Jodie made booking the installation a breeze and Joe was super-professional, effective AND efficient. He catered for our quirky power needs, installed everything really neatly and showed us how to us... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I got an ev charger -smart pro- installed in 2022, it works well and integrated with my solar pv (i.e. diverting any excess generation to my ev), only once there was a fault, and the Indra customer s... Mehr ansehen
My EV charger has been inoperable for a month now. You cannot speak to a human, just AI Bot / tickets submitted on their website get nil response and the list goes on.... Absolutely shocking customer... Mehr ansehen
Had Indra lux installed in Sept 2024 and have still not got a 100% reliable system. Indra team try hard but are partially hampered by installation being carried out by ‘We power your car’ who are comp... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Indra was founded on a mission to create the smartest way to power electric vehicles (EVs). Its range of feature-rich smart chargers enable EV drivers to access cheaper, greener home EV charging. Made in the UK and installed in thousands of home and commercial locations worldwide, Indra has created a range of innovative EV Chargers that offer convenient, reliable and intuitive home EV Charging. Driven by innovation, Indra’s EV Charger range is packed with class-leading features, including solar matching and tariff integration, which means EV owners can benefit from cheaper, off-peak tariffs. Backed up by its in-house customer support team, Indra's smart charger range is available via it's approved installer network. Visit indra.co.uk for further details.
Kontaktinformationen
Sentinel House, Sparrowhawk Close , WR14 1GL, Malvern, Vereinigtes Königreich
- 01684770631
- support@indra.co.uk
- indra.co.uk
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Hat 18 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Indra Technologies so helpful!
Indra Technologies are an efficient and very helpful company. I recently had a new router to install and the help I received from Amanda was spot on, she emailed me clear instructions how to connect my EV charger to the new router and it was done in a couple of minutes! Thank you Amanda keep up the great work!

Antwort von Indra Renewable Technologies
Iv had a couyof problems over the last…
Iv had a couyof problems over the last year and half and I must say there a really good company to deal with just had a problem this morning spoken to Jake and he was so so helpful. I would highly recommend this company.

Antwort von Indra Renewable Technologies
Fantastic service from Jack
Fantastic service from Jack. Had real connection issues with my router and charger which Jack talked through with me calmly and professionally 🙂

Antwort von Indra Renewable Technologies
Indra smart pro 2 & BT wireless router
Contacted Indra by phone to help resolve an issue I was having with my charger when it wouldn’t connect with my new BT wireless router. The call was answered promptly and the support I received from Indra was 1st class. The support engineer (Jack) was extremely helpful and talked me through various things to try to resolve the issue. Eventually between Indra and BT support they managed to successfully resolve the issue.

Antwort von Indra Renewable Technologies
Complete waste of money
Complete waste of money, nothing works the apps even worse, customer service no better!

Antwort von Indra Renewable Technologies
Jack helped me with my connection issue…
Jack helped me with my connection issue after a change to my WiFi hub. He got me up and running again in only a couple of minutes. Well done and much appreciated

Antwort von Indra Renewable Technologies
i originally had Indra unit installed…Terrible customer support
i originally had Indra unit installed over 3 yrs back and all working OK until last September 25! can not charge the car! Now i had two new charger fitted and still not working! Have not responded to my complaints.Today i have been told that they will send another new unit!
i do not think they are interested in my complaint.
It is costing us a lot of money charging the car at a public charging point!
Excellent customer service
Jack was brilliant. Resolved the problem with my home wall charger in a professional and courteous manner. The charger has since worked perfectly.

Antwort von Indra Renewable Technologies
Had my charger for 5 years and really pleased
Had my charger for 5 years and been really good,One time Indra contacted me to say there was a problem with my charger and sent an engineer out. I didn’t know I had a problem! Mitch and the team are always responsive and helpful when needed which has not been often,

Antwort von Indra Renewable Technologies
Disappointing after sales service
Good product second time around, the first installation was defective, but they replaced it free of charge. Problem with this company is poor after sales service, they left the old charger which they should have taken, they promised several times to collect it for recycling but months have passed and no sign of them, these sort of things should be recycled and NOT sent to landfill
Responsive!
Andy was super helpful. Emailed late yesterday, had a few back and fourths over email with the same person and by noon today, all issues were resolved with my charger. Very grateful and pleased with the service received.
Indra Support and service
I’ve had an Indra Pro charger fitted to my house for around 21 months. It was fitted by Diamond electrical service to a very high standard.
On occasion I have had to contact Indra for either information or as a general query.
In every case there’s been a very quick response with subsequent information being provided. An excellent customer support and can recommend this company to anyone interested
Congratulations to the Indra support team. Well Done!
I have had a few occasions necessitating contact with Indra Customer Care services. Mostly seemingly complicated to me but after answering the necessary and pertinent questions they have all concluded in positive results.
This was achieved in no small part to the friendly and professional expertise of the team generally but specifically Amanda and Andy. They should be recognised for their dedication to the tasks thrown at them. Thank you all.
Congratulations should also go to the System Monitoring Personnel. I recently had to replace my tether cable. Within seconds I received an email alert that someone was tampering with my Charging Unit.
Not fit for purpose!!
Their EV chargers are not fit for purpose. I’ve had a replacement charger within 5 months of the initial installation. I had been without the charger for 3 out of those 5 months due to the charger switching off when connected. Customer service is awful, you have to chase them for weeks despite them promising to get back to you urgently. Replacement charger lost internet connection the same day of the install, I managed to fix it but had the same issue the next day. I now can’t use the app with it as it’s currently charging ok and I don’t want to risk the same issue I had last time. I would never go with Indra again and do not recommend them to anyone.
Charger dead and new might as well be dead
Our car Charger had been playing up intermittently and finally gave up end of Oct ‘25. Eventually new unit received Jan 14th. It has been lying in its box since . Despite regular prompting and excuses to the company no sign of being fitted to date 24th Feb ‘25. No direct telephone response from the company by either phone or email contact and mine go unanswered.
Very poor customer service. Strongly discourage anyone from using this company
Within 10 minutes off running through a…
Within 10 minutes off running through a few things with operative all sorted cheers
Had a problem reconnecting my charger…
Had a problem reconnecting my charger to the internet. Customer support was excellent
I have been having charging problems
I have been having charging problems. But thanks to Indra service team its all ok now. jack was very helpful when he called and when we lost connection he made the effort to call back. thank you Indra great job.
Their customer service team has only…
Their customer service team has only three maybe four people??
For a company of this nature and size this is ridiculous, always number 17 in the Que, never get called back.
I’m on my 6th replacement unit, god only knows what I’ll do when the warranty runs out
AVOID
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