Imperials.co.uk  Bewertungen 

Daniel was straightforward and we agreed a fair deal and completed a fast transaction. Thank you.

A prefect transaction! Thank you Daniel for a perfect car & great service in all departments.. I hope we can do business again and again given this experience at Imperials .

Bought myself a little fiat abrath off imperials a few weeks back.
The guys were fantastic a very helpful.
Reasonable price and even help with the tax.
Great guys to buy from.
Thanks Tim Goddard

I bought a BMW X5 from Imperials Carriages in February 2024. Within minutes of leaving, the engine warning light came on. That should have been my first warning sign. Over the next year I was met with constant excuses, delays and outright lies.

They sent me to GS Car Care for repairs. I attended on 18 June 2024, confirmed by BMW Connected Drive logs and GS Car Care themselves. The only other date, 11 September, was cancelled after I phoned them and they told me no parts were in and it would just be another scan. Despite knowing this, Imperials have tried to twist it into me not showing up.

They said parts were ordered and paid for but never showed any receipts, order confirmations or even told me which parts. The only evidence is an email dated 11 September saying they would order parts that day. I was never told about any further booking.

They claimed my finance company decided I was at fault. My finance company confirmed in writing that was untrue and that the matter was still under review.

Seven months after purchase the brake discs warped. BMW confirmed a manufacturing defect, but Imperials blamed my driving and refused to contribute to the £1,000+ repair bill.

The fault was described as an oxygen sensor issue from day one. Now they suddenly call it a NOx sensor fault. The February 2025 MOT fail was for the same MIL fault that was present the day I collected the vehicle.

They ignore emails, twist facts and do everything possible to avoid taking responsibility once they have your money.

Be very careful what you sign with them. From my experience and from reading other reviews, they use documents that can override your normal protections and then threaten you with paying their legal costs to scare you into dropping your complaint.

I’ll be interested to see what lies they come out with when they inevitably try to respond to this review. Just read the others, not too different from mine, seems they clear codes before you pick the vehicles up.

If you value honesty or customer care, stay away from this dealership.

UPDATE: Look at the response 😂😂😂😂 liessss just as expected.

No one independently assessed it and said it was down to usage and driving style, we are a family with young children what do you think we are doing? Taking it track days 🤣 avoid these blaggers the only thing they know how to do is lie and they’re not even good at that.

Oh in response to motonovo they’re aware you lied on an official court document saying the dealer wasn’t at fault when they hadn’t even reviewed the case. 😐

Fantastic car well prepared. Great experience with excellent support from Mason. A real pleasure to buy a car from the team at Imperials.

Dealt with James on the purchase of a Land rover Defender. Due to being a fair distance away first contact was by phone. Given an honest appraisal of the vehicle and James then sent videos of the vehicle personalised to me so I could see it before travelling. Updated on progress at every step. Service when we arrived was fantastic, vehicle was exactly as described.
James was fantastic to deal with and would thoroughly recommend him and Imperials.

I asked Jake for honesty and transparency, that is exactly what I got.My faith in used car salesmen has been restored. Went above and beyond the call of duty, top man.

Had been looking for a Defender for weeks and found the perfect car at Imperials, traded in 2 cars for my new one and dealt with Jake, he took care of everything for me and made the deal very easy and hassle free, will definitely be back in a couple of years for another new car.
Thank you for your support Jake.

Requested info on a car, didn't hear anything for a week. Received a review requests which reminded me, so I called them and someone said I'll get a call back asap.

Received another review request before I hear anything about the car. Hard to sell cars if your customers can't even hear about them!

Good luck, I'll look elsewhere

I’ve enquired about two fairly high value cars with imperials over the last 12 months, but their PX offers have made it impossible to do a deal.

From making first contact with Jim at Imperial he has been thoroughly professional and incredibly helpful. Jim went the extra mile (literally) to show and demonstrate the car we were interested in promptly. Consequently he gave us the confidence to make a decision quickly and saw to it our car arrived within days with all paperwork complete. I have no hesitation in making a five star recommendation.

Mason and Oliver are really pleasant and knowledgeable people. Smooth transaction all the way.

Very good service and prompt call back from Danial I would recommend this dealership

I recently bought a Cayman from Mason at Imperials, following a trade in, and it was my first car buying experience in 12 years. Mason was very good. He was straightforward and honest about the deal he’d put together with the trade in (which was almost the exact same amount I’d previously been offered on Motorway - so the trade in was a much easier solution). He walked me through the steps on the day and was flexible when I had some date/time changes. All in all a very good car selling/buying experience and most important of all, the car he sold me was spot on. Great car and exactly as advertised. Thanks Mason!

Ok…it’s what’s on the packet

I had an incredible experience purchasing my new car from Jake at imperials. From the moment I walked into the dealership he was friendly, professional, and extremely knowledgeable. He took the time to understand what I was looking for and helped me find the perfect car within my budget.

Jake made the entire process smooth and stress-free, answering all my questions with patience and honesty. He never pressured me into making a decision and genuinely wanted me to be happy with my purchase. His customer service was top-notch, and I truly appreciate his dedication to ensuring I had a great experience.

Thanks again Jake.

Bad attitude, spent a fortune on a car, as soon as we drove it away, they (Jake) couldn't give a damn, we wanted to know a few things and asked for advise, he basically said find it out and sort yourself, so if you want shocking customer service, buy from these cowboy'In response to your reply ,we didnt buy a Land rover, or Range rover and to deny that your aftersale was not good is a poor response.
Regardless of your response, which you changed when I told you I didn't buy a Land rover, the bottom line is your sales rep acted in a negative way and its entirely up to you who works for you

After reading the initial reviews I was hesitant to engage however the vehicle I was looking at what was near darn perfect for the spec so I thought I would give them a try. oh boy, did that come up and bite me!

Week 1 - contacted dealer through the AutoTrader app twice. Zero response/reply. Subsequently emailed a couple of times, zero response again. So called left voice mail as no one picked up, zero response or reply.

Week 2 - called again, zero response or reply. Tried online chat bot - strangely enough received a human response by a girl/lady that happens to have the same name as one of the company house directors. Was promised a call back the following day = received nothing, zero, nowt.

Week 3 - I finally received an email response from Mason Wright, I responded to him with a few questions - zero response. So followed up cc’ing the director. Zero response/reply.

So decided to take my bag of money elsewhere.

I’m utterly gobsmacked that there seems to be zero accountability or responsibility taken by Imperials. They operate and badge themselves up as a ‘prestigious’ dealer with a focus on excellence etc etc where the reality is far from the truth.

If you’re expecting service, look elsewhere. If you’re looking communications, look elsewhere. Looking for a reputable business who actually knows how to deliver services? Again look elsewhere. It’s safe to assume the reviews in trust pilot or spot-on.

Beyond disappointed. If you’re looking to purchase a vehicle, look elsewhere.

well what can we say i have bought off daniel twice before range rover also a maserati i phoned regarding a tesla on wednesday and picked up 6 days later he went through everything with us as not used to electric he went to the last mile on everything for us and advised where to get lunch many thanks to daniel and the team
Richard Michelle llewellyn