sales team, who can reach out to the venues directly. While we cannot guarantee that a gym will join the platform, or how quickly that might happen, customer suggestions do help us understand which venues people want most.

I appreciate you taking the time to share your feedback, as it helps guide where we focus our efforts to keep improving the range of venues available.

Best wishes,
Hussle

Antwort von Hussle

18. März 2026

Hello,

Thank you for your review, and I am sorry for the disappointment.

We understand that not being able to book in advance can be frustrating, especially if classes are important to you. Many of our fitness partners do include classes as part of their Hussle passes, but the booking process can vary by venue.

This information is shown on each venue profile, including whether classes can be pre booked or are only available on the day. We are also working on making the booking process clearer and easier to follow, so customers know what to expect before visiting.

Our Monthly+ pass is not the same as a regular gym membership, and customers don't sign up with a specific club. This is pass that will give customers access to their chosen venue, and any other venue on our website that offers the Monthly+ pass at the same price or lower. For example, if the customer choose a venue that costs £50 per month, they will have access to that venue as well as other venues on Hussle that cost up to £50.

We appreciate you taking the time to share this feedback, as it helps highlight where we need to improve the experience.

Antwort von Hussle

17. März 2026

Hello Ashleigh,

Thank you for your review, and I am truly sorry for the inconvenience caused.

I appreciate how disappointing it must have been to have trouble accessing your account. I can see that once you contacted our support team, they were able to help you regain access and you successfully logged in shortly afterwards.

In relation to the two expired passes, these were purchased in December 2025 and expired on 10 January 2026, in line with the 30 day validity period stated in the order confirmation email. That same confirmation email also included the passcodes, so they were still available to use even without logging into the account.

I have also checked our records and was unable to find any earlier contact from you about this issue before the passes expired. Your first email to us was received after the expiry date had already passed.

We do try to make password resets as straightforward as possible when the email address linked to the account is used. I recognise how upsetting it can be when an issue occurs, so I will share your feedback with our tech team. They can review how we support customers in situations where they cannot reset their password or are unsure which email address is associated with their account. We want that process to be as clear and easy as possible when these issues happen.

Best wishes,
Hussle