2 of my e-hookahs exploded while charging for the first time prior to the the first use. I’ve tried calling customer service and online chat assistance without any success. The response by email seems... Mehr ansehen
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Das sagen Bewerter
I ordered 7-8 different hookah Tobaccos, all different brands and flavors. I’ve gotten to try out most of them already and they are top notch. Good quality and all are NOT EXPIRED which is very impor... Mehr ansehen
Unternehmen hat geantwortet
Great variety, fresh shisha, and super fast shipping. All in all a great experience! Would buy from Icon again and would definitely recommend.
I am from caribbean island St. Kitts and Neivs and recently ordered a hookah from Icon Shop. I was very impressed with the entire experience. The hookah arrived safely, was well-packaged, and the qua... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The best online store to buy hookahs, shisha tobacco, coals, and hookah accessories. Our highest priority is customer satisfaction.
Kontaktinformationen
Vereinigte Staaten
- +1 (786) 903 3678
- hello@iconhookah.com
- iconhookah.com
4,0
Gut
470 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 61 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I have been reaching out about my order…
I have been reaching out about my order and still have not been contacted with any updated details on my items. Still have not received my items after the label was created over a week ago.
19. August 2026
Icon shop is the best
Icon shop is the best. It has just everything I need. Great quality flavors specially i love the darkside flavors that they have.
25. August 2026
2 of my e-hookahs exploded while…
2 of my e-hookahs exploded while charging for the first time prior to the the first use. I’ve tried calling customer service and online chat assistance without any success. The response by email seems AI generated and doesn’t resolve the issue at all. Very disappointed, won’t be buying from them again.
24. August 2026
Great quality product & great price as…
Great quality product & great price as well as shipping. My order came a day early!!
30. August 2026
Bewertung ohne vorherige Einladung
Could not have asked for better service…
Could not have asked for better service everything was as I was expecting and more.
10. August 2026
Bewertung ohne vorherige Einladung
Great variety, fresh shisha
Great variety, fresh shisha, and super fast shipping. All in all a great experience! Would buy from Icon again and would definitely recommend.
21. August 2026
Bewertung ohne vorherige Einladung
Je trouve ça stupide de leur part de…
Je trouve ça stupide de leur part de vendre en France si les colis sont systématiquement bloqué par la douane.
Ne commandait pas sur ce site, si vous êtes français, vous allez perdre de l’argent car ils ne veulent pas vous rembourser même partiellement.
17. August 2026
Bewertung ohne vorherige Einladung
Everything was great
Everything was great, product came in packaged carefully and properly
Only thing I’ll say is I paid for a faster delivery and ended up being later than the cheaper option.
Asides from that everything was good
Recommend for the price
29. Juli 2026
Top quality products and very fast…
Top quality products and very fast delivery.
Thanks a lot for the staff
7. August 2026
Bewertung ohne vorherige Einladung
Large selection of shisha
Large selection of shisha. Super fast shipping and incredibly fresh.
27. Juli 2026
Great service, Fast Shipping
Customer services contacted me to discuss my order and make sure they got me what I needed. Shipping was fast & excellent service, can't ask for anything else!
22. Juli 2026
Bewertung ohne vorherige Einladung
Fast delivery!!
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von iconhookah.com
Thank you for your fantastic review!
We're so glad to hear your order arrived quickly. Providing fast and reliable shipping is something we strive for, and we're happy we could deliver a great experience.
We truly appreciate your support and look forward to serving you again!
Great experience !
19. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von iconhookah.com
Thank you for your wonderful review!
We're thrilled to hear you had a great experience with us. Your support means a lot, and we truly appreciate you taking the time to share your feedback.
We look forward to serving you again soon!
i didnt receive my command
23. Juni 2026
Antwort von iconhookah.com
We're sorry to hear that you haven't received your order.
Please send us your order number so we can look into the shipment and provide you with an update as quickly as possible.
We look forward to assisting you.
Inefficient inventory
Offered product on website which was not in stock had to wait and reply for four days to email and had no idea about shipping regulations. At the end had to cancel my order.
28. Mai 2026
Antwort von iconhookah.com
Thank you for your feedback. We're sorry your experience didn't meet your expectations.
While we do our best to keep our inventory updated, there are rare occasions when an item becomes unavailable due to high demand. We also apologize for the delay in responding to your email.
Regarding shipping regulations, international shipments are subject to the import laws and restrictions of the destination country, and unfortunately, these requirements can vary. We always try to provide the most accurate information available and assist our customers throughout the process.
Although we're sorry your order had to be canceled, we appreciate your feedback and will use it to improve both our inventory management and customer service.
Excellent product and service
I am from caribbean island St. Kitts and Neivs and recently ordered a hookah from Icon Shop. I was very impressed with the entire experience. The hookah arrived safely, was well-packaged, and the quality was exactly as advertised.
I highly recommend Icon Shop to anyone looking for quality hookah products. Thank you for the excellent service and product. I will definitely be ordering again.
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von iconhookah.com
Thank you so much for your wonderful review and for choosing Icon Shop all the way from St. Kitts and Nevis!
We're thrilled to hear that your hookah arrived safely and that you were happy with both the packaging and the quality of the product. We work hard to ensure every order arrives exactly as expected, no matter where in the world it's being shipped.
Your recommendation means a great deal to us, and we're grateful for your support. We look forward to serving you again on your next order.
Enjoy your hookah, and thank you for being part of the Icon Shop family!
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