I got a great deal on Hussle, so I decided to buy monthly purchase. It has good options of gym in its network and I have the flexibility of choosing gym everyday. Pretty smooth experience!
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Das sagen Bewerter
Liked the fact that you can join and use any gym but was not able to take part in any classes such as yoga and Pilates which is why I joined the gym. All classes had an additional fee. With the pas... Mehr ansehen
Lionel from hustle is a credit to the company amazing client satisfaction and client care! I will continue with Hustle instead of direct through my Gym as they wasn’t as attentive as hustle and Lion... Mehr ansehen
Really like my hussle membership, the only thing I would really like to change is having the hussle and everyone active apps connect to each other, currently I have to go to the front desk all the tim... Mehr ansehen
Unternehmensdetails
Über Hussle
Vom Unternehmen geschrieben
Hussle: Flexible fitness memberships. Employee benefits. Healthcare partnerships.
Hussle is the UK's leading flexible fitness network, on a mission to make exercise accessible and affordable. We partner with thousands of gyms, pools, spas, and fitness studios across the UK, offering members multi-venue access with no long-term contracts or joining fees. Whether you're looking for a monthly membership, employee wellness benefits, or a loyalty programme for your healthcare or retail brand, Hussle is here to make fitness work for everyone, no matter their location or preferences.
ABOUT US
Company History
Founded in 2009 and commercially launched originally as PayAsUGym in 2011, Hussle is headquartered in London. Since then we've been transforming the UK fitness industry, evolving from a startup into the nation's largest independent fitness network. Recently acquired by EGYM (in 2024), EGYM Hussle now collaborates closely with this global smart fitness technology provider to offer a comprehensive solution for fitness venues looking to bring additional member revenue to their businesses. Hussle also partners with employers and healthcare providers to support staff wellness and customer health outcomes.
Size & Structure
- Employees: 1000+ team members (as part of the EGYM group) and quickly growing
- Business Type: Private Limited Company
- Headquarters: 20-22 Wenlock Road, London N1 7GU
- Operating Since: 2011
- Market Reach: National: over 94% of UK postcodes covered
Our Network
1,500+ partner venues across the UK, including:
Coverage: Available in over 94% of UK postcodes to enable access near home, work, and when traveling.
WHAT WE OFFER
Flexible monthly memberships
- No long-term contracts
- Access to thousands of venues
- Pause or cancel at any time
- A full range of price points to suit all budgets
Corporate wellness programmes
- Subsidised memberships for employees
- Boosts staff wellbeing and retention
- Simple to set up and manage
- A range of discount levels available
Healthcare & retail loyalty integration
- Subsidised fitness memberships for private healthcare customers
- Loyalty perks for retail brands
- Discounts for students and emergency services
An additional revenue stream for fitness venues
- Zero-cost marketplace listing - additional marketing with no cost or effort
- Access to the corporate wellness market and major healthcare partners
- Incremental revenue - access new members they wouldn’t otherwise reach
WHAT MAKES US DIFFERENT
Benefits to our members
✓ No contracts, no hidden fees: Cancel anytime without penalties. Complete transparency in pricing.
✓ Multi-venue flexibility: Unlike traditional single-gym memberships, access 1,500+ partner venues. Individuals can work out near home, close to the office, or while travelling.
✓ Extensive coverage: 94% of UK postcodes covered—more choice than any traditional gym membership.
✓ Cost savings: Employer and B2B partnerships enable members to unlock huge savings across a full variety of top-quality fitness venues.
✓ Freeze anytime: Life happens. Pause your membership and resume at any time without any hidden fees.
✓ Quality partners: Hussle’s carefully curated network includes premium gyms, leisure centres, and boutique studios - we cater to all budgets and exercise preferences.
✓ Instant Access: Download the app, choose your venue, and visit for immediate access.
HOW TO CONTACT US
Customer Support
📧 Email: info@hussle.com
💬 Live Chat: Available on website
📍 Contact Address: 20-22 Wenlock Road, London, N1 7GU
CONNECT WITH HUSSLE
Stay Updated & Engaged
📱 Social Media:
- Instagram: hussleofficial
- Facebook: Hussle
- LinkedIn: Hussle Official
- TikTok: hussleofficial
- Twitter/X: @Hussle_Official
🔗 Website: explore local gyms
🔗 Website: employee benefits
🔗 Website: partnerships for fitness venues
Hussle
Vom Unternehmen geschrieben
- Flexible fitness for individuals, employers & healthcare
- "Access 1,500+ gyms, pools, spas, and studios across the UK. Whether you're an individual seeking flexible fitness, an employer investing in staff wellness, or a healthcare provider offering member benefits, we offer multi-venue memberships with no long-term contracts, transparent pricing, and the ability to pause anytime. With Hussle, fitness works for everyone."
Our corporate wellness offering
Minimal setup, affordable pricing, maximum engagement
Hussle delivers fantastic employee wellness benefits that your teams will actually use. For the employer, the benefit is simple to launch with zero setup costs, low-admin management, and proven success. Your staff get an unlimited, flexible subsidised gym membership with access to 1,500+ venues nationwide with no long-term commitment. Thanks to this flexibility, affordability, and the fantastic venues on the Hussle network, we see high engagement rates amongst employees at our partner organisations.
Kontaktinformationen
Vereinigtes Königreich
- info@hussle.com
- hussle.com
Hussle as an employee benefit
4,0
Gut
2187 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 70 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Difficult to use
Difficult to use - problems with email addresses and phone numbers saying they have been used before
21. März 2026
Antwort von Hussle
Hello,
Thank you for the feedback, and I am sorry to hear that you found the process difficult.
I understand how disappointing it can be when you are trying to set up or access an account and the system tells you that your details have already been used. I checked our database and found an account linked to the email address used in this case, which was originally created in July 2024. The phone number does not appear to be saved on that account, however we can see that a purchase was successfully made in March 2026, which suggests you were able to log in.
Where account details appear to have been used before, our support team can check the database and help confirm what account information is already linked, so any issue can be resolved more quickly. Please add your phone number to this account, or contact our support team at info@hussle.com
to have the information updated.
Thank you again for sharing your feedback. It helps highlight where the sign in and account access journey may need to be clearer for customers.
Best wishes,
Hussle
No loungers near the pool
I really liked it at living well but was disappointed there were no loungers so you couldn't relax by the pool.
20. März 2026
Using the pass to access classes
The problem is that the membership through Hussle does not entitle me to book any classes at my local gym online .
Bookings have to be done in person or by phone and the slots are all gone first thing in the morning before the gym opens 🥴
3. April 2026
Antwort von Hussle
Hello Jane,
Thank you for your feedback.
I completely understand how disappointing that is, especially when classes are an important part of how you want to use your pass. Many of our fitness partners do include classes with their Hussle passes, but the booking process can vary from venue to venue, and we appreciate that this may not feel convenient when spaces fill up so quickly.
The booking information for classes is shown on each venue profile, including whether classes can be booked in advance or only on the day. We are also continuing to work on making this clearer and easier to follow, so customers know exactly what to expect before visiting.
I am truly sorry for the disappointing experience. It is useful when customers highlight where the booking experience can feel limiting, and where we need to make improvements.
Best wishes,
Hussle
More training on membership requirements required
We made the move to co-working from fixed offices approx 6 months ago and I had nothing but praise for the IWG/Spaces/Basepoint group until I came to use the Hussle gym membership, which comes with the Spaces subscription, for a new employee. The managers of the centres just have not been given the information about how the gym membership works and advisors at Hussle give us different information each time we follow this up. It’s caused a few problems to say the least for us as our new employee cannot get access. Hussle aren’t interested in providing a temporary pass while everyone gets their act together either. We are so disappointed after such a great start to our new venture which we were hoping would also get our staff fit!
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Hussle
Hello,
Thank you for your feedback. I am very sorry to hear how disappointing this has been for you and your employee, especially when you were hoping this benefit would be a positive part of your employee’s experience from the start.
To clarify, Hussle can only activate access for employees who appear on the eligibility list provided to us directly by IWG at the start of every month. We are unfortunately not able to add someone temporarily or make changes to that list unless we receive written confirmation to do so, as this is a contractual part of the partnership and affects how data is recorded and managed.
We have shared the relevant documentation with IWG, and also taken part in group training sessions to help support the rollout of the process and guidance to the appropriate teams. In situations like this, our support team can only pass on the information provided to us directly and work within the access data they are authorised by IWG to use.
I am sorry again that this led to such an unexpected experience for your new employee. We really appreciate you taking the time to share this feedback, and we’ll pass it on to IWG’s Operations team as well. It also sounds like some of their centres managers may need a reminder about the partnership and the applicable guidelines.
Best wishes,
Hussle
app keeps failing so I can't use the…
app keeps failing so I can't use the pass. no option to cancel. it's very annoying when you arrive at the gym with no pass. time wasted money wasted.
please contact me to cancel pass
10. März 2026
Antwort von Hussle
Hi Matt,
Thank you for taking the time to share your feedback. I am really sorry to hear about your experience, I understand how inconvenient that must have been.
There are a few reasons why customers may experience issues accessing the app, such as incorrect login details, missing information on the account, or not using the latest version. If the app is not working, the Hussle pass can still be accessed online through our website (https://www.hussle.com/login), which can help in situations like this.
I have checked our support inbox and have not been able to find any emails from you. Our support details are available on our website, FAQs, T&Cs, and they are also included in the order confirmation email sent shortly after purchase. That email also contains the unique Hussle passcode and other useful information about the pass, which can be used to access the gym.
I can see that your pass was successfully redeemed at the venue on 10 March, so it does look like it was accessible at that point. That said, I completely appreciate that this does not take away from the frustration of the issue you experienced more recently.
I will ask our Customer Service team to reach out to you regarding your cancellation request. In the meantime, you can also contact them directly at info@hussle.com and they will be happy to help.
Best wishes,
Hussle
Great service truly recommend this…
Great service truly recommend this service even if you don’t travel you get options
15. März 2026
Brilliant to use if don’t want to be…
Brilliant to use if don’t want to be stuck into a gym contract! However, Hussles monthly rate is significantly higher than the individual gyms! Therefore , disappointed that you are leaving as a Tesco club card partner as it is only this that keeps the rate on par!
15. März 2026
It was a bit messy to start but we got…
It was a bit messy to start but we got there in the end. A good idea but the implementation needs to be improved
12. März 2026
great discount and easy to use
4. März 2026
Cancelled within a few hours of signing…
Cancelled within a few hours of signing up and still haven’t received a refund. I didn’t use any facilities and was told by email that I would be refunded.
9. März 2026
Antwort von Hussle
Hello Valerie,
Thank you for your review, and I’m genuinely sorry for the inconvenience this situation has caused.
I’ve looked into your case and can confirm that our support team responded the same day to confirm both your cancellation and refund. The refund has been processed correctly on our side, but depending on the bank, it can sometimes take up to 10 working days to appear in the account.
I’ve also asked the team to review your case again for peace of mind, if the refund has still not reached you by Monday, please email us at info@hussle.com and we’ll be happy to look into it further for you.
Best wishes,
Hussle
I have had a consistently poor…
I have had a consistently poor experience with Hussle. Their tech is fundamentally broken: the app has never worked for me, and I am currently locked out of the website with a non-functional password reset system.
The integration with partner gyms is equally unreliable. At Fitness First, part of the equipment now requires a member-only contactless card for activation, which Hussle users are not provided with. Furthermore, I was recently turned away from Nuffield Health Covent Garden simply because Hussle's check-in system was down. Despite travelling across London to get there, the gym staff refused entry because they couldn't verify the code.
To make matters worse, booking classes is a nightmare. The process varies wildly from gym to gym, and many venues don't allow Hussle users to book in advance at all, meaning you often show up only to find the class is full.
As a Bupa member, I expected a premium service, but this has been a waste of time and money. I hope Bupa reconsiders this partnership, as the future of this company looks very uncertain.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Hussle
Hello Andrea,
Thank you for taking the time to share your feedback. I am wholeheartedly sorry to hear that your experience has left you feeling this way.
I can see that you have been in touch with our support team about the login issue, and our agents manually reset the password for you on two occasions, confirming that it worked for website access. At the time, they also explained that while the password was working online, the app issue would need to be raised with our tech team. You were also advised that the app is not mandatory to use the pass, as your account can still be accessed through your browser and the passcode was also included in the order confirmation email.
Following a further review by our tech team, it appears the app login problem may be related to missing information on your account, such as the phone number. They have confirmed that this can affect app access, even where website login works correctly. Kindly log on to the website and add your mobile number; if this is not possible, then please email our team and they will add it manually on your behalf.
In relation to special equipment access and class bookings, our monthly pass works differently from a direct gym membership as it includes access to multiple venues across the country, therefore, the services available can vary between venues. We try to be clear about this, and each venue profile sets out what is included, along with any guidelines, so customers can make an informed choice before purchasing. Our support team is also always available to answer questions before or after purchase.
That said, we are continuously working with our gym partners to improve the experience for Hussle customers. For example, we are already in contact with Fitness First to improve access to the special equipment where limitations currently apply.
Regarding Nuffield Health Covent Garden, I would like to mention that our check in system was not down. After reviewing the issue reported with our Gym Operations Team, I found out that the club itself was temporarily unavailable from 7 March to 16 March, and this was noted on the venue profile for customers to see. Venues may occasionally be marked as unavailable on the platform for reasons outside of our control, such as refurbishment works, private events, or maintenance. In this case, the team at the venue should have explained the situation more clearly to you rather than simply refusing access, and this will be raised directly with the management team at Nuffield.
I genuinely understand your disappointment, and I’m sorry your experience has not been as smooth as it should have been. I also appreciate you taking the time to share this feedback, and we will continue working to improve the areas you have raised.
Best wishes,
Hussle
Everyone Active does not allow me to…
Everyone Active does not allow me to book session online. You have to visit the site and expect to have space. It does not allow to prebook sessions either. you can only book one code at a time.
10. März 2026
Antwort von Hussle
Hello,
Thank you again for taking the time to share your experience, and I’m sorry for the disappointment this has caused.
Our monthly pass is not the same as a direct gym membership as it includes access to multiple venues across the country, so the activities and booking options can vary from venue to venue. After checking the Everyone Active profiles, I can confirm that pre booked classes are not currently included with the pass, and this is noted on the venue profiles alongside the other access information.
However, I do appreciate that this can be inconvenient. The good news is that our tech team is currently working on a pre booking integration with Everyone Active, which is due to be released soon. We’re hopeful this will make the process much smoother for customers.
We appreciate your feedback and are continuing to work on improvements to make the experience better.
Best wishes,
Hussle
I'm trying to access the free…
I'm trying to access the free membership provided by my employer, but I cannot log in and the steps to solve this are sending me in circles. I can't even reset my password because it won't send me a link to the email that this survey link was sent to.
5. Februar 2026
Antwort von Hussle
Hello Lewis,
Thank you for your review, and I’m sorry to hear this has been a disappointing experience.
I’ve looked into this and can see that you have an active account that it was successfully accessed on 23 March 2026 at 16:04. I can also confirm that several password reset emails were sent, with the most recent one sent on 23 March 2026 at 15:51.
As the reset emails have been sent from our side, I’d recommend checking your Spam and Trash folders, and also making sure our email address has not been blocked or blacklisted by your email provider or company system.
I haven’t been able to find any direct contact from you about this issue in our support system, so if you need help in the future, please contact our team at info@hussle.com, they will be more than happy to help.
Best wishes,
Hussle
It is pretty straight forward to book…
It is pretty straight forward to book using the app. Options available for a day pass or monthly pass and ability to choose the gym and location is a great flexibility
7. März 2026
No hassle with the hussle
I have only used it once so far at one place but it was smooth and no hassle at all.
6. März 2026
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