iigloo.co.uk Bewertungen 

78
•
TrustScore 3.5 von 5

3,7

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Listed my home delayed on price and it going up Had to phone office 5 times to check why not for sale sign up and it had been up for sale for almost a week First viewing given incorrect times not... Mehr ansehen

Bewertet mit 5 von 5 Sternen

My rental went on the internet on Sunday night, then on Monday the phone didn't stop ringing. In over twenty years of letting this is by far the best response we've ever had. We pre-screened the appli... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Set up the account, add the details and get the emails and the texts back from iigloo.co.uk almost immediately, including the enquirers details. No middle muddlers to bother you. All the donkey work... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Following a great service when we sold our property last year, we found ourselves in a position to move again closer to family and we decided to use Igloo again. We had given them instruction on the... Mehr ansehen

Unternehmensdetails

  1. Immobilienagentur
  2. auch in
  3. Hausverwaltungsunternehmen
  4. Immobilienmakler
  5. Immobilienvermittlung

Informationen, die aus verschiedenen externen Quellen stammen

We provide a helpful DIY service for Landlords (the ones who don't use letting agents). We give your property more exposure, more tenant enquires and better quality tenants. We get your property on the large property portals like Rightmove, Zoopla & Primelocation which only allow agents access to advertise. This is the new way to letting your property.


Kontaktinformationen

3,7

Akzeptabel

TrustScore 3.5 von 5

78 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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3,7

Alle Bewertungen

(78)

6 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

House sale through Igloo Estate agents

We sold our house through Igloo Estate agents and were very impressed with their service. Stacey, who dealt with our sale gave us advice on what needed doing for a quick sale and managed to get hold of a decorator for us for less than we would have been able to. The same for the flooring that needed to be changed. She went out of her way to help us in various ways to help us. We were very pleased that we had chosen Igloo as our estate agent.

8. Februar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fantastic sales team

Fantastic sales team, Stacy and Abby were very professional and communicated all the way through from valuation to closure of the sale, they took care of viewings and made a difficult time for the family manageable.

My experience with Igloo both as a letting agent and property sales was a pleasure and I would have no hesitation in contacting the team again in the future.

16. September 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Brilliant solution to the extortionate estate agent model in London

I was so pleased to discover Iigloo after years of being ripped off by estate agents offering the exact same service. For £59 Iigloo listed the property, ran references and provided the tenancy agreement. I was paying 10% +VAT upfront to agents before, and same again upon renewal - daylight robbery! In fact, customer service is significantly better at Iigloo - all very polite, respond to queries immediately and give advice as needed. I had plenty of interest and my apartment was snapped up by the first viewer. One happy customer!

8. April 2013
Bewertung ohne vorherige Einladung
iigloo.co.uk-Logo

Antwort von iigloo.co.uk

Hi Aimee,

Thanks for your review, we very much appreciate any feedback and to receive such a response as yourselves puts a smile on all our faces.

Thanks for your custom and don't hesitate to contact us if you need any help in the future.

Kind Regards

Matt
Office Manager

Bewertet mit 5 von 5 Sternen

BRILLIANT!

This is the second time I've used Iigloo and I'm very happy with the service - such good value, my advert went in really quickly, got the first responses the next day. They organised the Land Registry document for me, they did all the credit checks and came back to me quickly with the draft tenancy agreement - so easy! I really like showing my properties to prospective tenants myself so that I can get a gut feeling about them, see whether their children are destructive brats etc!! That's something an agent would definitely leave out of the equation. And you save a bomb not having to pay agents' fees. And the tenant saves too - they don't have to pay for inventories, check-ins & check-outs etc. One of my tenants in a studio flat ended up paying about £600 to the agents for various admin charges. Outrageous! So Iigloo has happy landlords and happy tenants! Plus you do get a personal service, I've always been able to contact Iigloo and they have always dealt with any queries immediately.

28. Februar 2013
Bewertung ohne vorherige Einladung
iigloo.co.uk-Logo

Antwort von iigloo.co.uk

Hi Vanessa,

Many Thanks for your review.

We really appreciate being noted for our efforts and value. If you have any issues through your tenancy don't hesitate to contact us and we will help you in any way we can.

Again Many Thanks

Matt
Office Manager

Bewertet mit 2 von 5 Sternen

stay away

service is not good at all. Got better service from other similar websites for lot less

4. Februar 2013
Bewertung ohne vorherige Einladung
iigloo.co.uk-Logo

Antwort von iigloo.co.uk

For anyone reading this review this customer was asked to resubmit their review by trustpilot.

I can honestly say we have successfully let 3 of his properties the most recent being this month. The customer is unhappy with our service due to the increase in fee's not the service we provide.

Please see our other reviews for more honest comments on our service.

Hi Michael,

Thanks for your review. I'm glad we have provided a good service and you got a good response for your adverts that means my team are doing their jobs.

Since putting up our prices I understand this has unsettled some of our landlords but looking at the market we are still very competitive. Our new price of £59+vat now also includes full tenant referencing and a drafted tenancy agreement. So your now getting more for your money.

We have let a few of your properties previously so I would be more than to discuss our service with you and we may be able to meet in the middle.

Kind Regards

Matt
Office Manager

Bewertet mit 5 von 5 Sternen

A personalised service - not what you would expect from an online service!

I have used traditional estate agents in the past and have always felt that all they ever think about is getting their very high commisions as quickly as possible without due regard for the landlord. This is not what I found with Iigloo. With Iigloo, not only was the website easy to navigate through and the cost of marketing the property amazingly good value, but Joshua who was my main contact at the company, genuinely wanted me to find the right tenants and keep me up-to-date and informed through the credit check process. The combination of an online service which offers the flexibilty of quickly changing your valuation to respond to the market as well as having personal contact with someone at Iigloo to walk you through the process was a perfect combination. I have been very impressed!

4. Februar 2013
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Outstanding value

This is the first time that I have rented out a property and the first time that I have used Iigloo. I chose them simply because they were the cheapest on-line agent that I could find. I had some reservations initially because often it's a case of "you get what you pay for" - I was concerned that Iigloo were so cheap that they would offer a poor standard of service. There was no need for concern. The advert was uploaded to the main online sites (including Rightmove) within 24 hours (even though we listed over the Christmas period) and they dealt with tenant enquiries and our requests for referencing quickly and efficiently. Just one point (which isn't necessarily Iigloo's fault) is that all the tenant enquiries went to the junk folder of my email account, so watch out for that. They have recently put their prices up a bit, but, in my view, their service is still excellent value for money. I will be using them again if I need to advertise for tenants.

2. Februar 2013
Bewertung ohne vorherige Einladung
iigloo.co.uk-Logo

Antwort von iigloo.co.uk

Hi Becky,

Thanks your review, we appreciate what our customers have to say about us. I'm glad our service beat your expectation and my team are providing the level of service I expect of them.

Regards

Matt
Office Manager

Bewertet mit 4 von 5 Sternen

Twice used, twice rented - a good service.

I agree with most of the reviews on this website. At the end of the day, this service DELIVERS!
Good value for money and text/email service generally works well, most of the time.
I experienced the problem with RightMove, and unfortunately this took a while (about a week) to resolve, though not really iigloo's fault.
Similarly, the terms & conditions were changed, without notification, for a term of 90 to 60 days. In the end, after a few emails exchanged, the original terms were honoured, though I don't see why I had to complain for this to happen.
I am slightly dubious that properties are advertised on ALL the websites claimed, as some are area specific so this is misleading.
Overall however, the customer service is good and the website delivers results. iigloo seems to be a growing company that is still finding its feet, so it is to be expected that not everything is perfect. For the rightmove, zoopla and gumtree adverts alone, this service is worth it and I will use it in future if the price and service remains the same and the company doesn't get too greedy.

12. Jänner 2013
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Superb Service, Great Price

I am a landlord of some 35 years experience and have just used iigloo for the first time. The price is most reasonable and it's service proved superb. This will be my portal of choice for all future advertising.

19. Dezember 2012
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great service, great price

iigloo.co.uk provide a great service for the private landlord trying to find a tenant. Our property was advertised on numerous websites including all the big named ones. We received 10 enquiries within 6 days and had a tenant moved in within 10 days. They also provided a reference service which was quick and effective.

The great thing was I saved hundreds of £'s using iigloo compare to using for usual letting agent.

Keep up the great work

20. November 2012
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Unprofessional service

Removed my rightmove ad after a number of days and then needed me to send documentation to re-instate it.
Will be using alternatives in future

12. November 2012
Bewertung ohne vorherige Einladung
iigloo.co.uk-Logo

Antwort von iigloo.co.uk

Hi Andy,

As stated before we didn't remove the advert, Rightmove took all our adverts down due to a new restraint they have put on us.

All our properties require proof of ownership from now on and any other online letting agent will need the same.

We will be back on Rightmove soon.

Regards
iigloo Team

Bewertet mit 5 von 5 Sternen

FInding tenants made easy

Set up the account, add the details and get the emails and the texts back from iigloo.co.uk almost immediately, including the enquirers details. No middle muddlers to bother you. All the donkey work taken out of advertising with useful optional additional extras available if you need them. Considering where iigloo.co.uk places the information and equating time to money, well worth the fee.

5. November 2012
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Easy, cost effective and great results!

After trying various individual websites at varying costs Igloo seemed to cover all the options and a few more I didn't know of. I posted the advert and waited for the responses..... And it didn't take long! The first property had half a dozen viewings in the first 3 days, and a few offers, then repeated the process a couple of months later with another property and got the same results! Easy to use, good, quick response system and both the first two properties let within a couple of weeks.

25. Oktober 2012
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Perfect service for private landlords

My rental went on the internet on Sunday night, then on Monday the phone didn't stop ringing. In over twenty years of letting this is by far the best response we've ever had. We pre-screened the applicants on Monday, interviewed Tuesday and Wednesday, chased up references, etc, on Thursday, and took the deposit and signed the agreement on Friday. Plus we have a waiting list for the next rental which is coming up in two months' time. Can't recommend the Iigloo service enough.

15. Oktober 2012
Bewertung ohne vorherige Einladung
iigloo.co.uk-Logo

Antwort von iigloo.co.uk

Thanks for your reviews, it was great to read.

We are working hard on improving our service and its great to hear that its working. We will be launching our new website soon so keep and eye out for it.

Kind Regards

Matt McAllen
CEO and Founder

Bewertet mit 5 von 5 Sternen

Fast and Efficient

Really pleased with service, posted property for rent on Monday morning, had 3 responses same day. Called for advise on tenant referencing - excellent and helpful service.

15. Oktober 2012
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Website Management was quick but letting feedback was poor.

I let my property via Iigloo website 27 Sep. I received a letter from Team group that my flat was on different websites on 29 September. Today is 05 October but I havent received any replies from the tenants. Already let my property myself via free websites (like FindaFlat, etc). Dont think that its very useful service.

5. Oktober 2012
Bewertung ohne vorherige Einladung
iigloo.co.uk-Logo

Antwort von iigloo.co.uk

Hi Kate,

We're sorry to read your review.

I've looked into your account I can see the property was activated on the 28th September. In the 6 days the property has been advertised I can see you have had one tenant enquiry for the property. The reason you may have had a lack of response may be down to several factors rental price, location and the time of year.

You haven't marked the property as Let Agreed as yet so if you could just confirm this in an email or phone call that would be great.


Kind Regards

Matt McAllen
Office Manager

0330 3300 126
landlords@iigloo.co.uk

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