iCowHide UK Bewertungen 

I love the product, it is such good quality, I used it as a throw on my bed. Loving it!

Excellent, clear communication and tracking info.
Ease of purchase. And the bag I ordered was absolutely gorgeous! I’m so pleased with it. And I received a gift too.. cherry on top ☺️✨

Happy to take my money quick enough & send out goods but I sent an email last week asking a question but nothing back.

Super fast delivery. I love the range of colours (I chose purple). Looks wonderful in my front room.

Item was never sent and I was provided with a pro forma tracking number which kept me waiting for over a month( delivery company marked the item with „ waiting to receive item“ so shipping was arranged but item was never given to the shipping company. After contacting them for many times, I received the info that the item has been faulty/ damaged and got issued a refund which I have received three days later. Company apologised and quoted the „Israel and Iran conflict „ as factor to their inadequate quality of customer service at this time.
Order number : UK18443

Good choice of products.
Unfortunately the item I chose was not quite what I wanted and I asked for a return. Customer services were very polite, asking for feedback and offered options for returns. Very helpful.

Don’t use. A scam!!! They take your money and don’t send the item. Only contact method is to email and no matter how many times you do, they never reply. Please don’t use.

11th March Edit after your reply. You are getting me mixed up with someone else. You never notified me that it was damaged and never offer a replacement or refund. Your only email was it would be delivered on a certain day. DPD are still saying you have created a delivery but still not released it to them.
It’s a shame I had to write a negative review to get you to reply and action a refund.

It was very easy to order the hide rugs I wanted. They have arrived and I’m very pleased with how they look. If they are anything like the last rugs I had from this company, I’m expecting them to look great for at least 10 years

Rug is lovely and good quality but wasn’t the right fit or colour on arrival.

However I am trying to now retune the product and have had no correspondence from the company as to how to do this. There is a form to complete that suggests someone will be in touch in 48hrs but it’s two days now and I haven’t received any update to next steps.

I ordered a handbag (that I'd been looking for for ages) that I really loved in the picture. When it arrived, I thought it was gorgeous! The finish is beautiful, everything is perfect.

I hope all my friends will be jealous and buy one too!
I can only recommand it !

What a fabulous rug, beautiful 🤩.
Great communication too👍

love the rugs and the orange colour as shoen and described

Love love love my bag …

Perfect for what I wanted … don’t know how I found the site but glad I did

This is the second rug I have purchased and the service and customer care is exceptional. The rugs are extremely hard wearing and look great, Highly recommend.

Despite several emails regarding my refund still no contact made by the company. Very quick to respond when I leave a review asking me to edit which I did. Currently in breach of their own terms and conditions. I have returned the item in original packaging, within stated time frame. Their own T&C’s state:-
Once we’ve received and inspected your return, we will notify you and let you know if the refund is approved or not. This may take a couple of days. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
No acknowledgement received despite tracked item shows delivered next day and photo of item left inside office. No response to emails sent or completed form. Bag returned in original packaging in waterproof outer package. Very poor customer service. It’s not difficult to send an email it’s been over a week since they received the returned item - I just want a refund and acknowledgement.
No problem with bag as previously stated, just not for me it’s their customer service that’s letting them down.

I absolutely love my Icowhide products and the service that was given. I fully recommend.

The Oyster skin product i received did not match the website picture's colour. I requested an exchange and was approved it, after providing evidence.
I was sent details for return and proceeded that on 31st of December ( I wanted this sorted. The product was £360 pounds, a lot for a frivolity that didn't actually suit the room it was for).
I stayed in touch with ICow monitoring the return until the end of January when I was informed that Evri is unreliable, so ICOWHIDE is not even going to claim insurance for the parcel that seemed lost.
I was basically told they wash their hands off, despite them choosing Evri in the first place.
I insisted this is not my my doing.
I was then initially told the colour I want is not in stock anymore, followed by an email that it was.
I have been through such a range of anxiety levels, as I felt conned, mocked, robbed.
At some point I was avoiding reading the replies, as the excuses were raising my stress level too high.

I received a replacement a couple of months after initiating the exchange.

Customer service replied promptly to all my emails.